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PowerPlay Reviews 540

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 147 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the speed and ease of deposits and withdrawals, noting that payouts are often fast. Many appreciate the variety of games available, including casino slots and sports betting options, and find the customer service to be helpful and friendly, with some agents going above and beyond to assist. However, some people were dissatisfied with certain aspects, particularly regarding withdrawal issues for larger amounts, with reports of delays and repeated rejections. Some reviewers also experienced problems with the website, such as a glitchy interface or the removal of favorite games after updates. Additionally, a few customers expressed concerns about the lack of player rewards and felt that VIP players were not treated as such.

What people talk about most

Payment

Clients share ambiguous opinions on payment. Many reviewers praise fast payouts, quick withdrawals, and... See more

Website

Reviewers highlight ambiguous aspects of the website. While some customers praise it as an excellent site... See more

Customer service

Users describe ambiguous interactions with customer service. While some consumers report positive... See more

Product

People report ambiguous experiences with the product. While some reviewers praise the great selection of... See more

Staff

Customers consistently note ambiguous experiences with staff. While some reviewers praise the fast, friendly... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ease of deposit and withdrawal And customer service is great. But the payouts seem to have not been as good for the last few weeks .I love that I can play full screen. I love keno But would like more... See more

Company replied

Rated 4 out of 5 stars

What I really like is how fast the withdrawal process is and the games are just the funnest. Unfortunately the site does not provide free spins anymore, well not as much as they used to before the... See more


Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gambling Service
  4. Gaming service Provider
  5. Online Sports Betting Vendor

About PowerPlay

Written by the company

PowerPlay is an online gambling company providing sports betting and casino game services to Canadian players. We bring you major sports markets from around the world alongside a full lineup of casino games, all on a fast, reliable platform built for seamless play. Whether you’re on desktop or mobile, PowerPlay is designed for ease of use, speed, and smooth gameplay. What sets us apart isn’t just what we offer, but how we deliver it: bold, energetic, and built for players who want more than the ordinary.

Sports fans can explore a wide range of betting opportunities, covering football, basketball, tennis, hockey, soccer, and countless other leagues and competitions worldwide. You can place pre-match bets or take advantage of our live betting options to engage with the action as it unfolds.

For casino enthusiasts, PowerPlay offers a premium portfolio of games, including the hottest slots, classic table games, and exciting live dealer tables streamed in high definition.

PowerPlay focuses on delivering tailored experiences for Canadian players, including Ontario, where we’ve been licensed since 2023 to provide safe and regulated gaming through iGO and the Alcohol and Gaming Commission of Ontario (AGCO).

Beyond variety, we’re all about rewarding play. Players can enjoy attractive welcome bonuses, other regular promotions, a VIP program that recognizes your loyalty, and dedicated customer support across multiple channels with real human support and no bots.

Contact info

Promotion box for PowerPlay

Sign-up bonus for both Casino & Sports

Play 1000+ games & bet global sports with fast payouts & real support.

3.4

Average

TrustScore 3.5 out of 5

540 reviews

5-star
4-star
3-star
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1-star

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Rated 2 out of 5 stars

Trustworthy site just some bad customer service agents

I've been using the website for 5 years and have enjoyed using it very much. Last year they dramatically reduced the bonuses for VIP players. I still enjoyed using the site even after this however the website is starting to have more and more errors that the team doesn't seem like wanting to fix. I still liked to use the website even with all these errors however one day I wanted to chat to figure out why one error get happening and customer service agent Robbie get blatantly giving me wrong information and straight up refused to let me talk to someone else. I waited a week for someone else to reach out to me but nobody did. This awful customer service from Robby left a poor taste in my mouth and really makes me debate if I want to continue using the website or not. Positive part is the website has usually been great with customer service of the years but Robby is truly awful. Another positive is the website is great at processing withdrawals there's usually no wait time at all.

April 15, 2025
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Ray,

Thank you for sharing your feedback and bringing your concerns to our attention.
We are sorry to see that you were left disappointed with our customer service.
Please provide us with the email address associated with your PowerPlay account, and we would be happy to assist you.

Kind regards,
Nick

Rated 1 out of 5 stars

2100 today not 1 bonus not 1 big win…

2100 today not 1 bonus not 1 big win same game, same game played on 4 other sites, This is consistent!! After putting in thousands and then taking a few months break you forget how God awful this site is and come back and it happens again.

