Premier Car Supermarket Reviews 

Purchased Vauxhall vivaro, Telmo was a very professional salesman with no hard sell. A very pleasurable experience.

I call these guys and ask for an SOH test certificate for the battery health of an EV that is priced at £17K+ and I am told by the lady that she can't see any battery test being done but we can do it for £39. As if I am I was asking them to do SOH on my car's battery. When I ask why I should be paying for it and haven't you done a test already when preparing the car, I am told because we will doing this for my Peace of Mind thats why I have pay. Which is ridiculous they should have some kind of a test done on the battery before making claims about its health and when I insisted and asked what makes you confident about the battery health, I'm told that because none of our customers have had any complaints. After this I chose to write to them via Auto Trader messaging option asking for the same that do you guys do any battery test and why are you confident this without the test that the battery is at 90% then I'm told in an e-mail by them that I should speak to the general manager Jamil Ahmed because he has worked for Hyundai for 10 and has driven electric cars in 15. What a lousy way to deal with a genuine customer query. (I wish I could attach the screenshots here)

It became necessary to buy a third car for our sons to learn to drive. We decided on a Nissan Micra as they had a good reputation at an affordable price. On searching the website, I came across Premier Car Supermarket (PCS) who were offering the low mileage (4 yrs. old 25,000 miles) car of our choice at about £1000 less than London equivilents. I contacted Jamil (manager) at PCS who came across as as approachable, informative and with integraty. At this point, I must point out that we are in Epping and PCS are at Kettering. The next day my wife and I journed to Kettering and were not disappointed. Despite the distance, we had an easy M11 / A14 journey to PCS who are situated at the junction with the A43. We were met by Jamil and one of his sales team, Charlotte who went through everything relating to the vehicle of our choice, including the fact that it was not "Sale Ready" at this point as several issues needed to be addressed, including a new MOT, two new front tyres, valeting etc. However, these were in hand and the vehicle would be ready for collection 5 days later. We paid a deposit and returned home. They were good to their word and 5 days later, I travelled by train to collect the car. PCS are only a 19 minute walk from Kettering Railway Station. The car was ready and after the necessary admin. I returned home with the car, much to the delight of our two sons. Well done PCS, Well done Jamil and Charlotte.

Peter Hacker

Fantastic experience purchasing a car all the way from start to finish.

I met with Telmo at the Derby location and he was incredible every step of the way. There was zero pressure and he gave me plenty of time to look over the car and answered all of my questions. Would absolutely go back for my next car

Had a great experience buying our car. Hassan was very friendly, helpful and professional throughout the whole process. He made everything easy and stress-free. Really happy with the service.

An amazing experience buying my car. Telmo was thorough and helpful.

Went to Premier and was out off by the cars appearing unkempt, went to arnold clark and got ripped off then returned to Premier to exchange for a more suitable ride and I whole heartedly regret being put off in the first instance! Telmo sorted me out with a fantastic car with no hassle which was cleaned and handed over in a beautiful condition and 2 weeks later still smells like polish 👍
In short, dont judge a book by its cover. Premier sells well priced cars with absolutely no pressure and no stress. I will definitely be back!

Had a wonderful experience with Premier car sales. Telmo was fabulous. Was on the ball till the end. Highly recommended.

I was promised a perfect, fully charged vehicle ready to drive away. After traveling 340 miles, I arrived to find a dirty car with a broken rear wiper blade and no charger or tools in the boot. The sales staff brushed off the complaints as "expected for a used car," and my follow-up email to the CEO went ignored. Very poor customer service—look elsewhere for accurate vehicle descriptions. Response to their reply : we had already agreed a price for the car so don’t make out you had done some amazing discount while we were there! Also the car did not have 50 miles on it so that’s a lie and if you don’t charge cars fully or present them ready clean and valeted don’t promise it!!!

Just purchased a Peugeot 208 through premier car supermarket and was dealing with Telmo during my finance being arranged, to the days leading up to collection and even the day after checking everything was ok with the car. Grateful for all Telmos help. Would recommend to friends and family for future recommendations.

