Premier Home Pros Reviews 

1,372
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly professional, knowledgeable, and thorough in their work. Many people highlight the excellent service, noting the efficiency, carefulness, and cleanliness of the work performed. Reviewers frequently express satisfaction with the final results, often describing their new installations as beautiful and well-done. However, some customers also noted concerns regarding product quality, such as cheap finishes, mismatched samples, or issues like buckling floors and leaking showers. A few other people also felt that there were problems with job completion, including uninstalled moulding, non-functional showerheads, or delays in finishing the work.

What people talk about most

Staff

Consumers generally report positive experiences with the staff, highlighting their professionalism,... See more

Service

Users describe positive interactions with service, highlighting professional, thorough, and kind installers... See more

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with the final result,... See more

Quality

Customers had ambiguous experiences with quality, with many expressing satisfaction with the workmanship,... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with some customers expressing satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jay and his assistant were very thorough and careful while they worked. These two are excellent representatives of your company. They reacted very easily and calmly when something out of the ordinary... See more

Company replied

Rated 5 out of 5 stars

Premier Home Pros are truly professional. 2 teams worked hard to fully refit my family bathroom using excellent materials. They also installed new stone tiles on my kitchen floor. After each of these... See more

Company replied

Rated 5 out of 5 stars

We just bought a walk in tub shower combo today! Very excited as I have body pains. The representative David S. with Minnesota office is excellent, very personable. Kevin S. from the main office w... See more

Company replied

Rated 5 out of 5 stars

Chris is very passionate about his work! His work ethic is something rare these days! William and Chris worked very well together…both are very nice considerate and listened to concerns and explained... See more

Company replied


Company details

  1. Remodeler
  2. Bathroom Remodeler
  3. Flooring Contractor

Written by the company

Fast, affordable, and beautiful home renovations start here. Premier Home Pros specializes in bathroom remodeling and flooring designed to transform your home without long timelines or high costs. From walk-in showers and tub-to-shower conversions to durable luxury vinyl plank and tile flooring, our team delivers high-quality results with a smooth, hassle-free experience. Homeowners choose us for expert design guidance, premium materials, and professional installation backed by national service and support. We make it easy to upgrade your home for comfort, style, and long-term value—on your timeline and within your budget. 📍 Bathroom Remodeling 📍 Flooring Solutions 📍 Fast Turnarounds • Honest Pricing • Beautiful Results


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,372)

805 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High Quality Job by a True Professional!

Mr. Moore was a true professional. Throughout my many years as a home owner, I have had contractors who often wanted to engage in conversation while I wanted the job to get done! When Mr. Moore arrived, he introduced himself, asked if I had any questions before he started, and then got to work. He not only protected my flooring with protective cloths, he protected items in my house by moving them to a safe place. He asked for my input on the placement for shelves. I have had other contractors do work for me. Many of whom would talk about their car, the school they attended….. I would tell them to please focus on their job! My bathroom is beautiful now. More importantly, the bathroom meets my physical needs! I am a retired educator. On a grading scale of A-F, I give Mr. Moore an A+

June 23, 2026
Unprompted review
Premier Home Pros logo

Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled Mr. Moore provided such a professional experience, and we’re so glad your new bathroom is both beautiful and meets your needs.

Advertisement
Rated 5 out of 5 stars

Our experience with the installer Jay…

Our experience with the installer Jay was top notch, he was very knowledgeable about the job. He was very professional expecting 3 walls but instead there was 4 walls. He was great, very nice, did everything I asked, lowered the shower head &placed handrails where I wanted them. Overall experience was great, would recommend him for any job. Thanks for sending him.

June 17, 2026
Unprompted review
Premier Home Pros logo

Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled Jay provided such a top-notch experience and made sure everything was done just the way you wanted.

Rated 5 out of 5 stars

Great crew

Great crew, the shower looks amazing. Did it in less than 9 hours. Love ❤️ my new shower

June 24, 2026
Unprompted review
Premier Home Pros logo

Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled you love your amazing new shower and had such a great experience with our crew.

Rated 5 out of 5 stars

Quality work by Andy

Quality work by Andy, very professional

June 24, 2026
Unprompted review
Premier Home Pros logo

Reply from Premier Home Pros

Thank you so much for the kind words. We’re thrilled Andy provided such professional, quality work.

Rated 5 out of 5 stars

The team were very professional at…

The team were very professional at their work. I really love my bathroom.

June 24, 2026
Unprompted review
Premier Home Pros logo

Reply from Premier Home Pros

Thank you so much for the kind words. We’re thrilled our team was so professional, and we’re so glad you love your bathroom.

Advertisement
Rated 5 out of 5 stars

Wonderful Experience

We are excited for our new shower! Jacob was extremely professional, helpful and a joy to work with! Looking forward to seeing the transformation of our bathroom!!

June 23, 2026
Unprompted review
Premier Home Pros logo

Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled Jacob made the process so enjoyable, and we can’t wait for you to see your new shower come to life.

Rated 3 out of 5 stars

We had a handicap walk in shower put…

We had a handicap walj in shower put in. They charged for services that said were needed. Ended up being they didnt even perform those services and did not refund these charges.
Had not received the handicap slide shower head. They did come back and replace that.
Order a 17 inch toilet and they put in a 15. Said it was standard. When we clearly stated a 17 inch toilet for handicap bathroom.
Very disappointed in this company and how they treat people.

