Premierdeliveries Reviews 

5,146
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 653 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers praise the exceptional service, noting staff members are frequently polite, professional, and helpful in resolving issues, such as rearranging delivery times. Reviewers are pleased with the overall efficiency of the operation, from a quick online ordering process to prompt communication regarding delivery windows. However, some people mentioned specific problems concerning the actual delivery process; a few noted delivery personnel leaving items outside the home or making last-minute, significant changes. Other consumers reported negative incidents, including drivers being unhelpful when damage occurred or receiving poor interactions from office staff regarding payment disputes.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting efficient scheduling and... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful and professional customer service... See more

Customer service

Users describe positive interactions with customer_service, highlighting polite, professional, and helpful... See more

Service

Clients share positive opinions on service, highlighting quick and efficient experiences alongside helpful... See more

Order

Consumers find order to be positive, highlighting efficient communication shortly after purchase. For... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very e... See more

Rated 5 out of 5 stars

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommen... See more

Rated 5 out of 5 stars

I have just had a king size bed delivered. The gentleman who delivered, Khushpreet Singh was very helpful, polite and friendly. A credit to Premier Deliveries. I was given his details, to thank him b... See more

Rated 5 out of 5 stars

What a lovely company to work with! Excellent customer service - Jafar Ali kept us informed on all delivery updates. The driver who delivered our bed did so with care and despite ours being th... See more


Company details

  1. Logistics Service

Written by the company

Expert 2 Man Logistics Delivering throughout the UK


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(5,146)

684 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible Courier and Rude Staff

Terrible company, never expect anything good if you get this as your courier, first of all; I ordered a bed and it was delivered to THE WRONG ADDRESS and had to have the homeowner that received it personally deliver it back to me as the delivery company threatened to send my bed back to Birmingham which would mean that I would have to wait even longer for my bed to arrive.
The delivery drivers are also highly disrespectful and ignorant, they arrived after I had to call them down due to the incident, the drivers were extremely ignorant towards me and continuously blaming it on a technical error, after refusing to answer my question they decided to roll up their window and leave.
Now that the homeowner had to deliver it and gave us a full story, we realise the terrible state this company is in, banged on the door extremely early in the morning threatening to send the bed back and refusing to take it back to my address when it was clearly on the invoice etc. This is definitely one of the worst courier experiences I ever went through in my life.
Terrible courier, full of a negative attitude towards the customer.
Never expect a good delivery if you get this extremely poor quality company as your courier.

March 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Efficiency at customer service

Efficiency at customer service like no others! Always more helpful talk with someone real than a machine , save us time and sort it out our problems in one goal! The lady who spoke with me, the name is LAIBA, was professional and polite! I’m very happy !
Thank you!

March 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. Was given a delivery window of 12-6pm, Was delivered just after 12. Delivery men very pleasant and efficient. Also Want to thank Ahmed who booked in my delivery slot after calling in, and provided confirmations as requested. Thank you all again.

March 13, 2026
Unprompted review
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Rated 5 out of 5 stars

What a lovely company to work with

What a lovely company to work with!
Excellent customer service - Jafar Ali kept us informed on all delivery updates.

The driver who delivered our bed did so with care and despite ours being the last delivery of the day, he was lovely, very friendly and smiley.

Thank you for an excellent service 🙏

March 6, 2026
Unprompted review
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Rated 5 out of 5 stars

5 stars service

Ahmed from customer service was very professional and helpful. He helped me to have the delivery based on my convenience. Thank you!

March 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Communication was great

Communication was great, and they contacted several times to arrange delivery and then to update me on timing. I got a call just before they arrived so I could come to the door and clear the hallway.

March 4, 2026
Unprompted review

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