Monish served me as we are closing, BT were so in sympathetic at as having to Close as they wanted all of contract, Just so greedy, anyway will put company Into Liquidation so BT will be lucky to... See more
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Sandeep Soni was very helpful in sorting out my query regarding uploading a filled questionnaire to you. He went "above and beyond" to make sure that the form reached you successfully. He stayed on t... See more
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Surabhi Shankar was really helpful with sorting out my issue with my bills. She went into detail and did research to help out and sort out our issue and would definitely turn to her for help again. Y... See more
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Company details
Written by the company
Pozitive Energy is a technology-led supplier of gas and renewable electricity to small and medium-sized businesses and Industrial & Commercial customers in the UK. Its unique technology platform uses intelligent automation to deliver lower costs and a better experience for customers.
To all our CNG customers
Written by the company
- We are here to help
- We fully understand the frustrations you are feeling under the current situation due to the steep increase in prices. Energy markets have hit record highs which have caused major problems across the energy industry. We trust the following provides some reasoning for the increases: CNG forward bought your gas usage when the wholesale market was considerably lower than today, this enabled you to be on the rate you were previously on. Unfortunately, when CNG went into administration these hedges / forward purchases ended. The knock-on effect of this is that Pozitive Energy inherited your supply at the current market rate which is significantly higher. After a rigorous tender process Pozitive Energy was appointed the “supplier of last resort” (SoLR) During this process deemed / out of contract prices were strictly agreed with Ofgem As Pozitive Energy was appointed the supplier of last resort no hedges could be put in place as you have no contract with us, therefore the current market rate is applicable. Unfortunately, the rate you were previously on to the rate you are on now is significantly more, however, we are forced to buy and supply you at these rates. Our fixed term contracts are far more competitive than our deemed pricing and we would encourage everyone to get in touch with our Customer Care team to discuss a fixed term contract with us. You can get in touch on customercare@pozitive.energy or 0333 370 9900.
Contact info
United Kingdom
- pozitive.energy
4.7
Excellent
17K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Well Done
I spoke to Sarah today, who managed to resolve a situation that was a bit complicated. It took a while, but obviously knows her way around the system. She was very polite, and answered the phone within minutes. A definite asset to PE.
August 12, 2026
Unprompted review
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PE Solutions
Met a Superstar I would say
Met a Superstar I would say, had an issue with their billing and its not great when you have to speak to the customer services to sort out billing issues. Namrata Solanki was absolutely spot on! Professional, understood exactly what is wrong in no time and did sort it out over the phone. Absolute Superstar she is!
August 12, 2026
Unprompted review
Reply from PE Solutions
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Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
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PE Solutions
Reply from PE Solutions
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PE Solutions
Christopher was very helpful and made…
Christopher was very helpful and made sure eveurhing was dealt with correctly
Great customer service from Christopher and great company
Highly recommend.
August 11, 2026
Unprompted review
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PE Solutions
Suraj was wonderful
Suraj was wonderful, and most helpful. my name is Joyce Cannon
August 11, 2026
Unprompted review
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PE Solutions
Excellent Service
Advisor Mr. Christopher guided me very well and put his maximum effort to resolve my query.
August 11, 2026
Unprompted review
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Priyanka was very helpful in sorting…
Priyanka was very helpful in sorting out an issue with contact details on our account. Thank you
Mike
August 11, 2026
Unprompted review
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Mark has been very helpful and has made…
Mark has been very helpful and has made sure my problem was resolved.
August 11, 2026
Unprompted review
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Sachin is an amazing call operator
Sachin is an amazing call operator who helped me within minutes to access a new portal and added a new account to the portal
All done within 10 minutes
August 11, 2026
Unprompted review
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PE Solutions
Sachin was very helpful and polite
Sachin was very helpful and polite, professional. Thank you from Turfgrass Services
August 11, 2026
Unprompted review
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Reply from PE Solutions
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Regards,
PE Solutions
Shurabhi Shanker was the person who…
Shurabhi Shanker was the person who helped me to sort out the situation she stayed with me till the end. Peter Broome secretary of Worsley Mesnes Club
August 11, 2026
Unprompted review
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PE Solutions
Sachin was very helpful with setting up…
Sachin was very helpful with setting up my login and very patient.
August 11, 2026
Unprompted review
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Very helpful staff called sachin…
Very helpful staff called sachin kasare, helped me out with my invoices, we appreciate your help and patience
Dadas shop ltd
August 11, 2026
Unprompted review
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Suraj helped great over the phone and…
Suraj helped great over the phone and was efficient
August 11, 2026
Unprompted review
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Mark- Overall dealings with PE Solutions have…
Overall dealings with PE Solutions have not been straight forward but today I had a great deal of issues cleared up by a fantastic representative, Mark. Thank you very much Mark.
August 11, 2026
Unprompted review
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PE Solutions
Afzal
Synne helped me with the payment and I was happy about it
-Afzal Alizadeh
August 11, 2026
Unprompted review
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PE Solutions
Sudhanshu Jaiswal
August 11, 2026
Unprompted review
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PE Solutions
My phone call with Nilesh Joshi was…
My phone call with Nilesh Joshi was very great and straightforward. He was very helpful and friendly.
Thanks Nilesh!
- Oxford Vintage Limited
August 11, 2026
Unprompted review
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PE Solutions
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