I had a small winning streak at PowerPlay and requested a payout. Instead of receiving the money I got stuck in a verification loop that dragged on for more than a week. Support replied slowly and mo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Honestly when I win the payment is in my account with in half an hour most of the time and that is great! I totally disagree with the ones that hold your money for 48 hours and then they send it to yo... See more
Company replied
Overall decent betting site but some weird bonus fine print where I would have won more money but I didn’t read the fine print. It’s still bonus money but the chat didn’t really give me a good answer... See more
Company replied
Great interface fast cash outs almost instant,I really like powerplay it's very user friendly.
Company replied
Company details
- Online Casino or Bookmaker
- also in
- Casino
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
About PowerPlay
Written by the company
PowerPlay is an online gambling company providing sports betting and casino game services to Canadian players. We bring you major sports markets from around the world alongside a full lineup of casino games, all on a fast, reliable platform built for seamless play. Whether you’re on desktop or mobile, PowerPlay is designed for ease of use, speed, and smooth gameplay. What sets us apart isn’t just what we offer, but how we deliver it: bold, energetic, and built for players who want more than the ordinary.
Sports fans can explore a wide range of betting opportunities, covering football, basketball, tennis, hockey, soccer, and countless other leagues and competitions worldwide. You can place pre-match bets or take advantage of our live betting options to engage with the action as it unfolds.
For casino enthusiasts, PowerPlay offers a premium portfolio of games, including the hottest slots, classic table games, and exciting live dealer tables streamed in high definition.
PowerPlay focuses on delivering tailored experiences for Canadian players, including Ontario, where we’ve been licensed since 2023 to provide safe and regulated gaming through iGO and the Alcohol and Gaming Commission of Ontario (AGCO).
Beyond variety, we’re all about rewarding play. Players can enjoy attractive welcome bonuses, other regular promotions, a VIP program that recognizes your loyalty, and dedicated customer support across multiple channels with real human support and no bots.
Sports fans can explore a wide range of betting opportunities, covering football, basketball, tennis, hockey, soccer, and countless other leagues and competitions worldwide. You can place pre-match bets or take advantage of our live betting options to engage with the action as it unfolds.
For casino enthusiasts, PowerPlay offers a premium portfolio of games, including the hottest slots, classic table games, and exciting live dealer tables streamed in high definition.
PowerPlay focuses on delivering tailored experiences for Canadian players, including Ontario, where we’ve been licensed since 2023 to provide safe and regulated gaming through iGO and the Alcohol and Gaming Commission of Ontario (AGCO).
Beyond variety, we’re all about rewarding play. Players can enjoy attractive welcome bonuses, other regular promotions, a VIP program that recognizes your loyalty, and dedicated customer support across multiple channels with real human support and no bots.
Contact info
Sign-up bonus for both Casino & Sports
You should know
3.3
Average
614 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Withheld funds EVEN with ID…
With-held funds EVEN with ID Verification
When you first sign-up, you are able to deposit no problem! No ID needed...
The second you want to withdraw... "Must complete KYC"... Okay... I send them a copy of my ID... Front, back, including a selfie of me holding it... AND an Electricity bill... Days passed.. & no response despite numerous emails and inquiries asking where they were at in the identification stage. I currently have over $5000 sitting in that account and they refuse to communicate where they are at in the KYC stage...
Despite them responding to me on TrustPilot, they actually never emailed me about anything. Stay away. It's a scam and I will be contacting my credit card company to take my money back.
May 19, 2026
Unprompted review
Reply from PowerPlay
Hi Onyeka,
Thank you for your feedback. We are sorry to hear that you were left disappointed with our service. We have requested your email so we can locate your account and provide further assistance.
We look forward to hearing from you.
Kind regards,
Nick
Seem to start being more shady, untrustworthy
Seem to start being more and more shady, i was promised my money back and still am having troubles from the casino , theyvhave blocked me from the online chat and now are not answering at all
May 17, 2026
This site is a joke
This site is a joke. Custom service sucks. Been waiting 4 days just to get verified!
May 18, 2026
Unprompted review
Reply from PowerPlay
Hi April,
We understand your frustration with the verification delay. We are actively working to improve our service.
Kind regards,
Nick
Reply from PowerPlay
Hi William,
We are so happy you love our site and fast payouts! We appreciate your feedback.
