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Premium Car Buying Service Reviews 

1,414
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 398 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and representatives for being extremely polite, professional, and welcoming during every interaction. People also appreciate the transparent communication, fair pricing, and overall efficiency of the transaction process. Consumers consistently note that the team goes above and beyond to ensure a pleasant experience without any pressure. Though some reviewers experienced unexpected price reductions or deductions during the final vehicle appraisals. A few customers felt that initial valuations were sometimes lowered or negotiated down on the day of collection. Some individuals additionally mentioned that minor issues discovered later led to frustrating adjustments before finalizing the sale.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting professional, friendly, and respectful service... See more

Service

Customers had positive experiences with service, noting that staff members were extremely professional,... See more

Price

Clients share positive opinions on price, reporting that fair offers were paid and deals were easily struck.... See more

User experience

Consumers find user experience to be highly satisfactory, reporting a smooth, quick, and hassle-free process... See more

Product

Reviewers highlight ambiguous aspects of product, noting both thorough inspections and unexpected criticisms... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Premium Car Buying Service was very good to deal with. Abs was our contact and he was extremely friendly, professional and thorough. It was a quick transaction and although we ended up getting less th... See more

Company replied

Rated 5 out of 5 stars

Conor was excellent in his communication skills, made all so easy and responded in very good time. When Conor and Ian arrived they were punctual, smart and professional but friendly as well. They... See more

Company replied

Rated 5 out of 5 stars

Despite eventually not completing the sale of my Mercedes with PCBS it was still a 5-star experience. I never felt under any kind of pressure during my dealings with them. Ellie, their staff member, w... See more

Rated 5 out of 5 stars

Good service and polite approach from both Ruben and Alan. Fair appraisal to the vehicle and negotiation was relatively easy. Would recommend o er we buy any car ! For sure .

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

Sell your car today with Premium Car Buying Service. We don't charge admin fees and offer same day payment for free. Save your valuable time when we visit you. It means we know facts like how much extra a limited edition is worth. Or whether a certain colour is in particular demand. Or how much those extra features you’ve lavished on your car have cost you – and how much value they’ve added. Or even whether it’s a particularly good time of year – for example, cabriolets are most popular in spring and summer, while for 4 x 4s it’s winter. Essentially, we review each car on its merits, and take all relevant factors into consideration. This is priceless knowledge that no computer can replicate. And it’s reflected in the price we pay. PremiumCarBuyingService.com unlike our competitors we won’t give you a valuation based on an automated system. We use our experience and knowledge of our vehicle specialists. Contact us now on 0330 822 7081 for a personalised quote and experience the difference for yourself.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,414)

400 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Very good, quick service. Ash was professional and a pleasure to deal with

April 8, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for sharing your experience with us! We’re delighted to hear that the process was quick, straightforward, and hassle-free.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Easy/professional/efficient use of my time to sell my BMW 530d

I needed to sell my BMW 530d and went on line to the usual suspects, carwow and webuyanycar, and got the usual poor computerised responses back. Then I noticed Premium Car Buying Service and filled out my details. Within 10 mins I had received an email reply that asked for more details and this quickly turned into a phone call from Abs to clarify the car specification and other bits like history, etc. From that point on Abs was always in touch, not in a pushy way, but a professional way and we agreed a provisional price and an appointment. The day arrived and Abs and Liam turned up, both in PCBS clothing and both professional and amicable. After a very thorough survey and test of the car, even asking if I minded if he closed the bonnet with a little force to enable the catch to work correctly, again very respectful I felt. We then came down to the nitty gritty of agreeing a final price. Abs pointed out a couple of defects, that I had missed and were genuine and we agreed a figure. Monies were transferred within 10 minutes and the car sold. I genuinely felt that the process fro start to finish with PCBS was 5* and I would 100% recommend them to anyone. I would also sell my next car through them, easy/professional/efficient use of my time

April 7, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for the fantastic feedback! We’re delighted to hear that you felt our approach stood apart from the usual car-buying experience. Providing an honest, fair, professional and personal service is exactly what we strive for, and we really appreciate your recommendation.

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

The dealer Abs was on time very helpful…

The dealer Abs was on time very helpful in buying a Mercedes 400 AMG convertible. We had a few calls and he was genuinely helpful to help conclude the sale. Well done ABS 👍

April 7, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you very much for taking the time to leave us a lovely 5-star review. We truly appreciate it and are delighted to hear that you had such an easy and hassle-free experience.

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Hi abs

Hi, brilliant service by abs such a nice man couldn’t do anymore to help us, much appreciated. Many thanks Michael condon

April 6, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for the great feedback! We’re thrilled to hear that Abs made selling your car such a positive experience, we really appreciate your support. We hope to see you again soon!

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Pleasure doing business with a…

Pleasure doing business with a trustworthy bunch of people in this day and age. Would definitely use this company again! Connor and the team were very reassuring.

March 25, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for the great feedback! We’re thrilled to hear that Conor made selling your car such a positive experience, we really appreciate your support. We hope to see you again soon!

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Sold my Mercedes GLC to Abs

I sold my Mercedes GLC to Abs today. He was a very helpful guy because he got me the best price. Very fast process and they paid off my finance as well.
I would highly recommend Abs and Premium Car Buying Service to anybody looking to sell their car

April 3, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you very much for taking the time to leave us a lovely 5 star review, we really appreciate it and we're so happy to hear that you’ve had such a positive experience and received outstanding service and support from us.

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Wayne was excellent

Wayne was excellent, really nice guy and easy work with not a bad word to say about him.

