Power Wizard Reviews 

273
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

For a small monthly, a company will find the lowest electricity rates (often from unheard of electric companies), set your account up and make sure payments are made with your payment method. Just hav... See more

Rated 5 out of 5 stars

Power Wizard has delivered on their promises. Our electric bills have been modest, even in the Summer season. There are no gimmicks, such as 'Free Weekends' or 'Free Nights' that only mask higher ra... See more

Rated 5 out of 5 stars

I am so happy I started using Power Wizard! Upon signing up, they got back to me immediately with an excellent electric rate and company, saving me the frustrating hassle of researching and decipherin... See more

Company replied

Rated 5 out of 5 stars

Power Wizard helped me reduce my utility bill by several hundreds of dollars a month. I was out of contract and the options that TXU kept offering were ridiculous. A friend told me about PowerWizard a... See more

Company replied

Company details

  1. Electric Utility Company
  2. Energy Equipment and Solutions

Written by the company

#PowerWizard compares hundreds of #electricityplans in a matter of seconds to find you the best plan- and ensures you won’t overpay for #electricity again.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

273 reviews

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4.6

All reviews

(273)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Customer Service

I did not get my payment setup on time. I got an email and called the number in the email for help. The lady that assisted me explained everything to me and got me all fixed up for not only the current payment due but future payments as well. That was one call I was glad I made. Thank you.

April 10, 2023
Rated 2 out of 5 stars

Hidden charges

Ok, you can have the $8 and change.
Fact is, you can't have 2 electric power companies at the same time. When one company began, the other automatically ends. You can research and find that the end date was, March 8th even without my saying it but, ok if that's the way you want to go and if you keeping $8 if more important to you than the customer (me) on a disability salary!
I'll share this on your reviews.

April 3, 2023
Unprompted review
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Rated 1 out of 5 stars

Power Wizard is a Joke

This company claimed they are always shopping for the lowest rates and it appeared to be the case the first year or so. They started me with one company then when that company appeared to be raising their rates, they switched me to another company (which is what they advertise). But after being with the second company for a couple of months, I began to see my bill higher and higher each month. The electric provider claimed it was inflation or some crap like that. Well after about the third or fourth month and bill steady rising subtly, I decided to look at the other providers and compare rates. TXU was a lot lower. So my wife decided to give Power Wizard a call because it appeared that they were not doing their due diligence with regard to "constantly shopping for the lowest prices" for you as they advertise, my wife finds out that Power Wizard signed me to a 5 YEAR CONTRACT!!!!!!! This blew my mind as I myself, would have NEVER committed to a 5 year contract with anyone as prices do change from year to year, which is how Power Wizard claims the market works. Still working on getting out of that contract and will update as soon as I work something out. But for now, Power Wizard is a joke!

March 1, 2023
Unprompted review
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Reply from Power Wizard

Hello JZ,
Thank you for providing your feedback. Power Wizard is committed to finding the best electricity plan for our customers' homes. The electricity rates reached a record high last summer. We found during that time, a longer-term plan would cost significantly less and provide pricing stability in this dynamic market condition. With rates dropping recently, we started switching our Gold VIP members to the best plan available.
We always have your best interest in mind when choosing an electricity plan. We were not able to locate your account based on the review left. We would love to speak to you to ensure that you're taking advantage of all the benefits of Power Wizard. Please consider giving us a call at 855-475-8315. Thank you.

Kind regards,
The Power Wizard Team

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Rated 5 out of 5 stars

I Saved $$$$$$

I Saved $$$$$$

Love Power Wizard!
I left Reliant after 29 yrs!
And I have NOT regretted it one month!!

100% satisfied! Power Wizard fee is well worth staying on top of high cost electric bills!

September 21, 2022
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Rated 1 out of 5 stars

Gave wrong info to TWO different power companies

My wife (moving) recommended Power Wizard to me, I figured why not. They setup my service, at about 1.5 cent per kw/h than I could find, not the end of the world. Then I discover they gave the wrong phone number to the electric company (one digit was wrong so I never got confirmation calls from the power company) and the same day we discover that they gave the wrong social security number to her new electric company meaning she can't access the account for that address without MAILING paperwork to prove she is who she says she is and that it was an error. Otherwise she has to just cancel the service (at a cost) and sign up for new service. I would not use Power Wizard's services again if this is the lack of attention to detail they have. It was supposed to save time and money and now MUCH more time will be spent fixing these issues. Unrelated, they also have typos on their password reset screen, apparently quality control is lacking everywhere at this company.

September 25, 2022
Unprompted review
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Reply from Power Wizard

Hi DJ,

Customer satisfaction is very important to Power Wizard. We are sincerely sorry about any difficulties you have encountered with us. To help us locate your account, could you please send us your contact information with Power Wizard to feier.chen@PowerWizard.com? We will do our best to help you solve the problem as soon as possible.
Power Wizard has hundreds of 5-Star reviews on Google and our goal is to make every customer happy with our service. Please contact us and let us correct the issue. Once again, I am sorry for the inconvenience.

Kind regards,
Feier Chen

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Rated 3 out of 5 stars

I was satisfied with the service all…

I was satisfied with the service all the way until the last company I got signed up with PowerNext. They last two bills I've paid through my bank 9 days later they claim they haven't gotten yet but the check from my bank which is Bank of America was deposited on the date if payment. Not only that everytime I call somebody from customer service a non English speaking person comes on with language barrier and nothing gets solved. And on top of that I was signed up with this company for 2 years and I'm still paying PowerWizard monthly for nothing.

September 8, 2022
Rated 5 out of 5 stars

Savings

Through no fault of Power Wizard, my utility company failed, and I was automatically transferred to the owner of the power lines. My bills began to rise rapidly, but now I'm with a new company, and the savings should continue.

August 20, 2022

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