Premier Home Pros Reviews 

1,358
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly professional, knowledgeable, and thorough in their work. Many people highlight the excellent service, noting the efficiency, carefulness, and cleanliness of the work performed. Reviewers frequently express satisfaction with the final results, often describing their new installations as beautiful and well-done. However, some customers also noted concerns regarding product quality, such as cheap finishes, mismatched samples, or issues like buckling floors and leaking showers. A few other people also felt that there were problems with job completion, including uninstalled moulding, non-functional showerheads, or delays in finishing the work.

What people talk about most

Staff

Consumers generally report positive experiences with the staff, highlighting their professionalism,... See more

Service

Users describe positive interactions with service, highlighting professional, thorough, and kind installers... See more

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with the final result,... See more

Quality

Customers had ambiguous experiences with quality, with many expressing satisfaction with the workmanship,... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with some customers expressing satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jay and his assistant were very thorough and careful while they worked. These two are excellent representatives of your company. They reacted very easily and calmly when something out of the ordinary... See more

Company replied

Rated 5 out of 5 stars

Premier Home Pros are truly professional. 2 teams worked hard to fully refit my family bathroom using excellent materials. They also installed new stone tiles on my kitchen floor. After each of these... See more

Company replied

Rated 5 out of 5 stars

We just bought a walk in tub shower combo today! Very excited as I have body pains. The representative David S. with Minnesota office is excellent, very personable. Kevin S. from the main office w... See more

Company replied

Rated 5 out of 5 stars

Chris is very passionate about his work! His work ethic is something rare these days! William and Chris worked very well together…both are very nice considerate and listened to concerns and explained... See more

Company replied


Company details

  1. Remodeler
  2. Bathroom Remodeler
  3. Flooring Contractor

Written by the company

Fast, affordable, and beautiful home renovations start here. Premier Home Pros specializes in bathroom remodeling and flooring designed to transform your home without long timelines or high costs. From walk-in showers and tub-to-shower conversions to durable luxury vinyl plank and tile flooring, our team delivers high-quality results with a smooth, hassle-free experience. Homeowners choose us for expert design guidance, premium materials, and professional installation backed by national service and support. We make it easy to upgrade your home for comfort, style, and long-term value—on your timeline and within your budget. 📍 Bathroom Remodeling 📍 Flooring Solutions 📍 Fast Turnarounds • Honest Pricing • Beautiful Results


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(1,358)

792 reviews in the last 12 months

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Rated 5 out of 5 stars

Done the way you ordered it.

They came on time, they were friendly and professional. My mother initially wanted 2 toilets to be replaced, they brought 2 but then my mother changed her mind and wanted all 3 replaced. They were very accommodating, they got another toilet and installed it. My mother is very impressed with her new bathrooms and walk in shower. Thank you.

May 20, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled our team was so accommodating, and we’re so glad your mother is impressed with her new bathrooms and walk-in shower.

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Rated 5 out of 5 stars

Well done.

Initially, I wanted a jacuzzi bath installed, but after a second look at the measurements, it was not feasible. I appreciated this as they were not abt to jimmy rig something that would go against code or would not work at all over time. After careful thought, I decided to go with a soaking tub instead, with the surrounding walls to go along with it. I have to say that Bob and his crew did a wonderful job! They were professional, efficient and kept the area clean. I would definitely recommend.

May 20, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled Bob and his crew took such great care of your project, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

His knowledge of the company products…

His knowledge of the company products and services allowed him to answer all of our questions and concerns.

May 20, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the kind words. We’re thrilled his knowledge and guidance made the process so helpful and reassuring.

Rated 1 out of 5 stars

Everything went well until the final…

Everything went well until the final payment was made. Then Steve the installiation manager became as unprofessional as possible. Answers like “I told you, it’s not going to happen “. We received the incorrect shower head and he said well you should have read the contract better. We offered to pay for a new one. Today he said they are not scheduling any additional on’s because they are just too busy. This is how you are treated after spending $15K. Screw them. STAY AWAY FROM THIS COMPANY.

May 4, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you for your feedback. We’re sorry to hear about your experience and the frustration this caused. Please contact our customer service team at 734-224-2779 so we can address your concerns.

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Rated 5 out of 5 stars

Premier Home Pros are truly…Professional

Premier Home Pros are truly professional. 2 teams worked hard to fully refit my family bathroom using excellent materials. They also installed new stone tiles on my kitchen floor. After each of these jobs the men completely cleaned up which few teams do. The price was somewhat expensive but was justified due to the superior materials and the long hours of labor it took to complete these 2 jobs. I highly recommend this company and all it's staff and sub contractors. Tom

May 19, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the wonderful review, Tom. We’re thrilled you were so happy with both projects, and we truly appreciate your recommendation and kind words about our team.

