Premierdeliveries Reviews 

5,147
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 653 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers praise the exceptional service, noting staff members are frequently polite, professional, and helpful in resolving issues, such as rearranging delivery times. Reviewers are pleased with the overall efficiency of the operation, from a quick online ordering process to prompt communication regarding delivery windows. However, some people mentioned specific problems concerning the actual delivery process; a few noted delivery personnel leaving items outside the home or making last-minute, significant changes. Other consumers reported negative incidents, including drivers being unhelpful when damage occurred or receiving poor interactions from office staff regarding payment disputes.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting efficient scheduling and... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful and professional customer service... See more

Customer service

Users describe positive interactions with customer_service, highlighting polite, professional, and helpful... See more

Service

Clients share positive opinions on service, highlighting quick and efficient experiences alongside helpful... See more

Order

Consumers find order to be positive, highlighting efficient communication shortly after purchase. For... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very e... See more

Rated 5 out of 5 stars

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommen... See more

Rated 5 out of 5 stars

I have just had a king size bed delivered. The gentleman who delivered, Khushpreet Singh was very helpful, polite and friendly. A credit to Premier Deliveries. I was given his details, to thank him b... See more

Rated 5 out of 5 stars

What a lovely company to work with! Excellent customer service - Jafar Ali kept us informed on all delivery updates. The driver who delivered our bed did so with care and despite ours being th... See more


Company details

  1. Logistics Service

Written by the company

Expert 2 Man Logistics Delivering throughout the UK


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(5,147)

685 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid using this company - ordered from beds.co.uk

Got a delivery from beds.co.uk and my stepson asked if it could be dropped off upstairs which he was rudely told "no" and he was told "it wasn't heavy". Well for a young boy he couldn't manage it himself and was needing further help. I couldn't help as I am disabled so my young stepdaughter and wife had to help him. As far as myself, I will not recommend anyone to use beds.co.uk until they choose to use another logistic company as this company does not deserve any sort of business.

May 2, 2026
Unprompted review
Premierdeliveries logo

Reply from Premierdeliveries

Hi Craig Moore,
We’re very sorry to hear about your experience and apologise for the manner in which the delivery was handled.

We understand your frustration, especially given the circumstances you described, and we appreciate how disappointing this must have been for both you and your family. We expect our delivery teams to remain polite, respectful, and helpful at all times, and we’re sorry this was not reflected during your delivery.

Your feedback has been taken seriously, and we would appreciate the opportunity to look into this matter further. Please send us your order details privately so we can investigate the incident with the relevant team.

Sarah K,
Customer Satisfaction Team.

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Rated 5 out of 5 stars

Jafar Ali

Jafar Ali !

Fantastic service 2 minute call to correct my own error no questions asked all my issues sorted. Top bloke

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

great staff

Abdul Rehman was very attentive and went out of his way to help with my query. Handled ber professionally.

Thank you

April 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Easy to book

I spoke to a friendly lady called Laiba who booked by delivery slot very easily. It hasn't been delivered yet but so far so good.

April 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service everytime

Love these guys they delivery to me every few years or yearly and honestly the customer service is always amazing and they are so tidy when they are assembling stuff for you also thank you again guys

April 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Heavy garden item

The delivery was absolutely perfect. Our item was delivered on time and with great personal service by ABU. He helped with the unpacking and spent time with us to ensure that there was no damage.

April 18, 2026
Unprompted review
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Rated 2 out of 5 stars

Lazy delivery company

I do not expect to have a shakedown on my doorstep for more money just because you cannot deliver to a door, I paid the company for delivery and expect delivery to be TO MY DOOR. Avoid using this company as they are lazy.

April 15, 2026
Unprompted review

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