April 20, 2026
Unprompted review
Premier Home Pros logo

Reply from Premier Home Pros

Thank you for your feedback. We’re sorry to hear about your experience and the concerns with the charges, shower head, and toilet installation. Please contact our customer service team at 734-224-2779 so we can address your concerns.

Rated 5 out of 5 stars

Their explanation of their product and…

Their explanation of their product and the product itself were great compared to previous qoutes

June 23, 2026
Unprompted review
Premier Home Pros logo

Reply from Premier Home Pros

Thank you so much for the kind words. We’re thrilled our product and presentation stood out compared to your other quotes.

Rated 5 out of 5 stars

Easy-going and knowledgeable

Very professional, knowledgeable, and relatable. Fred made me feel at ease and cut right to the chase, which I liked.

June 22, 2026
Unprompted review
Premier Home Pros logo

Reply from Premier Home Pros

Thank you for the great review!

Advertisement
Rated 1 out of 5 stars

company to stay away from finished TODAY

job took weeks with floor torn up and furniture in pod in driveway. Got shuffled to different"managers" a lot of no shows no communication total runaround would strongly recommend staying away from this company. great product but chain of command was horrible and cost additional money.

June 1, 2026
Unprompted review
Premier Home Pros logo

Reply from Premier Home Pros

Thank you for your feedback. We’re sorry to hear about the delays, lack of communication, and frustration you experienced. Please contact our customer service team at 734-224-2779 so we can address your concerns.

Rated 5 out of 5 stars

Their in stallers make the company

Their in stallers make the company. Both Tom the shower installer and Nick the Flooring installer did an amazing job . Professional and friendly, I would recommend them any time.
The communication on the sales and scheduler needs to be improved. This caused us a lot of frustration during the project. .Other than that the product is beautiful I love it.

June 11, 2026
Unprompted review
Premier Home Pros logo

Reply from Premier Home Pros

Thank you for your feedback. We’re glad Tom and Nick did such an amazing job, and we appreciate your comments about the communication and scheduling process.

Rated 5 out of 5 stars

Excellent Install

Installers proficient, courteous, and careful.

June 19, 2026
Unprompted review
Premier Home Pros logo

Reply from Premier Home Pros

Thank you so much for the kind words. We’re thrilled our installers provided such a courteous and careful experience.

Advertisement
Rated 5 out of 5 stars

The gentlemen that did the job were…great and knowledgeable

The gentlemen that did the job were wonderful kept us informed of what was going on were cery polite and kind ,they worked all day, then was back at 8 am and finished with a beautiful bathroom by 1:30 very happy with them and thier work Thank you Donna Waxler

June 18, 2026
Unprompted review
Premier Home Pros logo

Reply from Premier Home Pros

Thank you so much for the wonderful review, Donna. We’re thrilled you had such a great experience and love your beautiful new bathroom.

Rated 5 out of 5 stars

Shower. Remodel

The installers, Fabio, Marcel and Alex ( sorry if I spelled names wrong).we’re here at 8am sharp and wasted no time. They worked continuously and got it all done by 5pm. It was supposed to take 2 days. They didn’t even stop for lunch h so I brought them some sandwiches. They were professional, courteous and my bathroom was perfectly clean at the end. I absolutely love our new shower💕💕💕

June 19, 2026
Unprompted review
Premier Home Pros logo

Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled Fabio, Marcel, and Alex did such an amazing job, and we’re so glad you love your beautiful new shower.

Rated 5 out of 5 stars

Deon did a great job installing our…

Deon did a great job installing our walk in shower. His attention to detail was outstanding! We will recommend Premier Home Pros to our family and friends.

June 18, 2026
Unprompted review
Premier Home Pros logo

Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled Deon did such a great job, and we truly appreciate your recommendation to family and friends.

Rated 5 out of 5 stars

Customer service

Customer service, particularly aftersales, is paramount to me. I had a slight problem with my installation and, finally, was able to find someone to help resolve my issue. Kyle Gray, Assistant Project Manager of the Philadelphia office, came through for me with flying colors. In a world where people are quick to criticize and slow to praise, Kyle gets major kudos from this customer!

June 19, 2026
Unprompted review
Premier Home Pros logo

Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled Kyle Gray was able to step in and help resolve your issue, and we truly appreciate your kind words.

Advertisement
Rated 5 out of 5 stars

Just beautiful!

My new walk in shower is just as ordered and looks beautiful. The installers were professional, and nicely cleaned up after they were done. I love my new walk in shower!!!

June 18, 2026
Unprompted review
Premier Home Pros logo

Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled you love your beautiful new walk-in shower and had such a great experience with our team.

Rated 5 out of 5 stars

The workmen were wonderful

The workmen were wonderful. Explained everything and were diligent about cleaning up
They worked very hard

June 17, 2026
Unprompted review
Premier Home Pros logo

Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled our team worked so hard, kept you informed, and took great care in cleaning up.

Rated 5 out of 5 stars

The gentlemen were very focused on the…

The gentlemen were very focused on the job, very nice, and answered every question. They were very respectful and were very hard working and meticulous in keeping everything clean.

June 16, 2026
Unprompted review
Premier Home Pros logo

Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled our team was so focused, respectful, and thorough throughout the job.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look