You say you have the stock required and after payment you inform the customer you are waiting for a delivery but have a new stock from the same manufacturer. Just be honest, sell what you advertise a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent custom service and Knowledge. Extensive range of products to suit everybody’s pockets. I received focused customer based service that’s not all about the money, the issues I had due to M... See more
Times are difficult with the Covid19 outbreak & they didn't have one of the items I had ordered, communication was good & they let me know, then got my refund straight away, the staff at the shop we... See more
Company replied
At first your web page mislead me when ordering pots what size is 10 litres and so on, i phoned the shop and a helpful guy gave the the sizes in old English, can i suggest a chart giving the litres,... See more
Company details
Information provided by various external sources
Premier Grow Hydroponics, UK's premier Hydroponic growing equipment superstore, Nutrients and Lighting. Home of the Genesis Formula. Leicester.
Contact info
Pinfold Road 11, LE4, Thurmaston, United Kingdom
- premiergrow.com
Cancelled order because item was out of…
Cancelled order because item was out of stock, replied promptly and got refunded straight away.
July 15, 2020
Unprompted review
Reply from Premier Grow Hydro
Apologies for not having your item in stock but glad you are happy with the follow-up.
Any questions please feel free to get in-touch :)
Advertisement
crazy fast delivery and service very…
crazy fast delivery and service very happy thank you §
July 15, 2020
Unprompted review
Reply from Premier Grow Hydro
Glad you're happy with the service and we look forward to having you as a loyal customer.
Any questions just ask :)
Very good customer service
Very good customer service, super quick and fair. I will definitely use Premier Grow again.
June 25, 2020
Unprompted review
Excellent service again
Excellent service again can’t fault the service
June 11, 2020
Unprompted review
Advertisement
excellent service fast delivery
May 29, 2020
Unprompted review
No items available
May 16, 2020
Unprompted review
Great service ,
May 13, 2020
Unprompted review
Reply from Premier Grow Hydro
Thanks Gavin, much appreciated!
Cheers, Premier Grow
Reply from Premier Grow Hydro
Thanks Steven, anytime you need anything else, get in touch.
Cheers, Premier Grow
Advertisement
FAST RELIABLE SERVICE
Orders were all filled and sent quickly. Great customer service, always ready to help. Easiest shop to work with
May 11, 2020
Unprompted review
Reply from Premier Grow Hydro
That's really great to hear and thank you for spending time to leave a review. It really helps us improve our service.
We're here when you need us again.
Cheers, Premier Grow
Amazing Service
Best prices, quickly order in anything out of stock and the staff are amazing. Any queries have been dealt with instantly and regular customers are given great discounts for their loyalty.
May 11, 2020
Unprompted review
Reply from Premier Grow Hydro
Cheers Aaron, we do have great staff and we always look after customers.
Thanks for the review, Premier Grow
Great staff who are willing to help
Great staff who are willing to help. Well priced products. If they don't have something in stock, talk to them and they will help as much as they can. 100% would recommend to anyone.
May 11, 2020
Unprompted review
Reply from Premier Grow Hydro
Thanks for leaving a review Zoe, It really helps us improve our service!
Much appreciated, Premier Grow
Best hydroponics shop by far
Best hydroponics shop by far, I did a order online a couple of weeks ago as they were closed due to covid, they couldn't get some of the items I ordered as most suppliers are shut, I rang him he explained the situation and let me go to the shop to get some stuff to the value of my order but some things weren't in stock so they gave me the more expensive items, highly recommended this shop to anyone.
May 3, 2020
Unprompted review
Reply from Premier Grow Hydro
We like to look after all of customers, thank you so much for leaving a review.
Cheers, Premier Grow
Advertisement
Delivered exactly what I requested and…
Delivered exactly what I requested and promptly.
May 1, 2020
Unprompted review
Reply from Premier Grow Hydro
Thanks A Logan, anytime you need anything again, you know where we are.
Cheers, Premier Grow
Reply from Premier Grow Hydro
Thanks for the review Clyde, It really helps us improve what we do
Cheers, Premier Grow
Very satisfied
March 27, 2020
Unprompted review
Reply from Premier Grow Hydro
Glad to hear it Kieran, thanks for shopping at Premier Grow
Reply from Premier Grow Hydro
You're very welcome! Thanks for taking the time to write a review. It's really appreciated.
Cheers, Premier Grow
Advertisement
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.