Take money in your pocket and set it on fire for better RTP the powerplay.com

I'm not hiding either.

username
Harrisonamerica0713!

March 21, 2025
Unprompted review
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Reply from PowerPlay

Hello Harrison,

Thank you for sharing your feedback with us. We are sorry to hear you were left disappointed with our website. We could not locate your account using the username you provided therefore, we requested more details from you via the TrustPilot tool so we can address your complaint and assist you further.

Kind regards,
The PowerPlay Team

Rated 1 out of 5 stars

Shady

They work with affiliate partners and offer you a certain amount of money to deposit and wager on the site. Haven’t had issues with most sites but whoever power play uses doesn’t pay out. Don’t trust them. Shady business practices.

March 5, 2025
Unprompted review
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Reply from PowerPlay

Hello Tanner,

We are sorry to see that your experience with our website was disappointing. We have requested more information from you via TrustPilot. Please provide the requested information so we can reach out to you and make this right.

Kind regards,
The PowerPlay Team


Rated 1 out of 5 stars

Tried sighing up for over a month

Tried sighing up for over a month. Excuse after excuse. Just bad.

March 15, 2025
Unprompted review
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Reply from PowerPlay

Hello D G ,

Thank you for your feedback.

We are sorry to see that your experience with our website was disappointing. We have requested more information from you via TrustPilot. Please provide the requested information so we can reach out to you and make this right.

Kind regards,
The PowerPlay Team

Rated 1 out of 5 stars

Dont try it!

Very bad that this casino is a total scam, On the interface it looked cool but definitely not. I tried to deposit and it took ages for it to come thru. Placed a bet and won and I couldn't withdraw at all. I will try chilistakes its a new experience and I like the look of it

March 12, 2025
Unprompted review
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Reply from PowerPlay

Hello ValidB,

Thank you for sharing your thoughts. We are sorry to hear you were left disappointed with our service. We emailed you to discuss this further and provide assistance.

Kind regards,
Nick

Rated 1 out of 5 stars

ABSOLUTE SCAM

ABSOLUTE SCAM. DO NOT PLAY. This casino should be banned EVERYWHERE. You will lose your money and you will never get it back.

March 11, 2025
Unprompted review
PowerPlay logo

Reply from PowerPlay

Riley,

Thank you for sharing your thoughts. We are sorry to hear you were left disappointed with our service. We emailed you to discuss this further and provide assistance.

Kind regards,
Nick

Rated 5 out of 5 stars

Everything on Power play is good

Everything on Power play is good, and the support client always got it right to help sometimes they even give us a Loyalties bonus for free! A websites with real cash from there free spins bonus. The only things i dislike is when they change the website and few blackjack games has disapered. Like Classic Blackjack. But the website is still a Five Star i recommande it to any gamblers

March 1, 2025
Unprompted review
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Reply from PowerPlay

Hello S.B,

Thank you for your feedback! We are happy to see you are satisfied with our services.

Kind regards,
Nick

Rated 2 out of 5 stars

It has a good design and mostly offers…

It has a good design and mostly offers in games, no big lags, or very heavy.
To change the type of odds, Decimal or American doesn't stay put have to change every time.
Plus customer support was insufficient

February 12, 2025
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Jonnyf,

Thank you for sharing your thoughts. We are sorry to hear you were left disappointed with our service. We emailed you to discuss this further and provide assistance.

Kind regards,
Nick

Rated 5 out of 5 stars

the help was fantastic

the help was fantastic. the betting odds are horrible. like betting 100 to get 160.

I bet on the Super Bowl just for fun as the odds are horrendous. This was my first time betting on soccer and football without watching ANY MATCH, WITHOUT KNOWING ANY PLAYERS. JUST WOKE UP BELIEVING THE EAGLES ARE GOING TO WIN RIGHT AT THE 4TH QUARTER.

February 9, 2025
Unprompted review
Rated 1 out of 5 stars

Awful awful company

Awful awful company. They will do everything in their power to keep your money and not pay out. Their sign up bonus is also a complete sham — if you make anything out of it, they’ll ban you instantly and it will render useless. Countless examples of people on Reddit and RFD with these cases. Truly stay away. Customer service will acknowledge to your face that you’re being screwed and simply don’t care. They also have higher VIG than other places by far, do not use.

