Preferred Management Solutions Reviews 1,903

David smith the customer services
personal was very helpful.

First home improvements , Dan and Liam have done a fantastic job on installing my windows and door .
Great job .

Appointment booked for 8 - 12 in the morning yesterday. Called at 12.42 to say the engineer was running late. Another morning taken off work and no accountability on Preferreds part. Would not recommend

David was very helpful when I had issues with online claim submission

I spoke to David Smith. He addressed the issues in my claim promptly over call.

Been having continued problems with boiler breaking down. All through the visits to repair, the customer service team have been helpful, informative, & taken responsibility to resolve the problem as quickly as possible. The communication, & helpfulness have been outstanding, the call back from David Smith was especially helpful. Well done!

David Smith was very efficient in dealing with my requests and handling any concerns I had about the boiler engineer re-booking. Unfortunately the first appointment was cancelled last minute by the handling team and I was very frustrated as this was not what was previously agreed when I first called on the 29th April . David did his best to correct this and ensured I would be compensated for this inconvenience given I am a new customer to UW Boiler home care.

My appointment for a boiler repair was cancelled last minute today much to my frustration and disappointment as i explained i needed hot water for the weekend due to medical problems and David Smith has just called to rebook an engineer for tomorrow between 0800 and midday, which I am extremely grateful for, thank you very much David.

Received a prompt service from David S. Appreciate that he called me (landlord) to keep me updated on the work and arranged engineer to visit property with my tenant.

Helpful and polite and efficient service from David

I Had a water leak in my bathroom so cotacted Lloyds Home Emergency Cover who contacted Preferred on my behalf. Engineer came this morning fixed the problem quickly and water is coming out of my taps again ! Good service, would recommend.

If I could leave no stars I would, this company in collaboration with Utility Warehouse, is so frustrating to get my compensation paid into my bank, after numerous emails, phone calls, etc. They had my bank details from the off, ie 19th March. They say it takes 30 days to transfer the money into my account, when they now tell me 60 days! UW assured me the matter would be escalate, not so much info from PM. I have sent emails ro the CEO of UW to no avail! I will not be renewing my boiler cover insurance with these companies, and believe me I am seriously thinking of switching my energy and home insurance too
UPDATE 21st April.
Hallelijah! It pays to complain! my compensation has gone into my bank!

Recently dealt with Preferred Management Solutions.
Ray was exceptionally good from start for finish.
Ray organised a visit to see if a brand new boiler could be fitted from an old back
boiler, within no time after the visit, we had a company come in to install a Baxi boiler called On Demand Plumbing & Heating who were very professional in every way! Thank you so much to this company for all your help !!!

Prompt service received. Came at the exact time. Work finished nicely.

Katie dealt with everything initially very helpful and booked engineer for same day which was amazing . I had to change it to next day for tenants convenience and it was done immediately. I was also contacted with confirmation work had been completed and details of problem. Excellent service all round. Many thanks

Steven arrived promptly, fixed the issue very quickly, and suggested a future solution to prevent the issue going forward. Thank you!

Rapidly responded to my problem via Utility Warehouse and extremely helpful all the way through. The engineer attended and got the boiler working and returned within 24 hours with the replacement part. Now I have peace of mind my boiler is fully functioning.

The response was great an immediate also the engineer sent was very profesional and with good manners, I would always recommend them. Thank you

I had an emergency boiler breakdown at 1am. Unfortunately I couldn't make direct contact with utility warehouse at that time & in a panic called for outside help to make the boiler safe for my 93 year old mum. Safely came at out of hours cost obviously. However after speaking to Paul & explaining the situation this has now been covered & other issues sorted too. To say my mum & I are extremely grateful is an understatement. Paul was very patient & totally understanding. How i wish there were more like him
Thankyou so so much Paul. Bless you

Really pleasing outcome after a bit of confusion initially about cover for a home emergency. Nick has been brilliant, thorough, empathetic and did what a lot of customer service operatives don't do in the UK, followed up and did what he said he would do. A credit to the firm. Thanks Nick.