I have purchased TV stand Mapia. It was quite cheap, so I didn't have high expectations. Unlike a lot of other products from other shops I had to order due to moving, the TV stand turned out to... See more
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See what reviewers are saying
Beautiful product, easy to build. Little silly DPD refused to deliver the two boxes at once. Maybe communicate clearly with them in the future? Customer service of PremiumXL was very helpful and accur... See more
Company replied
Unfortunately we’re very unlucky with this company. First attempt they forgot to deliver the 2nd half of our bed - which can happen. But now the after delivery of the missing part went wrong twice a... See more
Company replied
To be honest service was very good delivered on time. Few things were not on point and their support contacted immediately and sorted out my concern in couple of hours. I am really impressed by their... See more
Company replied
Company details
- Furniture Store
- Children's Furniture Store
- Decoration and Interior Design Store
- Garden Furniture Shop
- Hardware Store
About premiumXL Nederland
Written by the company
Ontdek PremiumXL
Uw expert voor Home & Living producten tegen aantrekkelijke prijzen. Met meer dan 15 jaar ervaring in online retail en een hoofdkantoor in Duitsland, biedt PremiumXL een uitstekende selectie van meubels en woonaccessoires.
Uw expert voor Home & Living producten tegen aantrekkelijke prijzen. Met meer dan 15 jaar ervaring in online retail en een hoofdkantoor in Duitsland, biedt PremiumXL een uitstekende selectie van meubels en woonaccessoires.
Onze collectie
Ons assortiment omvat merken als en.casa, lux.pro, casa.pro, neu.holz, neu.haus, corium en pro.tec, die variatie en design in je huis brengen. Van knusse kinderbedden tot stijlvolle bijzettafels en praktische kasten - we hebben alles wat je nodig hebt voor een aantrekkelijk huis. We bieden ook robuuste meubels en decoratieve elementen voor in de tuin die je buitenruimte omtoveren tot een oase van welzijn.
Prijs-prestatieverhouding
We hechten er veel belang aan dat onze producten waar voor hun geld bieden. Elk artikel is zorgvuldig geselecteerd en getest om aan je verwachtingen te voldoen. Online winkelen bij PremiumXL is gemakkelijk en gemakkelijk, en onze vriendelijke klantenservice staat altijd voor je klaar om eventuele vragen of problemen te beantwoorden.
Waarom PremiumXL?
PremiumXL is meer dan alleen een online winkel. Het is een merk dat wordt gekenmerkt door jarenlange ervaring en een goed begrip van de verwachtingen van de klant. We nodigen je uit om deel uit te maken van onze community en te genieten van de voordelen van ons uitgebreide assortiment.
Onze belofte
Vertrouw op onze ervaring en vind vandaag nog de perfecte producten voor je huis. Koop slim, leef mooi - met PremiumXL.
Uw specialisten in Home & Living
Written by the company
- Snelle levering
- We hebben alle artikelen uit ons assortiment op voorraad. Bestel bij PremiumXL en profiteer van onze snelle en voordelige levering direct bij u thuis.
90 dagen retour mogelijk
Du kannst in Ruhe überlegen!
Weet je het niet zeker? Bij PremiumXL heb je 90 dagen de tijd om je gekochte artikelen te retourneren. Neem gewoon contact op met onze klantenservice.
Contact info
Eversburger Str. 32, 49090, Osnabrück, Germany
- +31 (10) 340 0855
- info@premiumxl24.nl
- premiumxl24.nl
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from premiumXL Nederland
Dear Richard,
We are glad to hear you are satisfied with our service! :)
Kind regards,
Team of PremiumXL
Quick delivery helpful customer service
My product is delivered very quickly, instructions was clear to make the montage. Thanks for their support about a pricing issue and not to make me disappointed. Product itself is looking stable at this moment. Everything went well for me.
October 4, 2022
Reply from premiumXL Nederland
Dear Fatih,
Thank you for your kind feedback!
Kind regards,
Team of PremiumXL
Top bedrijf alles verliep perfect.
October 3, 2022
Reply from premiumXL Nederland
Beste R,
Wij zijn blij dat u tevreden bent met onze service! :)
Met vriendelijke groet,
Team van PremiumXL
Quick and good service
September 9, 2022
Reply from premiumXL Nederland
Beste smid,
Wij zijn blij dat u tevreden bent met onze service! :)
Met vriendelijke groet,
Team van PremiumXL
Doesn't meet the expectations.
