Premium Appliance Rentals Reviews 

36
•
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

I have been trying for over a month to get my appliances picked up. Your call center is useless and my calls are never returned. My emails, and the chat have also not been responded to. I am moving... See more

Rated 1 out of 5 stars

This company used to provide great service. They have been refusing to respond to my requests to repair or replace their equipment for over a week. The call center they use has extremely rude employee... See more

Rated 5 out of 5 stars

In my 30+ years of dealing with customer service, never have I come across someone like William and his business. Not only is this job difficult, but exhausting. Yet William takes time and care to not... See more

Rated 5 out of 5 stars

The company is reliable. I'm renting a washing machine. The services were quick and prompt. SHABB, RAY AND ADAM were fantastic getting the washing through the stairs. They were approachable and profe... See more

Company details

  1. Used Appliance Store
  2. also in
  3. Appliance Rental Service
  4. Appliance Repair Service
  5. Appliance Store

Written by the company

Serving the Austin and surrounding areas with quality and affordable washer and dryer sets for a low monthly rate starting at $49.99/month.


Contact info

2.9

Average

TrustScore 3 out of 5

36 reviews

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2.9

All reviews

(36)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

Review

Update: they were able to replace the washer the next day to ensure it was installed correctly.

Not only were we charged higher than stated, we also had no update of when the washer and dryer would arrive, and most of all it completely flooded the apartment the first time we ran the washer. No number to call to help as this is happening. Just a “we’ll get back to you.” Clearly very cheap and used washers and dryers.

March 9, 2021
Unprompted review
Premium Appliance Rentals logo

Reply from Premium Appliance Rentals

Thank you for updating your review, Faith.

Apologies for the inconvenience caused with the washer. And yes, we did send a technician out the very next day to take care of it. This is by far the fastest among our competitors.

Also, as far as the charges, the first month payment is prorated but if the delivery date is pushed further out, the refund has to be manually processed for the customer. Also, you have my direct cell phone contact which was provided to you by your leasing agent. Please call me directly in case of an after-hours emergency. Our live chat support line are also available 24/7 via our website and phone representatives are available during normal business hours.

I went ahead and refunded the full month for the inconvenience. Every once in a blue moon, we do get appliance mishaps, but we pride ourselves with rectifying all situations and making sure our customers are satisfied.

Thank you for choosing us. We appreciate your business. :)

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Rated 5 out of 5 stars

Great equipment and service

Install went very smoothly due to great communication from Will and team. We’ve had the machines for a couple months with no issues. Would recommend for anyone looking to rent appliances!

July 29, 2020
Unprompted review
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Rated 5 out of 5 stars

Premium appliance rentals was…

Premium appliance rentals was recommended to me by my apartment complex, and they have been by far the best company I’ve worked with for appliance rentals. The delivery couldn’t have been easier (I didn’t even have to be there!), they took care of it all, and the customer service is top-notch. Highly recommend.

July 29, 2020
Unprompted review
Rated 5 out of 5 stars

Made a great choice

Started using them a few months ago, and nothing but good things to say! Their setup and installation was painless, and washer/dryer have worked very well. Will be recommending to others.

July 22, 2020
Unprompted review
Rated 5 out of 5 stars

Super professional and trustworthy

They were very quick when delivering my new rental and got back to me quickly when I had a problem with the washer! I’m very happy with their professionalism.

July 20, 2020
Unprompted review
Premium Appliance Rentals logo

Reply from Premium Appliance Rentals

Thank you Karina! We appreciate your business. Welcome to the family!

Rated 5 out of 5 stars

Pleasant, Knowledgeable & Competitive

William and his associate were professional and very pleasant during the installation of our washer and dryer rental. William knew a lot about the appliances and was good enough to share some tips of use as well. I also really appreciate them wearing masks during this difficult Covid 19 time we are all facing, it made me more at ease. I would certainly recommend them- great to work with and very competitive rental rates!

July 17, 2020
Unprompted review
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Rated 5 out of 5 stars

I was referred to Premium Appliance by…

I was referred to Premium Appliance by my apartment complex and I couldn't be happier! The set up was very straightforward and Will was great at answering any questions I had. He is extremely efficient, kind, and provides amazing customer service! Rates for the w/d rental is more than reasonable!

Thanks Will! I will be recommending you to any friends in the future!

July 17, 2020
Unprompted review
Rated 5 out of 5 stars

Premium Appliances rental

Randomly came across Premium Appliance Rentals, & I’m glad I did. They responded fast and delivered fast. I had an issue with a washer and Will replaced it with a better washer & I have no complaints. I would recommend their business to anyone who wants to rent appliances with great people.

July 17, 2020
Unprompted review
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Rated 5 out of 5 stars

Go with Premium Appliance!

In my 30+ years of dealing with customer service, never have I come across someone like William and his business. Not only is this job difficult, but exhausting. Yet William takes time and care to not destroy walls or furniture or the equipment he’s delivering. His level of service is impeccable over the phone to the delivery. The machines are clean and huge! The time is taken to make sure everything works properly and you are a happy customer. I highly recommend anyone who needs appliances to give William a call!

July 17, 2020
Unprompted review
Rated 5 out of 5 stars

Support Local Business!

Very nice gentlemen, received a notificaiton and live GPS location of them on their way to me. Installed within 15minutes. Support local business!

July 17, 2020
Unprompted review

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