Premium Florist Reviews 

Very sad situation they are harassing my family member that I wanted to send the flowers 🥺, this is clear misuse of customer data.

For some reason they never answered the phone, I’ve been waiting to hear back from Alexia Benzo since May 9th, 2025 and guess what, they said they are too busy, just WhatsApp is the only way they can answer.

My case involves, systematic lies, no refund, harassment and extortion.

I highly recommend to stay away from this business.

Subject: Request for Refund Due to Late and Unsuccessful Flower Delivery

Dear , Premium Florist

I am writing to express my dissatisfaction with the recent flower delivery service I ordered through your company.

The delivery was scheduled to arrive at the hotel reception no later than 12:00 PM. However, the flowers were only delivered at 2:00 PM, which is two hours past the agreed time. I was informed via a phone call from your company that the hotel reception allegedly refused to accept the flowers.

Upon receiving the call, I immediately informed your representative that I would go to the reception myself to collect the flowers. I arrived there within five minutes, but the driver was no longer present. I called your company again to report this, and I was told that the driver would arrive momentarily.

I waited until 3:00 PM, but the driver never returned. I then had to leave the hotel due to other commitments. Later, at 4:00 PM, the driver called me, stating that he had arrived — but by then I was no longer at the location.

After I wrote my first review re May 10 no flowers their AI chat said they were scheduled to arrive Tues May 13.
Nothing and now they tell me they were delivered and we are closed.
What a scam. I am talking with Profeco this morning and my son lodging complaints in US.

Prompt and profesional service

Easy and fast order. Fast delivery. Great customer service from the team. The products looked very good in the pictures. Can't ask for more!

Easy website to navigate. Delivery was fast and efficent

Horrible experience! This company goes by multiple names! I fell through their website “la Floreria de Mexico”
This company is a scam when ordering to deliver to Mexico! I placed an order for over $200 to be delivered May 10th, it is now May 13!
The only way I was able to connect with customer service is WhatsApp!
Every time I reached out regarding the delivery service it was always “it is scheduled to be delivered tomorrow before 8pm”! Those flowers have not been delivered & now I know for sure never will after reading everyone else’s experience!

I requested a refund May 10 & the person on WhatsApp stated the order could not be cancelled but could only be scheduled for a new delivery date/time & that I needed to confirm this via email.
I received 2 emails shortly on May 10 @9:31pm from (cs @lafloreriademexico. com | Marianela Fillone
Departamento de Logística.
www. lafloreriademexico. com
Logistica @lafloreriademexico. com) stating an apology for the delay & if I was interested in rescheduling both deliveries for May 11, I agreed & replied on May 10 @9:33pm to the email confirmation new delivery date & time I had hope me not wanting to believe I really got scamed!

Well I shortly received an error message from Gmail stating the email address does NOT exist!
I took screenshots & sent them to their WhatsApp they did not respond! & well both my orders have not been delivered it is now May 13.(all this communication was in Spanish)

Today May 13 I reached out again & received communication in English. This time I clearly stated this order is cancelled & they need to start my refund process, that I have also reported it as fraud to my credit card company & they have initiated a dispute process to get my funds back!
They replied stating I will be contacted by an operator shortly regarding my request. The audacity! No one has reached out & clearly if they do it’s going to be the same raggedy responses. SCAM SCAM SCAM!
Y’all are playing with the wrong person…

This is the second time I've sent flowers to Mexico, and the service has been excellent. They always arrive on time and are of amazing quality.

Super fast, flowers were beautiful!😍

Not only they have a great variety of choices of arrangements with all the possibilities of flowers but the exquisite taste on how they are made is unparallel

Arrangement matched the order.
Flowers arrived late, 8 pm vs 8 am.
Flowers did not appear new / fresh.
Flowers withered and were discarded in 3~4 days when they should last at least 10 days.
They arrived May 2nd, it is only May 10th and they should still be reasonably vibrant for $126 USD.

This is the 1st time I used Premium Florist, normally I use FTD. I requested a refund / credit with no luck.
Use at your own risk.

I’m extremely disappointed with my recent experience ordering flowers from Premium Florist. Despite providing the correct delivery address, the company's system generated an incorrect one, forcing me to cancel the order altogether.

What made matters worse was the complete lack of support. I attempted to contact the company via email but received no response. The only way I could reach anyone was through WhatsApp—which is hardly a professional or reliable method for handling customer issues.

To make things even more frustrating, I’m now being charged a cancellation fee for a problem caused entirely by your system. This is unacceptable. I will never use Premium Florist again, and I certainly won’t recommend it to others. A company that cannot ensure basic order accuracy or provide proper customer support should not be in business.

I made sure to set on the system the right location where the flowers were to be delivered. 1 day after the purchase I received an email saying "Because I had not set the delivery location correctly" they just realized I had to actually pay almost 10 times de actual delivery fee they had already charged. If I didn't accept that extra fee and wanted to cancel they would charge me 15usd of penalty. That was an abuse and will never use this service again.

Jennifer was awesome helping me get an arrangement delivered the day my granddaughter was born. Everything went flawlessly. Such a relief on a tense day!

I recently used Premium Florist to send condolence flowers overseas, and I was deeply impressed by both the quality and speed of their service. In such a sensitive moment, timing mattered greatly—and they delivered a beautifully arranged sympathy bouquet the very next day, all the way across the world. The flowers arrived fresh and elegant, exactly as pictured, offering a quiet comfort during a difficult time. Their international delivery was not only fast but also reliable, which gave me peace of mind. I highly recommend Premium Florist to anyone needing thoughtful, timely floral arrangements for meaningful occasions.

It was an excellent experience.
My supplier was so kind and send a gift with my order.
The product is 5 stars ⭐️⭐️⭐️⭐️⭐️

If I could rate 0 star I’d do it.
Terrible experience, they just lied and didn’t give proper follow or support. One of my family members died unexpectedly, I lived in another country and wanted to send flowers, I contacted them before doing the order and payment because I needed to deliver before 12pm, they answered back they would do it, hence I made the payment (which was higher than prices showed in the website). They didn’t delivered and told me they would deliver at 4:30pm, my family needed to wait in the cementery to receive it after all ceremonies where finished… And guess what, still no delivery at 5pm. The person who was calling the receiver is not answering anymore, calls go straightforward to voicemail, nobody gives us any info. While my parents are still in the cementery… 200 USD to the garbage… But the worst is that this people play with the trust and pain just to get the money, they added more burden and gave us a bad time when we were dealing already with something hurtful.

I was very happy with their service they sent me a photo of the arrangement before delivery and kept me informed throughout the process. The flowers arrived perfectly, and the recipient absolutely loved them! Highly recommend this florist for their attention to detail and great communication.

Used them 3 times. Always Great

Wasn’t the best quality for a bouquet, but they were good and responsible with there delivery