PremFina Reviews 7,168

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and convenience of the user experience, noting that processes are straightforward and not time-consuming. Many commend the excellent customer service, describing staff as professional, helpful, and clear in their explanations, often going above and beyond expectations. People also appreciate the competitive and fair pricing, with many finding significant savings. However, some customers reported difficulties with online-only processes, expressing a preference for paper documents and finding the digital experience challenging. A few also mentioned issues with communication, such as not receiving expected correspondence or having trouble hearing representatives during phone calls.

What people talk about most

User experience

People report positive experiences with the user experience. Many customers found the process easy to... See more

Service

Reviewers highlight positive aspects of service. Many customers describe the service as top-notch, efficient,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Price

Users describe positive interactions with price, often highlighting the exceptional price/quality ratio and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the professionalism,... See more

Based on these reviews

Rated 5 out of 5 stars

I decided to stay, with Swinton, as their price, had not changed from the previous year. Also taking breakdown cover, as my AA policy, had risen considerably, and it saved me, nearly £100, for the yea... See more

Company replied

Rated 5 out of 5 stars

Easy to contact….. person I spoke to was very explicit….. good value Car Insurance Cover….. They offered to quote for our Home Cover next year ….. will definitely get in touch when Renewal is due.

Company replied

Rated 5 out of 5 stars

I found it easy and convenient to buy my insurance which was great because I'm normally so busy it's difficult to find the time. This was a no nonsense solution and I'd be more than happy to recomme... See more

Company replied

Rated 5 out of 5 stars

Hi there I can tell you that my experience with premFina they were very impressed and honest with me so keep up with the good work and you will be alright thank you very much Ronald 😊

Company replied


Company details

  1. Financial Institution

About PremFina

Written by the company

Agile. Customer-focussed. Disruptive.

We’re PremFina, a tech-led provider of premium finance. We help to spread the cost of insurance premiums through affordable monthly instalments and are revolutionising how people pay for insurance.

What makes us different?
Legendary people: With a combined experience of 80 years in premium finance within the leadership team alone, it’s safe to say we know our markets. We combine this expertise with colleagues who are passionate about delivering the right outcomes, have a growth mindset and are empowered to make the right decisions.

Customer-obsessed: Customers are at the heart of everything we do, and we bring our knowledge and innovative technology together to create seamless experiences for them. This means an effortless sign-up and access to the funding they need. With simple, easy and ‘digital first’ ways to pay, renew and get the latest updates on their accounts, whichever channel they choose to engage through.

Brilliant tech: Having robust, scalable and flexible technology is central to our ability to provide affordable, flexible funding and to continue to deliver a high-quality, customer-centric digital experience. We learn fast, move quickly and offer full flexibility across the entire customer journey.

We’re a fast-growing team, and together we exist to help customers, empower our partners and transform the insurance industry for the better.

Customers who wish to discuss their insurance policy should contact their broker or intermediary in the first instance.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hi so the been very helpful when…

Hi so the been very helpful when something happens with my direct debit it’s sorted very quickly
Thank you

April 20, 2026
PremFina logo

Reply from PremFina

Good morning Ashour,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

Great service

Great service. Kept informed

April 20, 2026
PremFina logo

Reply from PremFina

Good morning Peter,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

Insurance was made easy with this…

Insurance was made easy with this company,
Had a slight issue with the payment not going through,
But this issue was dealt with in no time

April 20, 2026
PremFina logo

Reply from PremFina

Good morning Craig,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

Easy and convenient service to use

Easy and convenient service to use

April 20, 2026
PremFina logo

Reply from PremFina

Good morning Anthony,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

The process was easy to follow and…

The process was easy to follow and understand.

April 20, 2026
PremFina logo

Reply from PremFina

Good morning Bruce,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 4 out of 5 stars
PremFina logo

Reply from PremFina

Good morning Keith,

Thank you for taking your time to leave us a good review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars
PremFina logo

Reply from PremFina

Good morning Alan,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

I rang them up and they were very good…

I rang them up and they were very good at sorting my motorbikes out

April 20, 2026
PremFina logo

Reply from PremFina

Good morning Paul,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

Easy process

Easy process

April 20, 2026
PremFina logo

Reply from PremFina

Good morning Janice,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

No problem at all

No problem at all, thanks.

April 20, 2026
PremFina logo

Reply from PremFina

Good morning,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

Very helpful

April 20, 2026
PremFina logo

Reply from PremFina

Good morning,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 4 out of 5 stars

Very competitive and a pleasure to have…

Very competitive and a pleasure to have chose your company above others..

April 20, 2026
PremFina logo

Reply from PremFina

Good morning Leslie,

Thank you for taking your time to leave us a good review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

EXCELENT SERVICE

April 20, 2026
PremFina logo

Reply from PremFina

Good morning Tony,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 3 out of 5 stars

Dear sir/ miss year.1

Dear sir/ miss
For the first time i'm dealing,with house insurer. It use be my wife?
In twelve month time,i will have more to say.
But the interview was very good
THANK YOU k martin

April 20, 2026
PremFina logo

Reply from PremFina

Good morning Mr Martin,

Thank you for taking the time to leave us a review. I'm pleased to hear you're happy with the service so far, and hope you continue to be satisfied with our service throughout the course of your agreement.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

Easy to set up and easy to use…

Easy to set up and easy to use simplicity's at its best

April 20, 2026
PremFina logo

Reply from PremFina

Good morning Neil,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

fine

fine, no complaints

April 20, 2026
PremFina logo

Reply from PremFina

Good morning Frances,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 4 out of 5 stars
PremFina logo

Reply from PremFina

Good morning Ann,

Thank you for taking your time to leave us a good review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

Experience was great no stress

Experience was great no stress

April 20, 2026
PremFina logo

Reply from PremFina

Good morning,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

Excellent !

April 20, 2026
PremFina logo

Reply from PremFina

Good morning Farhat,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

Price value is good

Price value is good

April 20, 2026
PremFina logo

Reply from PremFina

Good morning Soufiane,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look