Precision Painting Plus LLC 

I appreciate when a company lives up to there promises. They were able to beat out the competitions pricing but they also did a great job painting two bedrooms and my basement. Clean work and pleasant workers. Thanks boys.

They dropped the ball before they even started. I had set up an appointment for a quote on painting the entirety of my home. Ronin (the contact) had texted me that he had tried to get in touch with me 3xs that day and would talk with me soon. On his vm he asked for me to call back, which I did 20 min. before our scheduled appointment. I too was busy that day and hadn't been able to get to a phone to call/message prior to this time. When he answered I told him who I was and was returning his call. He told me he was with a client and would talk to me later. Never mentioning he would be late or not showing up for our scheduled time. I honor my appointments, especially with other professionals, as I do not wish to waste anyone's time. He never called or showed up... in return, wasting my time. If this is how commitments are met, I'm glad I found out early on that Precision Painting Plus does not keep theirs.

I rarely write negative reviews. Unless there's a glaring issue, I always focus on writing positive reviews. This one, however, isn't one of them. My wife and I contracted with PPP for several rooms, ceiling, frames, hallway, and a half bathroom for a total of 3K+. From day one the communication was lacking, however we decided to go with PPP and give them a second chance. Work that I was told was to begin early on Tuesday morning started on Wednesday morning, and it's only after I texted Project Manager Brian Herlihy that the main office called me to inform me that there was a scheduling problem. The fact that I was told only after I inquired about the late start and received a call at 1:00pm was frustrating, annoying, and aggravating, but minor, in the big picture. We decided to continue and Painters Connor and Mario showed up and immediately got to work. Project Manager Brian Herlihy visited our home to check on things and gave my wife and I a bottle of wine for our minor troubles. Unnecessary, immensely thoughtful, and nothing but pure class. Brian didn't need to do this, but he did, and it erased any remnants of a sour taste towards PPP.... until Friday.
I received a call from Project Manager Ken Sanford while driving with my 15-year-old. Ken was inadvertently told that I had wanted the painters to perform some exterior work as well as painting my doors. While using an abrasive tone, he did not ask if that was what I wanted to have done, but rather, he accused me of trying to violate my contract. I told him that painters Connor and Mario were great and I didn’t want any door or exterior work done to my home. He then stated that I was lying and said that PPP Foreman Manuel had told him that he spoke to me at my house earlier in the day. I stated that I didn’t speak with Manuel and that he wasn’t at my house that morning. Ken then said, “Well I must be the biggest idiot on the planet.” He told me that he was going to call Manuel immediately and then hung up the phone on me. My son said, “Jesus, is that the guy painting our house?” I had to remind my son that the painters and Brian were thoroughly professional, and that it was an actual manager on the phone, in other words, the face of the company.
A profusely apologetic Manuel showed up to my door and we had a conversation that lasted a long while. I had to remind him that mistakes happen, but Project Manager Ken’s behavior on the phone was a choice that HE, and not a mistake. Not only didn’t Ken call him after hanging up on me, when they did speak a few hours later and Ken was told the correct version of what happened with the sharing of the wrong information, I never received a call back from Ken. Even when he found out the truth, his concern for his behavior towards a client was absent. If a record of this conversation is available to upper management, it would be a great tool for training purposes for future managers and their approach in customer service. In fact, Ken Sanford’s Bio on PPP’s website states,
“For each and every project that I work on, my goal is to exceed the client’s expectations and deliver reliable and friendly service.” This is obviously a company generated blurb and not his words, since Ken did not espouse any of this on our phone call.

As for losing a future customer? What would have been a guaranteed job of an unfinished basement remodeling, three bathrooms remodeled, and the entire upstairs level repainted all in early spring of 2022 will not be given to Precision Painting Plus. It would be foolish to spend any money on a company where the face of that company is as unprofessional and abrasive as Ken Sanford. My advice to the reader is that if a manager conducts himself in such an unprofessional manner while representing the company, keep your money and look elsewhere.