Really good service on the whole. Took a couple weeks to learn my go-to meals as I found a few were a bit disappointing, but once I knew what my favourite meals were I was really happy. Boxes always a... See more
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Brilliant meal prep company with so many different options. All the meals are so tasty, to the point where since I started ordering I haven’t once thought ‘I don’t fancy that, I’ll order a takeaway’.... See more
Company replied
Been having Prep By Gainz for a while now and can honestly say hands down it’s the best meal prep company out there. The quality is outstanding, the options change every month keeping it varied for yo... See more
Company replied
Absolutely love this meal prep service! The food is always fresh, flavorful, and perfectly portioned. It saves me so much time during the week, and I appreciate the variety of healthy options availa... See more
Company replied
Company details
Written by the company
Delicious, healthy, chef-prepared meals ready to heat and eat in minutes, delivered straight to your door starting as little as £6.29 per meal. At Gainz, we’re passionate about encouraging people to live healthier lives. We understand how important good nutrition is in helping you to achieve your goals, whether it’s muscle gain or a healthy weight loss. But what if you don’t want to cook every meal yourself? What if you don’t have time for that? We provide you with nutritious ready-to-eat meals, which can be delivered straight to your door. Our menu is specially designed by a Michelin star-trained chef, and our food is prepared in our state-of-the-art kitchen facility by a team of expert chefs. You’ll have more time for yourself, because we bring a meal directly to your door. Our meals are healthy and nutritious, and require no cooking. We take care of all the details so you don’t have to!
Contact info
Prep By Gainz HQ, M44 5BL, Manchester, United Kingdom
- hello@prepbygainz.co.uk
- prepbygainz.co.uk
3.8
Great
194 reviews
Replied to 63% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
These meals are by far the best I have…
These meals are by far the best I have tried and my only regret is that I didn't find them earlier but I definitely won't be trying anywhere else. Each one I've tried has been so tasty and filling. Great customer service for whenever I've had any queries and they respond to you quickly so you're not waiting too long for a response. Definitely would recommend :)
June 24, 2025
Unprompted review
Reply from Prep By Gainz
Hello Jamie,
Thank you for taking the time to share your thoughts on our meal prep services! We truly appreciate your feedback, as it helps us improve and better serve you.
Along with making food easier to access, we prioritize the quality of the meals we provide along with handling any queries promptly.
We’re glad to hear you enjoyed your experience, and we hope to serve you delicious and convenient meals to you again soon.
Michael Mulholland
Customer Service & Compliance Manager
PrepByGainz
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Absolutely fantastic meals
Absolutely fantastic meals.
Tried one or two other meal prep company’s before and this one if definitely by far the tastiest.
Macros make it so much easier to stick to your plan what ever it is and the meals are honestly surprisingly filling.
June 17, 2025
Unprompted review
Reply from Prep By Gainz
Dear Craig
Thank you for taking the time to share your thoughts on our meal prep services! We truly appreciate your feedback, as it helps us improve and better serve you. We’re glad to hear you enjoyed your experience, and we look forward to continuing to provide delicious and convenient meals.
Also to add a thank you for continuing to support us and our mission to provide nutritious rich & convenient meals.
Best regards,
Michael Mulholland
Customer Service Manager
PrepByGainz
Worst customer service I’ve ever…
Worst customer service I’ve ever received.
Thank you Michael for completely ruining my experience with Prep by Gainz. I asked for a simple request to change the amount of meals on my weekly order since they have those options but I was told I wasn’t able to cancel my subscription (even though I didn’t ask for it to be cancelled initially) or change the meals in quite possibly the rudest manner I’ve been spoken to by someone with the title customer service manager 😂
Here’s a quote from Michael: ‘You was responded to with respect and courtesy, it just appears you didn’t like the response because it didn’t go the way you wanted it to’
I just asked for the meal amount changing 🤣 they’ve trapped me into a subscription because apparently it’s in the T&C’s on the bottom of the website but you do not get told this when setting up the subscription.
Can’t wait for my experience with Prep by Gainz to be over so I can go spend my money on a decently ran meal prep service!
June 11, 2025
Unprompted review
Reply from Prep By Gainz
Hello Rosie
Thank you for sharing your feedback.
We’re truly sorry to hear that our meal prep service didn’t meet your expectations.
