Premium Car Buying Service Reviews 

Avoid Premium Car Buying Service – My Experience

I would strongly advise anyone considering using Premium Car Buying Service to think twice.

I was initially offered £22,000 for my vehicle and was specifically assured there would be no haggling or price reductions on the day, unlike some other car buying companies. Based on this assurance, I booked a collection.

When the buyer, Ruben, arrived with the driver, he thoroughly inspected and test drove my car. He did not identify any mechanical faults during the inspection. However, he then claimed the brake discs were worn and reduced the agreed offer by £1,000.

This came as a complete surprise, as the brake discs and pads had only been replaced a few months earlier and the car had covered very little mileage since. I explained that I was unhappy with such a significant reduction, particularly after accepting their original offer based on their promise that there would be no renegotiation. Ruben suggested I take some time to think about it and contact them if I changed my mind.

The following day, needing a quick sale, I reluctantly agreed to proceed. I was then informed by their colleague, Ellie, that they would deduct a further £200 simply because they had to return to collect the vehicle. At that point, I completely lost confidence in the company.

Instead, I contacted Motorway, who listed my car for auction the very same day. The highest bid came in at £22,500—£1,700 more than Premium Car Buying Service’s revised offer. A few days later, Motorway’s collection driver carried out a thorough inspection of the vehicle and found no issues whatsoever, including with the brake discs. The sale went through exactly as agreed, with no attempts to renegotiate the price.

Based on my experience, I believe the deductions made by Premium Car Buying Service were unjustified. I intend to raise my concerns with Trading Standards, as I feel their pricing practices should be investigated.

If you’re selling your car, I’d recommend using established and reputable companies such as Motorway or We Buy Any Car instead. My experience with Premium Car Buying Service was disappointing from start to finish, and I would not use them again or recommend them to anyone.

ASHLEY COOPER one of PURCHASING EXECUTIVE from PCBS who has full knowledge of car dealership and professional selling negotiation skill which could make both parties a happy ending, through the entire selling process with no push but excellent skills, absolutely a nice person to deal with, trying to help customer to get what they want, five stars staff, happy with the price offered at the end.

Extremely pleased with my Mercedes
V300d I purchased. Great support throughout the purchasing process. Vehicle is exactly what is described and is a dream to own.

Wayne and Ian are a credit to your company.
The whole process was dealt in a proffesional and friendly manner.
Very easy to deal with and no stress.

Overhaul very happy with the service.
Michael

The selling process was smooth and honest, both Wayne and Ian were friendly and professional.

Great service and very helpful especially Abs at East Peckham branch.

Very straight forward and upfront company to deal with.

Great service good straight forward people to deal with Wayne and Paul you are a credit to the company

Very easy process in selling my car. I would recommend using this company and Abs again

Reuben and ian came and bought my slc off me today, they paid the full money they quoted and was quick and hassle free, i do recommend

Premium Car Buying Service was very good to deal with. Abs was our contact and he was extremely friendly, professional and thorough. It was a quick transaction and although we ended up getting less than previously offered after inspection, it was still worth the deal. Highly recommended using PCBS and Abs. We may also look to using these guys to find us another car too!

Contacted the company to sell a vehicle due to a family emergency, they made an offer, after submitting all the info, after trying to get more info and waiting, they turned around and said they will not be buying, based on their offer, i already made some commitments.

Was completely messed about.

What a very pleasant intro to the company welcomed by Stuart a very personable man and then Wayne who carried out his work very professionally and politely. A wonderful experience in dealing with this company, Thankyou. Michael

Abs, was amazing. Tricky paperwork which he made easy. Lovely man, could have chatted all day. Thanks very much. PS he bought both cars. PPS - would defo us again.

Good service and polite approach from both Ruben and Alan.
Fair appraisal to the vehicle and negotiation was relatively easy.
Would recommend o er we buy any car ! For sure .

The process was simple, Abs was wonderful and really polite. I 100% recommend .

really good communication ABS was really helpful and did he best for me to get the best price he was a1 would recommend very professional

⭐⭐⭐⭐⭐

Sold my VW Tayron today to Alan and Reuben. Top blokes! 👍

They turned up and proceeded to give the car what can only be described as a full forensic investigation. I was half expecting them to dust it for fingerprints and ask where I was on the night of the 12th! 😂

To be fair, they were just doing their job, and they were both friendly and professional throughout. They explained they were only the middlemen, so they could only offer what they were authorised to pay.

VW had already offered me £27,000. I asked for £29,000, and they came back with £28,500. At that point, I grabbed the money and ran! 💸

The whole process took a little longer than I’d hoped, but everything was straightforward, hassle-free, and exactly as promised.

Thanks again to Alan and Reuben great guys and a great company. I’d happily use them again.

Wayne was brilliant.
Please stop sending emails offering to buy my car when you have already bought it.
Three different valuations in three days was ridiculous.
Wayne was a great support amongst all this stupidity!!!!

We recently bought a car from PCBS and couldn't have asked for a better experience. Jade and Finn were outstanding from start to finish.

From the moment we arrived, they were friendly, welcoming and genuinely interested in helping us, rather than selling to us. There was absolutely no sales pressure, just honest conversations, clear information and plenty of time to look around and ask questions.

They took the time to explain everything about the car we were buying, talked us through the whole process in a way that was easy to understand, and made every stage of the transaction straightforward and stress-free. Nothing felt rushed, and we always felt informed and reassured.

What really stood out was their personalities. They were professional and knowledgeable, but also warm, engaging and great to chat to. There were plenty of smiles and laughs along the way, yet it was obvious they knew their subject inside out and gave us complete confidence in both the car and the buying process.

By the time we collected our car, it genuinely felt as though we were saying goodbye to old friends rather than leaving a dealership.

If this is the standard of customer service at PCBS, they should be incredibly proud. A huge thank you to Jade and Finn for making what can often be a stressful experience such an enjoyable one. We wouldn't hesitate to recommend both them and PCBS to anyone looking for a quality car and exceptional customer service.

Satisfied with the sale of nmy car mr m lee