Prep2Paint Decorating Reviews 7

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Painter
  2. Painting

Written by the company

Painting & Decorating since 2004 Prep2Paint Decorating is an established family run decorating company with an exceptional reputation for quality and finish. With over 19 years experience within the trade Robert takes great pride in providing a professional and quality service at all times, maintaining only the highest quality of work. Taking on all types of jobs from small home improvements to large commercial projects. Please get in touch today for more information.


Contact info

3.5

Average

TrustScore 3.5 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality work and exceptional service ,goes that extra mile

I like to give Credit where credit is due and As always an excellent service from Rob of Prep2Paint.
I have used him previously and he is definitely my go to decorator,prices are fair and reflect his quality of work.
He has just completed a full redec of my mother in laws bungalow including some external work.Which to to be fair was a major job not having been touched in thirty odd years.
He even put in a couple of late nights and a Saturday to help us out as mother in law was having visitors so they had a nice room to sleep in.
Rob always talks through the job and any issues he thinks he may come up against and with his experience he is normally right and I will always be guided by him.
Not much more I can say other than a very professional,experienced decorator at a reasonable and fair price.
Always found Rob to be prompt and polite at all times when doing work.
Thanks again Rob we will definitely call on you again and pass your name on.
Highly recommend!

October 9, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Unreliable and unprofessional

Rob visited my home in July and made a good first impression. He said the job would take 3-4 days and promised to send a detailed quote within a few days. However, it took more than three weeks of chasing to get an estimate, which still wasn’t complete. He only provided the estimated duration (3-4 days), his daily rate, and a rough £200 for materials, saying he would confirm the final quote soon.

Another three weeks passed before he provided a formal quote, which was 20% higher than what we initially discussed and significantly more than the two other quotes we received. He added extra days and doubled the material costs, quoting 5 days to paint a bedroom in a 10-year-old house, compared to the original 3-4 days.

Despite the inflated price, we decided to proceed with Rob and set a date. After slightly changing the scope of work, the price again increased disproportionately. Still, we agreed to move forward. But on the scheduled day of work, Rob simply didn’t show up and failed to notify us.

This behavior shows how unreliable, greedy, and disrespectful he is toward his clients. We took time off work to accommodate him and were completely let down. Had we chosen another contractor, the renovation would have been finished by now. Buyer beware.

Rob's reply is full of nonsence....you decide

October 7, 2024
Unprompted review
Prep2Paint Decorating logo

Reply from Prep2Paint Decorating

Exaggerated comments in this review and false information.

I chose to not start works on your property today and disregard your messages for work due to the fact you where attempting to change the price and/or inclusion of other works otherwise not discussed in the quotation - regardless of the fact that I was adamant that the price remained the same.
You did not wish to comply with the quotation and where argumentative. Why would I do work for someone who is arguing the price two days before I was due to start?

From the date of original quote and booking in the date I have not heard from you, then 2 days prior to the start date you request further alteration and suggested dividing up the costs/labor in other areas and adamant that the price must be lower and was incorrect.

An estimation was given upon initial visit - not a quotation. A quotation is the accurate price for the works you requested. The estimation is literally a ballpark figure without knowing the types of materials required and current prices etc.

Increases in prices are reflective of increases of costs for myself.

My quotations are not negotiable once you have agreed to work and a date is set - you add pressure and doubt to the job, how do I know you will pay for the works once completed as you have already made attempts to change/lower and disagree with the price of the job.

If you didn't like my prices then you are not obliged to follow through with the work.

I think your review and petty name calling just about sums up your character. I wont be doing any work for you Sophia.

Rated 5 out of 5 stars

Professional decorator from start to finish

Robert was prompt in providing me with a reasonable quote to decorate my lounge that required updating and making good of cracks in my ceiling after seven years following an extension.
He was always polite and arrived on time.
Worked very hard all day with excellent results
He always cleaned as he went along and
Tidied up at the end of each day.
Very happy with the quality of his workmanship.
Would highly recommend and would use him again.

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Robert is friendly and professional. From initial quote to finish. Very pleased with the standard of decorating, he has wallpapered and painted my home. Also impressed with how clean he left our home at the end of each working day. Highly recommend to my friends and family

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

First Class Decorator.

Rob decorated my Lounge and Hallway last year and very pleased with the excellent finish. He has now decorated my Kitchen and Lobby and I am extremely pleased with everything he has done. Excellent workmanship and great that he cleans up at the end of each day. I would have no hesitation in recommending him and I would always use him again. Family and friends who have seen his work have already said to me that they would employ him to do work for them - you can't get a better recommendation than that.

February 27, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Recommended

Rob was professional and did a brilliant job for us. He was very careful and tidied at the end of the day. We will definitely use him again and have recommended him to our family and friends.

February 24, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look