We take your concerns seriously and are committed to improving our offerings.
As explained in emails, due to the way our website is set up, we cannot just amend subscriptions. They need to be cancelled and re-done. I was making you aware of your situation as your initial email actually does state you wanted to cancel
''Hello,
Can I cancel my subscription or reduce the number of meals next week to
minimum because I am travelling for work and I don’t want the meals to be wasted''
We appreciate your input and hope to have the opportunity to serve you better in the future.
Best regards,
Michael Mulholland
Customer Service & Compliance Manager
PrepByGainz
Definitely recommend!
Definitely recommend!
Priced well and very good quality food. They offer a wide range of meals so there is something for everyone. Very yummy 😋
June 1, 2025
Unprompted review
Reply from Prep By Gainz
Dear Poppy
Thank you for taking the time to share your thoughts on our meal prep services! We truly appreciate your feedback, as it helps us improve and better serve you.
We're glad to hear you enjoyed your experience, and we look forward to continuing to provide delicious and convenient meals.
Best regards,
Michael Mulholland
Customer Service & Compliance Manager
PrepByGainz
Didn’t quite meet expectations for the price
Disappointing overall – expected better for the price
We were really hoping to like this meal prep service, but unfortunately it didn’t meet our expectations. The packaging felt a bit cheap and unprofessional, with plastic containers that were tricky to open, which didn’t give a great first impression especially considering each meal costs around £6.
Between the two of us, we ordered 10 meals and sadly didn’t enjoy any of them. The chicken in particular had a gristly texture, and the flavours across the range were either quite bland or unexpectedly very spicy, with not much in between. We regularly use other meal prep services and have found the quality and taste to be much better sometimes even for a lower price.
In the end, my partner wasn’t able to finish most of the meals and had to go out and buy alternatives for the week, which was frustrating given the money already spent.
We really wanted to support a new provider, but this experience has left us disappointed. Hopefully with some changes, the service can improve.
May 17, 2025
Unprompted review
Reply from Prep By Gainz
Dear Reviewer,
Thank you for sharing your feedback.
We’re truly sorry to hear that our meal prep service didn’t meet your expectations.
We take your concerns seriously and are committed to improving our offerings. Please feel free to share any specific details so we can address them directly, I am unable to find your order as no name or details have been given.
We appreciate your input and hope to have the opportunity to serve you better in the future.
Please do contact us on: hello@prepbygainz.co.uk so we can address this directly for you.
Best regards,
Michael Mulholland
Customer Service & Compliance Manager
PrepByGainz
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So impressed 👏
I started ordering a couple of one week plans and have now subscribed due to being so impressed by the quality and tastiness of the meals delivered!!! Working full time...being a mum ro two kids and trying to maintain a healthy eating plan is tough but this enables me to do that!!! Meals are tasty and there is a great selection to choose from. No issues with delivery or what's been delivered. Ace.
May 21, 2025
Unprompted review
Reply from Prep By Gainz
Dear Lisa
Thank you for taking the time to share your thoughts on our meal prep services! We truly appreciate your feedback, as it helps us improve and better serve you.
It was a pleasure to speak to you via social media.
We're glad to hear you enjoyed your experience, and we look forward to continuing to provide delicious and convenient meals.
Best regards,
Michael Mulholland
Customer Service & Compliance Manager
PrepByGainz
Very happy customer,
Very happy customer,
Websites easy to navigate and creat a plan.
Cost is reasonable.
Delivery is great including estimated time of arrival.
Customer service team is great at getting bsck to queries and offering me advice.
Foods amazing, saving me alot of time prepping so I can concentrate on other stuff.
Very satisfied customer overall
April 30, 2025
Unprompted review
Reply from Prep By Gainz
Dear Stuart,
Thank you for taking the time to share your thoughts on our meal prep services! We truly appreciate your feedback, as it helps us improve and better serve you.
Convenience is key, from ordering food to consuming it :D We appreciate your time to leave us feedback.
We're glad to hear you enjoyed your experience, and we look forward to continuing to provide delicious and convenient meals.
Best regards,
Michael Mulholland
Customer Service & Compliance Manager
PrepByGainz
Absolute quality
Been using Gainz for a number of years and they just get better and better. Always so helpful and the meals are absolute quality. The flavours and range of meals are phenomenal. Can't recommend them enough.