Rated 5 out of 5 stars

Took a lot for them to cut out my old…

Took a lot for them to cut out my old tub, cutting through the cement foundation and routing a section to reroute new piping. My wife was pleased that she didn’t have to deal with dust while they were working. The wife was pleased with the overall work and pricing of the project

May 19, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the kind words. We’re thrilled the project went smoothly and that your wife was so pleased with the work and pricing.

Rated 5 out of 5 stars

John was great!!

John was great!!! He explained every step! He was very professional! Thanks!!

May 19, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the kind words. We’re thrilled John provided such a great experience and explained everything so clearly.

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Rated 5 out of 5 stars

Nick the installer did a quality job

Nick the installer did a quality job. He communicated well and did the best to ensure my satisfaction of the job while being trustworthy inside my home.

May 17, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the kind words. We’re thrilled Nick did a quality job and made you feel comfortable and confident throughout the process.

Rated 5 out of 5 stars

Ryan was very professional and…

Ryan was very professional and knowledgeable. He made us feel very comfortable choosing your company.
We look forward to our new shower.
Thank you!

May 18, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the kind words. We’re thrilled Ryan made you feel so comfortable, and we can’t wait for you to enjoy your new shower.

Rated 5 out of 5 stars

Tub to Walk-in Shower Conversion

We did a tub and shower conversion to a walk-in shower. The work was done exactly as we had asked. The installers were very professional. They did the work in one day, cleaned up very well, and included us in any and all decisions. We are very happy with the job that was done, and we would gladly advise others interested in a bathroom remodel to contact Premier Home Pros.

May 7, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled you’re so happy with your new walk-in shower, and we truly appreciate your recommendation.

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Rated 1 out of 5 stars

Worst company ever

Where do I begin so had a sales person come out in March and then they said they would start the begin of April they didn't start until April 23 they tore out our walls and they took our bathtub out the city found out and put a stop work order the same day we have since tried calling the higher ups and the one guy went off on my mom and the other guy that is supposed to be higher than him doesn't answer his phone so we are stuck with open walls no shower and no answers I have went to the building inspectors office and talked to them they said the company hasn't tried to pull any permits and hasn't contacted them. I would suggest to do research on the company before signing a contract oh and the best part is we are still under contract even thoughing they haven't done the job

April 23, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you for your feedback. We’re very sorry to hear about your experience and the serious concerns you’ve described. Please contact our customer service team at 734-224-2779 so we can address this.

Rated 5 out of 5 stars

Great Choice!

I had spoken with others to get estimates but I chose Premier because of Mick. I got a great and peaceful vibe from him. I felt that he was sincere and honest about helping us with our needs and keeping within our budget. The installers were just as great. They worked hard and got the job done. They were very professional and treated me and my home with respect. They were organized, paid attention to details and did a great job with the install. I cannot say enough good things about them. I had lots of choices but I’m glad that I chose this company and my bathroom looks terrific.

May 11, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled Mick and our installers made such a great impression, and we’re so glad you love your terrific new bathroom.

Rated 5 out of 5 stars

Excellent work

Matt did excellent work, everything came out beautifully.

May 14, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the kind words. We’re thrilled Matt did an excellent job and that everything turned out beautifully.

Rated 5 out of 5 stars

Professional Outfit

The crew was very professional and thorough. Created a barrier around the room where the work was being carried out to prevent dust from the remodeling activity from getting into other portions of the house. The job was completed at the time that was provided up front. Definitely highly recommend Premier Home Pros…

May 15, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled our crew delivered such a professional experience, and we truly appreciate your recommendation.

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Rated 5 out of 5 stars

They did a great job

They did a great job. They were careful with my things and cleaned their mess up well.

May 15, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the kind words. We’re thrilled our team did a great job and took such good care of your home.

Rated 5 out of 5 stars

They keep us informed explained what…

They keep us informed explained what and why they need to do things in that way.It truly looks amazing Everything cleaned up.

May 15, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the kind words. We’re thrilled our team kept you informed, and we’re so glad you love how everything turned out.

Rated 5 out of 5 stars

The crew was very knowledgeable about…

The crew was very knowledgeable about their product. They were very friendly and professional. They did a wonderful job.

May 15, 2026
Unprompted review
Premier Home Pros logo

Reply from Premier Home Pros

Thank you so much for the kind words. We’re thrilled our crew provided such a friendly and professional experience and did a wonderful job.

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