Premium Florist Reviews 

Flowers and vase were delivered in very good condition and at the agreed time

I sent flowers to Trujillo Peru from USA for Valentines day. I ordered them on Monday 2/9 to send to her work. I realized her work closes at 1:00 Valentines day, so i changed the order for Friday. (I had to write a message instead of changing myself) I didn’t get a notification the order changed, but when i checked back I saw the date changed.

I didn’t see any updates about my order on Friday. It was passed the time it was supposed to deliver so i wrote customer service on both their website and Whatsapp. I didn’t receive a message back on the website, but someone on Whatsapp did message me back eventually and said the order was dispatched. They ended up delivering them to her home instead of her work which was even better (I guess they sent her a text).

It would be nice if the order updated in real time instead of the end of the day, but all in all i was very happy. It was a good price, the flowers and stuffed animal both looked great. Thank you. I would use this service again in the future.

These flowers and prices were so good we thought they were a scam. We got a 32 red roses buchun for $80 that was amazing! Our daughter got married at a resort and unfortunately we couldn’t attend do to health reasons so we wanted to send her something very special. The pictures on the website were so pretty we weren’t sure if we could believe it. Along with the roses we also got the Golden Glow and a 2 dzn multi color roses arrangement. The website was not easy to finish the purchase and messages but it is totally worth it! The flowers arrived at the resort on time and so fresh! I was concerned about the extra shipping fee and thought we had been scammed but I had read the info wrong. Our resort was very far away from the store and they had forgotten to add it. The staff were very kind and respectful even after I accused them of scamming us! They went out of their way to make sure our daughter had her flowers on time! They kept in contact and I felt very well taken care of. They are wonderful people and I couldn’t beat the flowers 💐 This is a real review.

The service is exceptional, some changes in the flower but the bouquets were beautiful

I bought two arrangements from and to Mexico through their website. Later, they asked me via WhatsApp to send the proof of payment. For some reason, they charged me through their Ecuador legal entity, and after 2 hours of chatting, they told me I had to send them a photo of my ID and my bank card to verify that I actually made the purchase. I called the bank, and the bank did authorize the payments. For security reasons, I do not share my identification documents, but they insisted that they could not process the order because the payment information did not match the card details (Whaaat!!). I asked them to then reject both payments and cancel the order. Since they could not respond to me at that moment, I am raising a red flag. It's scam until I actually get my refund entirely.

Amazing service! I placed the order today at 6:00 pm, and it was delivered the next day at 3:00 pm — even earlier than the agreed delivery time. The bouquet was absolutely beautiful, fresh, and perfectly arranged. Fast, reliable delivery and great quality. Totally recommend! I will definitely order from them again.

Great experience, was kept updated with the flower order and photo confirmation sent upon delivery.
Very happy with the Team

I got my wife flowers for our first wedding anniversary and I had ordered it almost a week before and scheduled the delivery between 10am-2pm, because I was away for work and she was visiting her family in Colombia. It is now past 9PM and she still has not received her flowers. I should have gone with a local florist but I thought since this was a big international company I thought they would be reliable but clearly I was wrong. I contacted customer services and they told me that the driver's don't tell them when they deliver the flowers until they finish their route at night or even the next morning, They have made what was supposed to be a sweet surprise into my wife thinking that I forgot our first anniversary. This was a terrible experience and they did not even help me very much and just kept making excuse after excuse. I spent a good bit for the arrangement too which makes it even more frustrating, They need to not make excuses and do better with the customer service.

The delivery was on time, on a Sunday. The directions were followed exactly. My girlfriend was surprised and extremely happy on her birthday!

Excellent service and fast delivery. Customer service vas great, keeping me updated with the status of my orders. Thank you very much Sofia for your effort.
Sinisa

Great service and helped me Alot although i provided the wrong address at first.

Highly recommended 🥰

I’m from Brazil and wanting to send a gift for a Friend in Mexico, Premiun florist was super helpful and attentive! Highly recommend! Bonus points to Jennifer!

My son recently moved to Merida and I was wanting to send him a Christmas gift. Due to various shipping concerns from the USA I took a chance ordering from a local florist in Merida. I was pleasantly surprised with the gift basket he received and he absolutely loved it.

My experience was incredible, it exceeded all my expectations! Excellent service in every aspect: customer service, delivery time, and product quality! I am very satisfied, and the person who received the flowers, is delighted. I highly recommend them without a doubt.

The company charged me $ 50 for a special delivery because the location where it was supposed to be delivered was too far away from the logistics center. The problem was that the order that I placed never had to make the long travel because the company " premium florist" found a center really close to the location for the delivery. In other words, they charged me $ 50 for a delivery of 5 min, plus 10 dollars of the regular delivery charge. The correct and honest course of action in this situation would have been to inform the customer that the long-distance shipment would not be necessary and that they would be reimbursed for the amount charged. In addition, I bought a balloon to be delivered at the same time as the main product, my girlfriend's flowers, which was delivered separately after a claim.

To sum up, for those of you who are planning to buy some flowers, it will be much better and more confident to buy them directly from those people who work with them and not with third platform that overcharges you.

Wow! The flowers arrived and left me speechless 🌸✨. My mom told me they were the most beautiful she has ever received 😭❤️. Every detail reflects the care and love you put into your work, and you truly made this moment feel so special. Thank you so much for turning a gift into something unique and full of affection!

I have ordered flowers from this business several times, no problems at all, and the flowers are beautiful every time

Absolutely amazing experience!! Sophia was amazing!

We’re from Mexico and were visiting Miami when we received a spectacular floral arrangement from Premium Florist. The quality, freshness, and presentation were incredible. You can really see the care and attention to detail. Thank you so much for making our day even more special! Highly recommended!!!