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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its effectiveness and high quality, with many noting significant improvements in their health conditions. The ordering process is frequently described as easy, and consumers appreciate the prompt and reliable delivery service, often highlighting that products arrive well-packaged and on time. However, some customers were dissatisfied with their experience, citing disappointing results with a particular brand and experiencing sensitivity reactions. A few people also mentioned difficulties with the website and an unsatisfactory response from customer service regarding product issues.

What people talk about most

Product

Clients share positive opinions on the product. Many reviewers, some of whom have used Alflorex for years,... See more

Quality

Users describe positive interactions with quality. Many customers report that the products are reliable and... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of placing orders and... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the speed and... See more

Based on these reviews

Rated 5 out of 5 stars

I am into my 5thweek of taking Alflorex.My gut problems see yo have subsided.after several months of discomfort. I sm Coeliac so I really hope this vonti.

Company replied

Rated 5 out of 5 stars

Alflorex has literally given me a new life! I suffered with flair ups of IBD (colitis) which caused me anxiety in social situations, work, travel and even in relationships. I started taking Alflorex 5... See more

Company replied


Company details

  1. Vitamin and Supplements Store

About PrecisionBiotics UK

Written by the company

PrecisionBiotics® are experts in probiotic healthcare and nutritional products that customers can trust. We were founded by scientists who believe the human microbiome contains the answers to many modern health problems.

Our precision gut health supplements have been developed to help support gut health, brain health, mental performance, mental wellness and immunity.

Our supplements are all gluten free, dairy free, lactose free and suitable for vegans.

SHOP NOW

Free Delivery on orders of £30+

Free Gift when you spend £50+

Free Recipe E-Book

Sign Up to receive 15% off

Earn £10 for every friend referred


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

A disappointed customer

Regrettably my experience with this particular brand has been rather disappointing. After only three days of using the Alflorex Dual 90-day trial pack, I developed a sensitivity reaction in my stomach, throat and nose. Upon discontinuing the capsules, the reaction subsided. I promptly reported this issue to the customer service team. Unfortunately, the response I received was unsatisfactory, stating that the product contains no ingredients known to cause such a reaction and that it can take a while for the body to adjust. It was suggested that i consult a healthcare professional. Consequently, I am now left with three bottles of capsules that I am unable to use. I work for a skin care brand and we would refund or exchange a product without question. Sadly this brand has a different policy.

March 30, 2026
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Rated 5 out of 5 stars

Great product - great service

I've been using Alflorex for around 8 years but recently my local store stopped stocking it. Coming direct to the PrecisionBiotics website not only saves me money but the service and speed of delivery is great!.

March 26, 2026
Rated 2 out of 5 stars

Disappointed that I buy directly from…

Disappointed that I buy directly from them on subscription....but it is cheaper to buy from Amazon UK. I don't want to support or fund USA businesses in the era of Trump. Why are you charging me more for shopping direct? I told your live chat and they just said that's how it is. Disappointing.

March 1, 2026
Unprompted review
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Hi Simon, thank you for your feedback and I’m sorry to hear about your disappointment. While we aim to keep our website pricing competitive, we’re not always able to control prices offered by third-party retailers, including Amazon. Our onsite subscription does offer great value with 20% off every order, along with regular subscriber gifts and benefits that aren’t available through Amazon. We really appreciate you choosing to shop directly with us and for being part of the PrecisionBiotics community.

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Rated 5 out of 5 stars

I always choose precision biotics

I always choose precision biotics. Their products suit me best and are reliable. Always delivered promptly.

December 27, 2025
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Hi Diane, we're so pleased you're feeling the benefits. Thank you so much for your kind review!

Rated 5 out of 5 stars

New life

Alflorex has literally given me a new life! I suffered with flair ups of IBD (colitis) which caused me anxiety in social situations, work, travel and even in relationships. I started taking Alflorex 5 months ago and oh my god the difference has been huge for my every day life...I highly recommend to anyone suffering stomach problems.

December 31, 2025
Unprompted review
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Hi Claire, WOW! This is amazing. It brings us so much joy to hear you're feeling the benefits of Alflorex. Thank you so much for you're kind review.

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Rated 5 out of 5 stars

Excellent service

Excellent service, easy to order & timely delivery. Thank you

November 24, 2025
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Hi Helen, thank you for your kind review.

Rated 1 out of 5 stars

I wanted to buy one month's supply of…

I wanted to buy one month's supply of Alflorex and paid the cost. I was shocked to receive a message about my subscribing. I didn't intend to sign up to a subscription, if in fact I did so. I want to buy Alflorex monthly and now I will probably buy from another supplier.

November 1, 2025
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Hi Carmel, we're sorry for any confusion. If you subscribed by mistake, please call us on 0800 208 8867 and we’ll cancel your recurring order. Subscribing does, however, offer our best value — saving 30% each month with free delivery on every order.

Rated 4 out of 5 stars

Good service

Very good product!

November 2, 2025
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Hi Marcia, thank you for your review.

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Rated 5 out of 5 stars

Improvement

I am into my 5thweek of taking Alflorex.My gut problems see yo have subsided.after several months of discomfort.
I sm Coeliac so I really hope this vonti.

October 29, 2025
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Hi Cathy, thank you for your kind review, we're very pleased to hear you're feeling the benefits of Alflorex.

Rated 5 out of 5 stars

Reliable Supplier

My order was placed and delivered very promptly. I have bought from t his supplier for some years and always find them reliable.

October 26, 2025
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Hi Fiona, thank you for your kind review.

Rated 5 out of 5 stars

I have tried other products but none…This worked for me x

I have tried other products but none have helped me as much As ProCombo. I am on my 3rd pack and can't believe how my Diverticulitis is so much better. I would say give them a go .You might be surprised like me .

October 27, 2025
Unprompted review
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Thank you so much for your wonderful feedback! It’s great to hear your Diverticulitis symptoms have improved — we really appreciate you sharing your experience and recommendation!

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Rated 3 out of 5 stars

First order so difficult to give judged…

First order so difficult to give judged reply, so far so good is best.

August 27, 2025
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Reply from PrecisionBiotics UK

Hi John, thanks for sharing your feedback — we’re glad to hear your first experience has been good so far! If you need any support along the way, our team is always happy to help: https://www.precisionbiotics.co.uk/c/contact-us/

Rated 5 out of 5 stars

Best probiotic in the world..

Best probiotic in the world... Completely resolved my guy problems

May 8, 2025
PrecisionBiotics UK logo

Reply from PrecisionBiotics UK

Hi Megha, now that’s a side benefit we weren’t expecting! 😂 Thanks for the 5 stars and for brightening our day.

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