Ticketek New Zealand Reviews 

351
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff and helpful ushers, noting that accessing the venue, buying tickets, and entering the premises are remarkably smooth and easy processes. Visitors also thoroughly enjoy the fantastic productions, wonderful atmosphere, and gorgeous locations, describing the overall events as highly entertaining and memorable. Some reviewers were not happy with the audio quality during certain performances, mentioning that the extremely loud music and instruments occasionally drowned out the vocals and made lyrics difficult to understand. A few individuals also felt disappointed when specific shows did not meet their artistic expectations or lacked the variety they anticipated.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting that employees are helpful, friendly,... See more

User experience

Users describe satisfaction with user experience, highlighting how easy it is to get tickets, find seats, and... See more

Product

Consumers find product to be positive, highlighting the great production and fantastic cast performances.... See more

Location

Customers had positive experiences with location, noting that the venue is gorgeous and features a great... See more

Quality

Customers consistently note ambiguous experiences with quality, often praising the fantastic cast, brilliant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The gig itself was amazing - John Bishop is truly a master of his craft. Where our issues were was with the seats, unless you are a small framed human there is zero space in the seats, any "normal ki... See more

Rated 4 out of 5 stars

Clarence St, theatre The seats were very uncomfortable, a bit village hall. The whole theatre was very basic with high steps everywhere. Sound system very poor. Parking was abominable, none at al... See more

Rated 4 out of 5 stars

Staff are wonderdul: helpful and friendly. Best customer service ive seen in a while. Comfy seat, good view from seating position. The only complaint I have is no Isle down the centre causing everyo... See more

Rated 4 out of 5 stars

This would have been 5 Stars, but where we sat Upstairs back row, had a bit of echo, so we struggled with the clarity of sound. We saw some seats available at the front of the balcony, the difference... See more


Company details

  1. Events & Entertainment

Written by the company

We are a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

351 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(351)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Parking was without issue though…

Parking was without issue though parking fees were high! The lift took us directly to where we needed to be. Drinks (RTD) were a good choice and if you wanted, an ice cream on a stick instead ✅ Our exit was also without issue. The show was terrific thanks to Danny Buoy!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Danny as entertaining as ever.....

As usual Danny was very entertaining with his stories and comments and had us in fits of laughter throughout the evening.
He holds the audience attention well and we came away smiling and feeling like we have had some enjoyable timeout.

February 9, 2026
Unprompted review
Rated 4 out of 5 stars

Comfy seat

Staff are wonderdul: helpful and friendly. Best customer service ive seen in a while. Comfy seat, good view from seating position.
The only complaint I have is no Isle down the centre causing everyone to have to get out of seat, and leave the row to let the middle people in.
Also, in an emergency it could cause real problems. I know it's all about raising enough money to keep going but really does need looked at.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

I always going to the Isaac Theatre!!!

I always going to the Isaac Theatre. The staff are so helpful. The venue is absolutely beautiful and always so clean. The shows are so well run and its so simple to get there, enter with your ticket and get shown to your seat. I look forward to attending many more events there.

February 3, 2026
Unprompted review
Rated 4 out of 5 stars

The venue was fab

The venue was fab, staff there were amazing as always, there was no waiting around to get to our seats. Not all his jokes sat well with me, but that's to be expected can't please everybody.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Loveee

Helpful, lovely staff.
Jimmy was great with the crowd, knocked down the wall between Lamen and celebrity. Amazing material, favourite comedian!

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Ticketek

I used ticketek to get tickets for Jimmy Carr. I booked at relatively short notice and managed to get decent tickets. Ticketek was easy to book with and I saved my tickets in my wallet. I will use them again.

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

Jimmy Carr was disappointing- he was not funny at all.

Jimmy was disappointing. I don't mind “edgy” humour bit this show was not funny. It was crude, crass, and all about sex. Jimmy was at his best when engaging with the audience and no doubt away from his poor jokes. But even that did not save the show from being a waste of time and money.

January 18, 2026
Unprompted review
Rated 3 out of 5 stars

Decent game but the Stadium needs to make fans feel wanted!

The game was mixed..if you are a Phoenix fan. Poor first half, great second half! Fans were great though!
However, the ground seemed unprepared to cope with what was a smallish crowd!
Not enough gates were open to get people through quickly and there were very few eating places open. Also, can you please advise the crowd when the bars get shut! It is 2026, Wellington Phoenix fans do not cause any trouble and the bars still get shut about halfway through the 2nd half.! Ridiculous really.

January 11, 2026
Unprompted review
Rated 4 out of 5 stars

Easy to get in

Easy to get in, bar was quick
Was a shame that the air conditioning was either not working or not turned on as it was an absolute sauna in there. Let absolutely dripping in sweat. Jimmy was good though

January 9, 2026
Unprompted review

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