December 11, 2024
PowerPlay logo

Reply from PowerPlay

Hello,

Thank you for sharing your thoughts. We are sorry to hear you were left disappointed with our service. We emailed you to discuss this further and provide assistance.

Kind regards,
Nick

Rated 1 out of 5 stars

i give it a 3-4 star great game…

i give it a 3-4 star great game selection and after a few months was paid out within an hour
but they have unreachable bonuses 100 % turnover also once you play your 1st 2nd 3rd deposit no more bonuses
update in a few more months
i guess i was wrong they stole 140$ off me blaming paybilt and paybilt blaming them
STAY AWAY
now i give it a 1 also you closed my account because i told the truth scammers

February 5, 2025
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Frank,

Thank you for sharing your thoughts. We are sorry to hear you were left disappointed with our service. We emailed you to discuss this further and provide assistance.

Kind regards,
Nick

Rated 1 out of 5 stars

Absolute Garbage Service

Absolute Garbage Service, The gambling part is fine but when it got to the withdrawal, (which I still dont have yet) I have emailed and been on support chats everyday waiting for an 800$ withdrawal and I keep being told I will get an update soon and still nothing, just use a different book.

January 15, 2025
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Sam,

Thank you for sharing your thoughts. We are sorry to hear you were left disappointed with our service. We emailed you to discuss this further and provide assistance.

Kind regards,
Nick

Rated 1 out of 5 stars

Scammy casino

The worst. They let you deposit no trouble but give you so much hassle when trying to withdraw. Stephanie in particular is such a pain to deal with

January 29, 2025
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Zeke,

Thank you for sharing your thoughts. We are sorry to hear you were left disappointed with our service. We emailed you to discuss this further and provide assistance.

Kind regards,
Nick

Rated 1 out of 5 stars

PowerPlay froze my funds for weeks

I played "ride or die" (bet everything in my account) and won three or four in a row. This got my balance up over $2000. When I went to withdraw, they had frozen my account. While I did get my money out eventually, I felt that PowerPlay's treatment of the situation was dishonest and I would recommend choosing a more reputable betting site.

February 3, 2024
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Mark,
Thank you for sharing your thoughts. We are sorry to hear you were left disappointed with our service. We emailed you to discuss this further and provide assistance.

Kind regards,
Nick

Rated 1 out of 5 stars

Scam casino site....dont waste your…

Scam casino site....dont waste your time.

December 20, 2024
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Connor,
Thank you for sharing your thoughts. We are sorry to hear you were left disappointed with our service. We emailed you to discuss this further and provide assistance.

Kind regards,
Nick

Rated 5 out of 5 stars

Competent people

December 17, 2024
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Robert,

Thank you for your feedback. We are happy to see you were satisfied with our services.

Kind regards,
Nick

Rated 2 out of 5 stars

I just started checking out this casino…

I just started checking out this casino recently. And I'm terribly disappointed I had received some free spins and I couldn't find where the free spins were to be redeemed. So not only on my birthday did I not receive any birthday bonus from the casino by the time I asked support where my free spins were supposed to be played they had expired. This casino does not make it easy to find where you you get your free spins. I am terribly disappointed in this casino and I do not know if I will return.

December 14, 2024
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Kasie,
Thank you for sharing your thoughts. We are sorry to hear you were left disappointed with our service. We emailed you to discuss this further and provide assistance.

Kind regards,
Nick

Rated 1 out of 5 stars

terrible site and terrible bonus…

terrible site and terrible bonus structure

December 7, 2024
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Ginette,
Thank you for sharing your thoughts. We are sorry to hear you were left disappointed with our service. We emailed you to discuss this further and provide assistance.

Kind regards,
Nick

Rated 1 out of 5 stars

This site is a full scam

This site is a full scam. Stealing money from bonus no live chat real assistance. It’s the worst experience playing I got

December 4, 2024
Unprompted review
PowerPlay logo

Reply from PowerPlay

Hello Smo,
Thank you for sharing your thoughts. We are sorry to hear you were left disappointed with our service. We emailed you to discuss this further and provide assistance.

Kind regards,
Nick

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