Absolute garbage of a company,
We should have ran a mile on the day of collection as there was a customer in the waiting area who told us about his experience with them but we brushed it off as a one off. We purchased our car and signed the agreement only to then have to wait around 3 weeks to collect it as it was always "not arrived on site yet" on collection we heard a slight rattling and was advised that it was because its a manual petrol engine and 3 years old, we were used to driving a brand new automatic so wouldn't have noticed. Anyway over the weeks the noise got louder so I rang them and the explained it only came with 30 days warranty basically piss off. I took it to a garage who explained that they suspected the fly wheel bearing and clutch was faults and it would cost £1200 to repair. I contacted the finance company who took it on and contacted premier car supermarket with absolutely zero replies. Looking through previous paperwork I found a report of an engine rattle nearly a year old but no investigation outcome,
The finance company sent out an independent mechanic to diagnose the problem whos report came back identical with the garage diagnostic and also stated the dealership would definitely have been aware of the problem and the car at the time was unfit for sale. Now premier car supermarket have piped up saying the tried with numerous emails and phone calls to get in touch with both the finance company and myself to resolve the matter (they didnt) The finance company have now given them a second chance to do the repair as that's what they requested but once again they are not responding to calls or emails. 2 months this car has been off the road now and these jokers have done nothing to sort it, 30 day warranty also. By law thats not right. Avoid these cowboys they sell unroadyworthy cars, And good luck if you have any problems as they absolutely refuse to give you a number or put you through to aftersales stating its email only. Definitely a red flag when a company won't let you speak with an aftersales department.
!!!!!!!!UPDATE!!!!!!!!!!
ADDED after your response, You are absolutely full of it, you were contacted 1st and told us you only supply a 30 day Warrenty and would not do anything else, Even though we found you had given us paperwork stating there was a problem before you sold the car. thats why it went to the finance company. You are complete liars especially Nigel Potter, and you fail to say in your response that you collected the car after I threatened to dump it on your forecourt and it wasnt withing 3 days either. Also you deliberately kept the vehicle sat after you collected it for 3 weeks without doing anything to it. Don't try and twist things, i was polite as they sent a polite lady out to deal with me. Why would i be anything else? End of May was the 1st time you were contacted regarding this issue. You then proceeded to ignore myself and the finance company for 8 weeks until they sent out an independent mechanic. You then contacted the finance company only because the mechanic found you shouldn't have even sold the car in that condition. Just full of lies. I still have all emails messages and paperwork if anyone needs proof of what a joke of a company this place is. And Nigel you should be an MP mate because they're all full of s*** like you. And it wasnt the same lady at all Nigel, you rang me Nigel and you actually put your name at the bottom of the emails that actually had a name to them. I mean you can keep trying to fabricate the truth but I think your recent feedback on here besides mine speaks volumes of what sort of a company you are. BOTH KETTERING AND DERBY ARE THE SAME, although our Nigel claims they are 2 different companies 🙄

Today I purchased a car through Allan, he was very helpful when we first arrived, he shown us through all of the cars that i wanted to look at and in my price range online before going onto the forecourt. He was very helpful with all of the paperwork and I would definitely go back in time again.

Avoid this dealer. Sold a defective car, illegal refund threats, and appalling service.

I rejected a Ford Kuga from the Derby branch after an absolute nightmare experience.
We bought the car on 21st July. During the test drive, a Tyre Pressure Monitoring (TPM) fault appeared. We were assured it was fixed on collection, but it reappeared within 10 minutes. Because we were traveling, we had to use a local garage. The dealership accused the local garage of breaking parts and refused to believe us, even though all four sensors actually needed replacing but they did pay for the four to be placed and paid us back for the repair within 24 hours, however I did have to state we would receive a full refund for this not a part refund of £100.

Within 48 hours of ownership—while driving on holiday with our 4-month-old baby—the Amber Engine Light came on. At this point the TPM was not fixed, I called Derby and spoke to Craig, who was incredibly rude and abrupt, showing zero empathy for our situation. Telling us to go to a local garage and they will pay, and that aftersales is via email only but at the time we were driving and not sure what the next steps should be.
The local garage informed us the Diesel Particulate Filter (DPF) needed replacing.
I informed PCS and they booked us in for a DPF repair on Wednesday 29th July. After waiting 90 minutes, we were told it was fixed. The fault returned within 2 hours. When I requested genuine OEM parts for the next repair instead of aftermarket ones, they told me I would have to pay the financial difference myself.
Every single solution—from arranging a courtesy car to offering us a poor 25% discount off warranty had to be demanded by me. Nothing was proactively offered. They knowingly sold a defective vehicle and failed to fix it.
When I legally rejected the car, their management attempted to illegally deduct mileage costs and tried to withhold £250 in anticipation of the logbook return. They also stated that once I asked for a repair that I couldn’t change my mind and reject the car however legally this was incorrect.