Edit: After reporting the problem to the company and providing explanation and proof of the issues, they immediately offered to refund me. I'm upgrading the feedback to the product due to professional settlement of the topic.
Doesn't meet the expectations.
The bill of materials was wrong. The plastic parts had different letters printed on them with respect to the leaflet.
Also, it didn't have instructions regarding the maximum load. It's already broken.
August 27, 2022
Reply from premiumXL Nederland
Dear Kirkor,
We are very sorry that you have a reason to complain.
We can understand that you are upset and we apologize for the inconvenience and would love to receive a positive review.
We have immediately sent you an email regarding your feedback. Would you be so kind as to check your mailbox/spambox just to be sure so we can come to a solution together as soon as possible?
We look forward to your response and again apologize for the inconvenience caused.
Best regards premiumxl team
Awesome customer support
Got some delivery trouble, yet premiumXL solved it quite quickly.
July 25, 2022
Reply from premiumXL Nederland
Dear Anton,
we are very sorry that you have a reason to complain.
We can understand that you are upset and we apologize for the inconvenience and would love to receive a positive review.
We have immediately sent you an email regarding your feedback. Would you be so kind as to check your mailbox/spambox just to be sure so we can come to a solution together as soon as possible?
We look forward to your response and again apologize for the inconvenience caused.
Team van PremiumXL
Good product and fast delivery
The look is cool, the mattress is good , the delivery was too fast , very recommended.
July 18, 2022
Reply from premiumXL Nederland
Dear S,
We are very sorry that you have a reason to complain.
We can understand that you are upset and we apologize for the inconvenience and would love to receive a positive review.
We have immediately sent you an email regarding your feedback. Would you be so kind as to check your mailbox/spambox just to be sure so we can come to a solution together as soon as possible?
We look forward to your response and again apologize for the inconvenience caused.
Best regards premiumxl team
Reply from premiumXL Nederland
Beste N.E.,
bedankt voor uw vriendelijke feedback,
bedankt voor de vriednelijke reactie. Neem bij vragen gerust contact met ons op. :)
Met vriendelijke groet: team van premiumxl
This is the second time I have shopped…
This is the second time I have shopped at Premium XL in the last month. Completely happy with the products and the service.
May 9, 2022
Reply from premiumXL Nederland
Dear Andrew,
thank you for your kind feedback,
we are pleased that you are satisfied with our service. Please feel free to contact us with any questions. :)
Best regards: premiumxl team
Crap quality for such price
Crap quality for such price, But kind of holding together.
Fast delivery
February 9, 2022
Reply from premiumXL Nederland
Dear Kristian,
we are very sorry that you have a reason to complain.
We can understand that you are upset and we apologise for the inconvenience and would like to receive a positive review.
We have immediately sent you an email regarding your feedback and your email.
Would you be so kind as to check your mailbox/spambox just to be sure so that we can come to a solution together as soon as possible?
We look forward to your response and apologise again for any inconvenience caused.
Best regards premiumxl team
Good value for money, easy to fold needs attention when assembling
The product is compact and the description is accurate. The metal frame is stable. The wooden surface could have had a better finish particularly around the edges. However it is a good choice as a second desk which is foldable and can be stored away.
Wooden surface comes separate from metal frame and you have to align and connect them with 6 screws. Tip: you can use a short straw to align the screws through the holes in the frame and use a fine long screwdriver to fix them in. Good customer service as they dispatched the product fast and responded quickly to my queries.
February 7, 2022
Reply from premiumXL Nederland
Dear Sotiris,
we are very sorry that you have a reason to complain.
We can understand that you are upset and we apologise for the inconvenience and would like to receive a positive review.
We have immediately sent you an email regarding your feedback and your email.
Would you be so kind as to check your mailbox/spambox just to be sure so that we can come to a solution together as soon as possible?
We look forward to your response and apologise again for any inconvenience caused.
Best regards premiumxl team
Goed service
good service. Bought wrong article and was easy accepted back free of charge and got money back next day.
December 23, 2021
Reply from premiumXL Nederland
Beste Mindaugas,
hartelijk dank voor de positieve feedback. :)
Met vriendelijke groet: team van premiumxl
Very nice as picture..
December 6, 2021
Reply from premiumXL Nederland
Beste Ruba,
hartelijk dank voor de positieve feedback. :)
Met vriendelijke groet: team van premiumxl
Customer Orientation
At first, the product I received was broken. But the sales company sent me a new, flawless product very quickly. They are very committed to the customer.