April 3, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for your fantastic 5-star review! We’re thrilled you were happy with the service you received and hope you choose Premium Car Buying Service again in the future.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Great service

Great service, Wayne was very professional and did a great job.
Followed up as promised and was very courteous.

April 2, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Abs is great!

Sold a Vellfire Toyota with Abs. He has been great help test driving and talk through the details.

April 2, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

I sold my Porsche macan turbo to Conor…

I sold my Porsche macan turbo to Conor and got 2k more than motorway, he had great knowledge about cars and understood the value of my car second time seeking to these guys won’t go anywhere else

March 12, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for the great feedback! We’re thrilled to hear that Conor made selling your car such a positive experience.
We hope to see you again in the future!

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Easy handover

Conor was polite and explained the process thoroughly. He carried out a full inspection and test drive and offered me close to the agreed price on the telephone. There was no major devaluing as is familiar with some other firms that buy cars for cash.

March 16, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for the 5-star review! We always strive to ensure you get the most accurate and fair price from the start. Honest and transparent customer service is at the heart of what we do, and we’re thrilled you found our service just that.

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Conor and Stuart were both extremely…

Conor and Stuart were both extremely professional and Conor was particularly thorough in his examination of both the cars.
We found them to be very fair with their handling and pricing of the cars and would recommend the company to anyone considering selling their car

March 23, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for the fantastic review! We’re so pleased to hear that Conor and Stuart made your experience both friendly and professional, and that you were happy with the price and how smoothly everything went. We really appreciate your kind feedback and are delighted we could make the sale quick and hassle-free!

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Recently sold my Audi S5 with these…

Recently sold my Audi S5 with these guys. Straight forward one honest people. Got a little less than I imagined, but all the imperfections were pointed out. Great doing business with them

March 29, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 1 out of 5 stars

Not a good experience

Not a good experience, all I will say is that I got a quote for around 19000 for BMW M2, you get told loads of problems, not all what they are, offer way down on the 19000, then you see it for sale for 26000, look elsewhere.

March 31, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Malcolm,

Thank you for your review. We aim to provide fair valuations based on a vehicle's specific condition at the time of inspection.

To clarify, the listing you’ve seen is from a different seller; we sold the car into the trade, and we have no influence over the price another dealership chooses to list it for. We’re sorry for any misunderstanding and wish you the best.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Reuben bought my A35s of me and my…

Reuben bought my A35s of me and my business partner and made it a very smooth experience, Reuben was extremely polite and professional the process was very fair and we was able to agree a deal where it was fair for both of us, I really recommend.

March 31, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for the fantastic review! We’re so pleased to hear that Reuben made your experience both polite and professional, and that you were happy with the price and how smoothly everything went. We really appreciate your kind feedback and are delighted we could make the sale quick and hassle-free!

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

The representative Abbas was on time…

The representative Abs was on time and very curtious and a credit to your company.

March 31, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for your fantastic 5-star review! We’re thrilled you were happy with the service you received and hope you choose Premium Car Buying Service again in the future.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Good experience

Abs arrived ahead of time. Great service, very polite and helpful. Would recommend.

March 28, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for your fantastic 5-star review! We’re thrilled you were happy with the service you received and hope you choose Premium Car Buying Service again in the future.

Kind regards,
Premium Car Buying Service

Rated 1 out of 5 stars

Beware of really low quotes.

I requested a quote online for the purchase of my Discovery Sport.
I was quoted a much lower price than two other car buying companies. I was then contacted by phone and I advised them that their price was too low so I asked them not to contact me again.
I then received an email saying that they had a better price so I was curious and I put my registration number in again and received an even worse offer for over £500 less than the first one.
What was the point???they are just time wasters!!!
Even after asking not to be contacted and unsubscribing to emails I am still receiving them.
I sold my car hassle free for over £1000 more than this company offered me.
My advice is to shop around to avoid being ripped off.

March 6, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Sherrie,

Thank you for taking the time to leave your feedback, we really appreciate your feedback. We provide guide prices based on the information given by our customers, which is why we discuss every vehicle in detail prior to appointments—to help avoid any disappointment and save time for both parties.
We’re sorry if the offer wasn’t quite what you expected. Please remember that our service is completely no-obligation—if any part of the process doesn’t feel right for you, you’re under no obligation to sell to us.

We will speak to our IT department regarding the emails, as you should not still be receiving them if you have unsubscribed. We apologise for the inconvenience.

We are happy to hear you achieved the price you were hoping for. Sorry we couldn’t help on this occasion.


Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Ashley C came and bought my M4…

Ashley C came and bought my M4 Competition from me. Extremely professional and friendly throughout and made sure the process was as easy as possible for myself.

Great service - would definitely recommend Ashley to anyone else

March 27, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for the fantastic review! We’re so pleased to hear that Ashley made your experience both friendly and professional, and that you were happy with the price and how smoothly everything went. We really appreciate your kind feedback and are delighted we could make the sale quick and hassle-free!

Kind regards
PCBS

Rated 1 out of 5 stars

Time wasters and chancers do not deal…

Time wasters and chancers do not deal with this company, two hours before they where due to collect my car they reduced the offer by £ 3400.

March 27, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Steve,

Thank you for taking the time to leave your feedback, we really appreciate your feedback. We provide guide prices based on the information given by our customers, which is why we discuss every vehicle in detail prior to appointments, to help avoid any disappointment and save time for both parties. We’re sorry if the offer wasn’t quite what you expected. Please remember that our service is completely no-obligation—if any part of the process doesn’t feel right for you, you’re under no obligation to sell to us.

Kind regards,
Premium Car Buying Service

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