Premierdeliveries Reviews 

5,147
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 639 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the efficiency of the service, noting that staff members are helpful, polite, and professional throughout the entire process. Many people were particularly impressed with the delivery process, appreciating timely updates and drivers who were friendly and careful with the goods. However, some customers also noted instances of severe delivery issues, such as damages occurring during delivery or being left outside the intended location. There were also reports regarding communication gaps, where delivery times were vague, or instances where customer service interactions were reportedly negative.

What people talk about most

Delivery service

People report positive experiences with delivery service, praising helpful customer support representatives... See more

Staff

Reviewers mention positive feedback about staff members being helpful and polite. Customers frequently... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as polite, professional,... See more

Service

Customers report overall satisfaction and positive experiences with the service, highlighting quick and... See more

Order

Consumers find order to be positive, highlighting efficient customer service and quick follow-up calls after... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very e... See more

Rated 5 out of 5 stars

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommen... See more

Rated 5 out of 5 stars

The contact that I spoke to in the company, Muhammed Zain, was very helpful and the delivery drivers were polite and friendly. Communication with the company was excellent. I was kept informed about... See more

Rated 5 out of 5 stars

I have just had a king size bed delivered. The gentleman who delivered, Khushpreet Singh was very helpful, polite and friendly. A credit to Premier Deliveries. I was given his details, to thank him b... See more


Company details

  1. Logistics Service

Written by the company

Expert 2 Man Logistics Delivering throughout the UK


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,147)

685 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Ordered last night

Ordered last night, Sam contacted me promptly to arrange delivery. Was very clear on times and options. Great service

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Fast, helpful customer service

Super helpful customer service! I received a call 12 hours after my purchase, offered me three different date options (all within 1 week of purchase!) Iqra was helpful explaining the process to me and was very polite. Thank you!

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer support

Iqra in customer service went above and beyond to help arrange a quicker delivery for me. She was incredibly helpful, efficient, and made the whole process smooth and stress-free. She was also very pleasant and professional to speak with.
I truly appreciate her outstanding support and would highly recommend this company based on my experience!

February 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service

This delivery company wowed me with their top notch delivery services 👌 They communicated with me almost everyday until my item was delivered 👌 👍 To crown it all, they have this site that shows you in real-time where the driver conveying your item is until he gets to your address! Wow! What can I say but rate them 5*+! Thank you Premier delivery 🙏 Keep it up guys!!!

February 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service. Great price. Great delivery.
Goods look as advertised, mattress seems firm enough for a good night’s sleep. Customer service, Zain, was very helpful, responsive, and quick to call us back to resolve a billing address/delivery address misunderstanding. So, we would recommend this company and their delivery agent, no hesitation 5 STARS

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

I booked my delivery for my bed this…

I booked my delivery for my bed this morning for next week, but I realised after I booked it that no one would be there, I phoned back and spoke with Jafar Ali and he was very kind and understanding and rearranged my delivery for this weekend.

February 19, 2026
Unprompted review

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