Monish served me as we are closing, BT were so in sympathetic at as having to Close as they wanted all of contract, Just so greedy, anyway will put company Into Liquidation so BT will be lucky to... See more
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Sandeep Soni was very helpful in sorting out my query regarding uploading a filled questionnaire to you. He went "above and beyond" to make sure that the form reached you successfully. He stayed on t... See more
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Surabhi Shankar was really helpful with sorting out my issue with my bills. She went into detail and did research to help out and sort out our issue and would definitely turn to her for help again. Y... See more
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Company details
Written by the company
Pozitive Energy is a technology-led supplier of gas and renewable electricity to small and medium-sized businesses and Industrial & Commercial customers in the UK. Its unique technology platform uses intelligent automation to deliver lower costs and a better experience for customers.
To all our CNG customers
Written by the company
- We are here to help
- We fully understand the frustrations you are feeling under the current situation due to the steep increase in prices. Energy markets have hit record highs which have caused major problems across the energy industry. We trust the following provides some reasoning for the increases: CNG forward bought your gas usage when the wholesale market was considerably lower than today, this enabled you to be on the rate you were previously on. Unfortunately, when CNG went into administration these hedges / forward purchases ended. The knock-on effect of this is that Pozitive Energy inherited your supply at the current market rate which is significantly higher. After a rigorous tender process Pozitive Energy was appointed the “supplier of last resort” (SoLR) During this process deemed / out of contract prices were strictly agreed with Ofgem As Pozitive Energy was appointed the supplier of last resort no hedges could be put in place as you have no contract with us, therefore the current market rate is applicable. Unfortunately, the rate you were previously on to the rate you are on now is significantly more, however, we are forced to buy and supply you at these rates. Our fixed term contracts are far more competitive than our deemed pricing and we would encourage everyone to get in touch with our Customer Care team to discuss a fixed term contract with us. You can get in touch on customercare@pozitive.energy or 0333 370 9900.
Contact info
United Kingdom
- pozitive.energy
4.7
Excellent
17K reviews
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Replied to 98% of negative reviews
Typically replies within 1 week
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THANK YOU FOR HELPING ME ACCESS THE…
THANK YOU FOR HELPING ME ACCESS THE ACCOUNT NEHA. GOODJOB
August 11, 2026
Unprompted review
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Willy Coutinho was great help
August 11, 2026
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Surabhi Shankar very thorough
Surabhi Shankar very thorough! and polite. Paul Sharp, Garland Support and Training Ltd
August 11, 2026
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Mark was polite and sorted most of my…
Mark was polite and sorted most of my query. Thank you
August 11, 2026
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Nikita was able to resolve my problem…
Nikita was able to resolve my problem quickly and efficiently
August 11, 2026
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Problem resolution
I had to contact PE with a problem over billing. Pryanka Pancras was extremely helpful and courteous and provided excellent support to help rectify the issue promptly.
August 11, 2026
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Monish served me as we are closing
Monish served me as we are closing, BT were so in sympathetic at as having to
Close as they wanted all of contract, Just so greedy, anyway will put company
Into
Liquidation so BT will be lucky to Get £0.05 in thePound.
Pozitive and Monish are just so professional and realist we will pay all up to date and BT can swing now as offered to pay all outstanding to today
August 11, 2026
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Sachin help me with account sunx car…
Sachin help me with account sunx car wash
August 11, 2026
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Great Customer Service
Rishikesh was very helpful and assisted with all my queries in a timely and friendly manner. He was able to provide a solution and provided great customer service.
August 11, 2026
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Good services and friendly
Good services and friendly, Willy Coutinho gives very great service , I am happy with that. Thank you for your time.
August 11, 2026
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Vivek Vinod was very helpful and…
Vivek Vinod was very helpful and pleasant
From Sarwar Ali
August 11, 2026
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Fast and efficient response from PE
Rishikesh was polite, efficient and answered my query very quickly. Very short wait on the customer service telephone as well.
August 11, 2026
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Vivek Vinod
Vivek Vinod
Was very helpful today dealt with my query quickly
Paige
August 11, 2026
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Excellent customer service
Excellent customer service
Priyanka panchras
Thank you
August 10, 2026
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Reply from PE Solutions
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surabhi was very helpful and resolved…
surabhi was very helpful and resolved the issue problems.
August 10, 2026
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I have just signed up
I have just signed up. Priyanka Panchras Was a fantastic help. Good customer service so far.
August 10, 2026
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