Kind regards,
Nick
Best site too play on
May 16, 2026
Reply from PowerPlay
We're so glad you enjoy playing with us! Thank you for your kind words.
I lost $4000 without any win
May 11, 2026
Reply from PowerPlay
We appreciate your feedback. We're reviewing your experience carefully.
Real human review
Idk why but I've lost here everytime I've played, and im talking within 10m i lose everything. So i took it off my casino apps. It just felt so crappy to constantly lose, yet circle back to a good rating on trust pilot. When i look at all the good reviews, you see they have only ever reviewed power play. All the bad reviewers like myself have multiple reviews, because i am a real human. Fight fake reviews!
May 13, 2026
Unprompted review
Reply from PowerPlay
Hello Coral,
First and foremost, thank you for your review. I want to inform you that the majority of our reviews are by verified customers whom PowerPlay proactively invites to share their experience after joining our website. If we wanted to play the fake reviews game, we would be much closer to the 5-star rating.
Best regards,
PowerPlay Team
Reply from PowerPlay
Hello Harjinder,
We regret your experience. We are reviewing this. If you would like to share any specific feedback and point out specific concerns, please do not hesitate to contact us.
Kind regards,
Nick
Not enough bonuses or loyalty.
May 13, 2026
Reply from PowerPlay
Hi Blair,
We appreciate your feedback. We are always working to improve our loyalty program.
Kind regards,
Nick
I was playing amazing money machine and…
I was playing amazing money machine and jackpot bonus was triggered yet I did not receive it. I chatted with Conor on live chat. He said I would receive an email with a solution. No email or any further communication was received.
May 11, 2026
Reply from PowerPlay
We are truly sorry to hear about the issue with your jackpot bonus and the lack of follow-up. We are looking into this immediately to resolve it.
Kind regards,
Nick
Glitchy website other wise ok
May 9, 2026
Reply from PowerPlay
Hello Ryan,
We appreciate your feedback. We are working to improve our website.
Kind regards,
Nick
Reply from PowerPlay
Hello Darryl,
We are glad you enjoyed your experience with us.
Kind regards,
Nick
Fast pay out and verification process…
Fast pay out and verification process was easier with the help of support staff walking me through it
May 6, 2026
Reply from PowerPlay
Hello Lloyd,
We're so glad to hear you had a positive experience with our payout and verification process, and that our support team was helpful!
Kind regards,
Nick
Reply from PowerPlay
Hello Jules,
We are glad you enjoyed your experience. Thank you for your positive feedback.
Kind regards,
Nick
I play for 6 months at power play and…
I play for 6 months at power play and its so good to me every play like casino slot and many more but most good to me is the withdrawal os faster 3 to 5 mins you receive your money
May 2, 2026
Reply from PowerPlay
We're happy to hear that you are enjoying your experience! It's great to know the fast withdrawals and variety of games suit you well. Thanks for your positive feedback.
Kind regards,
Nick
Reply from PowerPlay
Hello Sabrina,
We appreciate your feedback. Thanks for sharing!
Kind regards,
Nick
It’s complicated to see and use the…
It’s complicated to see and use the free bets or promotions
April 25, 2026
Reply from PowerPlay
Hello Jeff,
We appreciate your feedback and apologize for the difficulty you experienced viewing and using our promotions. We'll review this process.
Kind regards,
Nick
Customer service is great
April 26, 2026
Reply from PowerPlay
Hello Rommel,
We appreciate your feedback. Thanks for sharing!
Kind regards,
Nick
Fun and easy
Super fun to play and easy withdrawal when you win . Customer service is great too .
Play responsible !! I only play when I have a little extra money to spend .
April 26, 2026
Reply from PowerPlay
Hello Josie,
We're happy to hear that you find the game enjoyable and withdrawals easy. We appreciate your positive feedback regarding our customer service. Thank you for playing responsibly!
Kind regards,
Nick
Withdrawal time taking too long.
Withdrawal time, taking too long. Needs improve the system, like mgm and betrivers. Just a second your money will be transferred right away.
April 24, 2026
Reply from PowerPlay
Hello Rolando,
We appreciate your feedback and regret that our withdrawal times didn't meet your expectations. We'll review our system to improve the transfer process.
Kind regards,
Nick
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