Ppegiants Reviews 103

Never received my order of gloves.
Emailed numerous times but never a reply.
THEY ARE THIEVES

AVOID AT ALL COST
Placed my order and paid no problem. No further communication at all. Sent 2 email and 1 voicemail messages asking for delivery update or refund no reply received.
Then got email asking for review Joke. Save your time and money and order from a repuatable company.

This company is a scam. They took my money, never delivered the product, would not return my emails and then their site went down. Nothing but thieves

Good prices , delivery

Ordered masks on 25th September, and dispatched on 27th via Hermes. Great I thought, but no. The parcel seems to have got held up with Hermes, and although that's not PPE Giants' fault, it is their fault when they don't respond to emails, telephone calls and voicemail messages, advising them of this issue. Luckily, I bought through a credit card, and am claiming back through them for goods not supplied, but I shouldn't have had to. PPE Giants should have been able to deal with my query and chase Hermes and/or replace masks that weren't received.
Ordered from another company, who actually man their phones. Spoke to a friendly advisor who sent me out masks - delivered within 2 days using Royal Mail's service - job done.
Can't comment on quality of PPE Giants' masks, but should something go wrong with your order, don't expect someone to be able to help!

I paid for next day delivery and this did not happen. I sent two emails in regards to this and got no response. I'm still waiting for my refund for the extra money that I paid for next day delivery.

Horrible company and customer service. I will fully advise you to stay away. Placed an order on Friday, after speaking with the Manager or CEO Harmeet. He advised to choose Hermes delivery option since they do parcel pickups on the weekend, and their other delivery option DPD does not. He strongly assured me pickup will occur on Sunday, with delivery to commence on Monday. He suggested if I chose DPD, delivery will occur on Tuesday.
Still Friday and NO PARCEL DELIVERED. It has been 1 week since they have uploaded a tracking number to the order. At this rate, it doesn’t seem like anything will even turn up. Seems like a scam. Countless times called customer service and either make an excuse saying ‘a customer has walked in’ and abruptly hang up the call and say they will call me back. Never received any calls back at all. Was told Harmeet will also call me back to resolve my issue, as he wrongly advised a customer to sort the issue out, but no correspondence at all. I would STRONGLY STAY AWAY FROM THIS COMPANY. No customer service, no products nothing. Fraud of a company. Please do not order from this company if you want to be out of pocket, and receive no goods.

EDIT : Manager/CEO Harmeet clearly advised me with the words ‘DPD does not collect on weekends (which is understandable) so hence choose Hermes as they pickup up on Sundays, and deliver next day’ - Clear wrong advice was given from the Manager/CEO to the customer - Hermes delivery option was chosen for delivery on Monday as advised, otherwise guaranteed delivery for Tuesday would have been selected but was wrongly advised.

The sense of rudeness is complete lies, where customer support at PPE Giants cannot even hold a conversation with you regarding support and claim a customer comes in, pretty ridiculous in my books. A sustainable and well established company will issue a replacement to compensate for the inconvenience, and if the original parcel (ever arrives), they can arrange a collection.

Avoid at all costs, and don’t be tempted by the prices that seem too good to be true. You will not receive any goods.

Good glove, vary good price

At the risk of repeating myself, i cannot praise PPEGIANTS enough! Great quality gloves, really friendly service and some great offers. I never look elsewhere, now! Thank you!

Ordered last Wednesday paid for next day delivery for Friday still not arrived

Brilliant Service, easy ordering, great products!!

Delivered on time, great gloves hard wearing for disposables will definitely be ordering again.

The thermometer sent initially by PPE arrived in a rather crushed box, and did not work at all. PPE then promptly posted a replacement without delay in a robust cardboard box, and also an additional (spare) thermometer. Both the replacement and the spare worked correctly, enabling me to comply with Covid safety requirements at a commemorative garden party following the death of a dear friend.

The packing was enormous for the smallest package! So unnecessary!

Paid for 2-3 business days delivery,
they emailed to say my order was shipped the next day and that was a week ago now and Hermes have not even received my parcel from PPE giants yet! So they lied they’ve shipped it and I have now sent 3 emails and have had no response! Their customer service is shocking! This is the second time this has happened now, last time I waited nearly 3 weeks to receive my order after paying £10 for quick delivery, again customer service non-existent! I only purchased from them again this time because they had a sale on but never again!! Very disappointed!

Would purchase again from this company there gloves are superb the best 8ve ever had highly recommended

Product appears to be good. Seemed to take a long time in transit/delivery

As ordered and arrived on time.

I am so disappointed with the fact that I paid for a next day delivery, but up to today I have not received my parcel. Very very disappointed. I needed this ASAP.