Under the Consumer Rights Act 2015, they are not allowed to make these deductions for a rejection within the first 30 days. Their email communication during this process was really poor and clearly lacked knowledge of the law. It took three requests just to get a single phone call back.
After we dropped the car back, they readvertised it on their website within 4 hours, before even issuing our refund. I had to chase them via phone and email just to get our money back. Worse still, they listed the car for sale while it was still actively taxed and insured under my name.
This dealership acts with zero integrity, horrific customer service, and a complete disregard for consumer law. Avoid them at all costs.

In response to PSC response-
I agreed for PCS to repair my car under no impression it may not be fixed, when we took it for the initial repair on the Wednesday. The engineer had it for 90 minutes and told me it was fixed- this is you failing to repair the car as within 2 hours it came back on.
We were away on holiday and purchased the car 2 days before we left, of course we need the car repaired locally as we have a 4 month old baby.
Yes I agreed to the repair and due to me not agreeing on the part you was going to use on car I then rejected it. I asked for a discount on the warranty as you was using parts I was not comfortable with.

We did not receive a refund within 1 hour. The car was advertised on the website before my refund was processed. I had to call and email informing you on this and then to no surprise we received our refund.

I am shocked to get a response after being treated the way we have but my warning still stands I wouldn’t buy a car from here

Brought a Ford eco sport from here . Served by Ash who went above and beyond to help. No pushy salesman. Very informative. Purchase went through easily. The only fault we had to wait quite a while for a test drive but saying that they were very busy. The car is performing nicely but it's early days. Thanks again Ash

After a poor service given in a local dealership, I rang the Premier Car Supermarket to ask about a car seen online.
I spoke to Charlotte.
She gave me all the possible information.
I explained how far I was travelling and asked if it was possible to charge the car before collection. She admitted that it can't be guaranteed, as most cars are sold with 60 miles on the clock. But at least it was highlighted to me.
Arranged a day to collect and reserved through Auto Trader.
Communication was there throughout the process, with confirmation on Auto Trader once the reservation went through.
On the collection day, Charlotte had rang me to confirm the times I was due at the store.
When walking into the store, there were 5/6 people around ready to help, and all of them in unison said hi and gave a smile!
Charlotte then showed me the car.
She had it valeted.
She had the battery topped up so I could get home (which was mega appreciated considering it wasn't standard)

Totally worth travelling 115 miles out of my way for the service (and of course the really nice car she sold me!!!!)

Thanks Charlotte. A total credit to the company!! :-)

I contacted Premier Car Supermarket about a Peugeot Rifter wheelchair adapted vehicle they had for sale.
My enquiry was dealt with by a very fine gentleman by the name of Kyle.
I didn't eventually purchase the vehicle but the service, respect and patience I received was exemplary and most certainly will be keeping their details for future requirements.

Awful service, sold a car with faulty door lock so unsecured which normally invalidate car insurance. Asked me to take to Group 1 Volkswagen who then found door lock that is faulty, replaced the lock costed me £423 but the PCS is offering only £100.

Picked up our Ford Puma from the Kettering site today and just wanted to say thank you to Ash for his help throughout the process. Went over last week to have a look round no pressure to buy key us get on with it. Once we had picked the one we wanted Ash sorted out the few valeting issues and also spotted grill damage we had missed and had it rectified. Really pleased with the car and the service we received.

I have had a great experience with this company. Unfortunately I have been unable to purchase a vehicle but the team have all been helpful, patient and understanding in my situation. Would definitely recommend

Son purchased a car that broke down within 5 days of taking ownership.
Premier car said it was probably a software glitch and offered to check it and repair if necessary.
They cleared the error message, which then reappeared the next day; so the car is still broken. I have to wonder how much was checked.

Have asked for full refund under Consumer Rights Act 2015.

Like other reviews have said the car wasn’t that clean on collecting; sweet wrappers under the seats for example.

Would avoid in future.