December 5, 2021
Reply from premiumXL Nederland
Dear Mahshid,
we are very sorry that you have a reason to complain.
We can understand that you are upset and we apologise for the inconvenience and would like to receive a positive review.
Our customer service is only available on weekdays from 9:00 to 17:00.
We have answered your email immediately this morning.
Would you be so kind as to check your mailbox/spambox just to be sure so that we can come to a solution together as soon as possible?
We look forward to your response and apologise again for any inconvenience caused.
Best regards premiumxl team
Nice customer service
Very nice customer service, and friendly staff.
Definitely recommended.
November 23, 2021
Reply from premiumXL Nederland
Beste Ally,
het spijt ons zeer dat u een reden hebt om te klagen.
We kunnen begrijpen dat u boos bent en we verontschuldigen ons voor de ongemakken en zou graag een positieve beoordeling ontvangen.
We hebben u onmiddellijk een e-mail gestuurd met betrekking tot uw feedback en uw e-mail.
Zou u zo vriendelijk willen zijn om voor de zekerheid uw mailbox/spambox te controleren zodat we samen zo snel mogelijk tot een oplossing kunnen komen?
We kijken uit naar uw reactie en bieden nogmaals onze excuses aan voor het veroorzaakte ongemak.
Met vriendelijke groet Team van premiumxl
My stuff hasn’t arrived!?
October 20, 2021
Reply from premiumXL Nederland
Beste Jessica,
het spijt ons zeer dat u een reden hebt om te klagen.
We kunnen begrijpen dat u boos bent en we verontschuldigen ons voor de ongemakken en zou graag een positieve beoordeling ontvangen.
We hebben uw email op 21. oktober 2021 beantwoord.
Zou u zo vriendelijk willen zijn om voor de zekerheid uw mailbox/spambox te controleren zodat we samen zo snel mogelijk tot een oplossing kunnen komen?
We kijken uit naar uw reactie en bieden nogmaals onze excuses aan voor het veroorzaakte ongemak.
Met vriendelijke groet Team van premiumxl
Questionable Quality
The product is cheap. Not just inexpensive, which is good, but cheaply made, which is bad.
It is wobbly and the legs are not level (one rear support needs three beer coasters to true up.
The product showed up with damaged inserts for the seat and handlebars. The handlebar insert was shoved down below the level of the of sleeve and took significant effort to get out. It works, but is unsightly. (And there's no way it passed a visual inspection.
The product was purchased for my wife who is 161cm and yet we had to set the seat at its highest setting, in order for her to ride it. This means that it is very unstable and creaks when she rides. There was no indication on the description that it was made for children.
Just goes to show: you get what you pay for. Unfortunate.
October 6, 2021
Reply from premiumXL Nederland
Beste Tim,
het spijt ons zeer dat u een reden hebt om te klagen.
We kunnen begrijpen dat u boos bent en we verontschuldigen ons voor de ongemakken en zou graag een positieve beoordeling ontvangen.
We hebben u onmiddellijk een e-mail gestuurd met betrekking tot uw feedback.
Zou u zo vriendelijk willen zijn om voor de zekerheid uw mailbox/spambox te controleren zodat we samen zo snel mogelijk tot een oplossing kunnen komen?
We kijken uit naar uw reactie en bieden nogmaals onze excuses aan voor het veroorzaakte ongemak.
Met vriendelijke groet Team van premiumxl
I have ordered this bed for my 18…
I have ordered this bed for my 18 months old boy and we are very happy with the quality of the product.My boy loves sleeping in it and use it as a play area too.The bed it self is quite big single bed but very safe for the little boy.Delivery came really fast and the product was in a great condition.
There was a small initial smell in the room from the wood however this was gone in few days.I am even considering buying another bed for my 5 years old daughter if there are future discounts on the website.
I would really recommend this bed and would even leave a product review on my Instagram.
September 24, 2021
Reply from premiumXL Nederland
Beste Violeta,
hartelijk dank voor de positieve feedback.
Met vriendelijke groet: team van premiumxl
Top product & top website !
July 17, 2021
Reply from premiumXL Nederland
Beste Karen,
hartelijk dank voor de positieve feedback.
Met vriendelijke groet: team van premiumxl
Goed verpakt en on time delivery.
July 12, 2021
Reply from premiumXL Nederland
Goedendag,
wij hebben u via de mail gecontacteerd, wilt u zo vriendelijk zijn om onze email te beantwoorden?
Wij wachten op uw terugkoppeling! :)
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