PowerToolSalesUK.com Reviews 

205
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Kept me upto date on minimum order charges and when to expect parts ordered.

Rated 5 out of 5 stars

I’m not there best at ordering on line so I made a telephone call and spoke with a very helpful gentleman who sorted everything out for me . Delivery arrived on time with everything as expected. Gr... See more

Rated 5 out of 5 stars

I have used this company several times and will again. So pleased that they stock what I want as I often struggle to find particular products. Communication and overall transaction has always been rea... See more

Company replied

Rated 5 out of 5 stars

It what you would expect from a well run company and that's what I received from Power Tool Sales. easy ordering, goods in stock, notification of delivery, tracking available delivery was quick and on... See more

Company details

  1. Tool Store
  2. also in
  3. Air Compressor Supplier
  4. Pneumatic Tools Supplier
  5. Tool Repair Shop
  6. Toolroom

Written by the company

With over 26 years of experience in industrial power tool sales & repairs, we have the privilege of providing our complete tooling solution to some of the most well known blue chip companies in the UK. These include motor manufacturers, boat builders, fabrication experts and wind turbine manufacturers. Manufacturer Authorised Warranty, Service & Repair Engineers. Visit our shop in Southampton.


Contact info

4.8

Excellent

TrustScore 5 out of 5

205 reviews

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4.8

All reviews

(205)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Rupes spares…

I was looking for spares for my Rupes machines and Power tool sales are listed on the Rupes website as an authorised dealer, and on price they are cheaper than other well known vendors I’ve used before. Shipping was efficient and I was able to track the order from beginning to end

November 30, 2022
Rated 4 out of 5 stars

Air gun seal…

The part fitted and works as it should , it took a little longer than I thought it would to arrive but that maybe due to postal strike

November 30, 2022
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Rated 5 out of 5 stars

Excellent service

Problem with paying, but all sorted by Shane and ordered around 12.30 arrived before 10 next day, excellent service over phone too 👏🏻👏🏻

December 7, 2022
Rated 1 out of 5 stars

This company must be the biggest joke I…

This company must be the biggest joke I ever in countered I bought a part from their website few day after I received an email seeing part it’s been delivered but I didn’t received anything I got in touch with them and they said yes it’s been delivered with a photo proof of delivery which was nothing to do with me or my address I managed to get in touch with the delivery company dhl and after some investigation from my side I found out that they sent the part to a different address I sent an email and tell them the dhl said the part was delivered but not to the address it supposed to go they recognised is they’re mistake and will send a new part to the correct address a week after that I got in touch with them again and ask where is my part they sent an email with the tracking number and after they spoke with dhl apparently the part was destroyed in transit and they will send a new part ,few days after that I received another email asking if I’m happy with the part and to fill in a kind of claim form a declaration from me that I didn’t received the part I told them the part didn’t arrived and they sent me a copy of the tracking number which is clearly showing they bought the label but they never dispatched the part the label wasn’t scanned and if this wasn’t enough now I received two declaration forms to fill in for not receiving the parts even if the last one was never sent and they said if I do not fill the forms they will never send me the part and cut they’re losses with my self I opened a case with PayPal and after some email harassment from them I received the refund ,personally I think this should go on YOU'VE BEEN FRAMED

November 15, 2022
Unprompted review
PowerToolSalesUK.com logo

Reply from PowerToolSalesUK.com

Hi RAF

Thank you for taking time to provide a review (we always take on board any feedback, whether good or bad).

As we stressed throughout this process, we are hugely apologetic for the service you experienced, and that we are genuinely sorry for the problems throughout. Although you felt we were lying, we continue to stress that this was a very rare occasion where DHL had suffered a number of issues leading to failed deliveries. Please rest assured that we did everything we could in our power to resolve this (the declaration was part of this process to allow us to send a replacement part the next day rather than wait for the shipment to work its way through the system).
Our aim with all of our customers is to provide a swift and effective service (which our other reviews demonstrate that we do), which we accept was not the case in this instance, but please understand that every action was based around resolving this appropriately whilst minimising impact on yourself.

Once again, please accept our apologies.

Kind regards
Terry Grist
General Manager

Rated 5 out of 5 stars

Great service from PowerToolSalesUK

Good comms before sale confirming exact unit and they answered emails very quickly just how it should be..would have no issues in recommending them

November 19, 2022
PowerToolSalesUK.com logo

Reply from PowerToolSalesUK.com

Thank you, Alan. Glad we could help!

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Rated 5 out of 5 stars

Air Sanders

we have used Power tool Sales on several occasions and always fast delivery and great customer service aswell as fair pricing

October 20, 2022
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Reply from PowerToolSalesUK.com

Thank you, Steven

Rated 5 out of 5 stars

Excellent

Excellent, it's a shame other companies don't have the same service would definitely use them again

October 10, 2022
PowerToolSalesUK.com logo

Reply from PowerToolSalesUK.com

Thank you for the review, Jonathan

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