April 19, 2025
Unprompted review
Reply from Prep By Gainz
Dear Jez,
Thank you for taking the time to share your thoughts on our meal prep services! We truly appreciate your feedback, as it helps us improve and better serve you. We're glad to hear you enjoyed your experience, and we look forward to continuing to provide delicious and convenient meals.
Tasty, healthy and nutritious, what more could we provide :D
Best regards,
Michael Mulholland
Customer Service & Compliance Manager
PrepByGainz
Next level
Been on preps for 3 weeks tried a lot of the meals and I’ve not had a bad one yet , insane flavours with every meal well worth the money by the time you mess about getting your shopping in etc . I will be using for the foreseeable future 👌
April 9, 2025
Unprompted review
Reply from Prep By Gainz
Dear Ryan,
Thank you for your time and effort into leaving a review on our meal prep services!
We truly appreciate your feedback, as it helps us improve and better serve you. We're glad to hear you enjoyed your experience, and we look forward to continuing to provide delicious and convenient meals.
Best regards,
Michael Mulholland
Customer Service & Compliance Manager
PrepByGainz
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I would highly recommend this meal prep…
I would highly recommend this meal prep service to anyone. Portions are spot on, everything stays fresh, and the variety keeps me from getting bored. I don’t have to waste time shopping, cooking, or cleaning, which means I can focus on my training, recovery, and hitting my fitness goals for the year.
Communication via their social media was almost instant and they went out of their way for a request I had.
April 9, 2025
Unprompted review
Reply from Prep By Gainz
Dear Tazer,
Thank you for taking the time to share your thoughts on our meal prep services! We truly appreciate your feedback, as it helps us improve and better serve you.
Here to make it easier from start to finish leaving all the mucky work to us.
We're glad to hear you enjoyed your experience, and we look forward to continuing to provide delicious and convenient meals.
Best regards,
Michael Mulholland
Customer Service & Compliance Manager
PrepByGainz
Best preps I have ever tested
Best preps I have ever tested, first time have bought and already ordered my second batch. Worth every penny 👍🏻
April 9, 2025
Unprompted review
Reply from Prep By Gainz
Dear Tj,
Thank you for taking the time to share your thoughts on our meal prep services! We truly appreciate your feedback, as it helps us improve and better serve you.
Better food, better choices equals better results :D
We're glad to hear you enjoyed your experience, and we look forward to continuing to provide delicious and convenient meals.
Best regards,
Michael Mulholland
Customer Service & Compliance Manager
PrepByGainz
Reply from Prep By Gainz
Dear Annmarie,
Thank you for taking the time to share your thoughts on our meal prep services! We truly appreciate your feedback, as it helps us improve and better serve you. We're glad to hear you enjoyed your experience, and we look forward to continuing to provide delicious and convenient meals.
Best regards,
Michael Mulholland
Customer Service & Compliance Manager
PrepByGainz
The best out there !
Have used these guys for over a year. Food is superb, service is fantastic. One time I was missing a meal and emailed them - responded very quickly and the next week had an extra meal and an additional one as an apology.
I have used just about every meal prep company there is and this is the only one I have stuck with long term for good reason!
Top marks guys!
April 4, 2025
Unprompted review
Reply from Prep By Gainz
Hello.
Thank you for taking the time to share your thoughts on our meal prep services! We truly appreciate your feedback, as it helps us improve and better serve you.
We take pride in the food but also the experience and service we provide.
We're glad to hear you enjoyed your experience, and we look forward to continuing to provide delicious and convenient meals.
Best regards,
Michael Mulholland
Customer Service & Compliance Manager
PrepByGainz
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Obsessed!
Absolutely loving these meal preps!
So so tasty and restaurant quality food😍 such an easy and quick way to maintain a healthy diet whilst having a busy lifestyle
April 3, 2025
Unprompted review
Reply from Prep By Gainz
Dear Lauren,
Thank you for taking the time to share your thoughts on our meal prep services! We truly appreciate your feedback, as it helps us improve and better serve you. We're glad to hear you enjoyed your experience, and we look forward to continuing to provide delicious and convenient meals.
Here is to many more meal preps and healthier choices :D
Best regards,
Michael Mulholland
Customer Service & Compliance Manager
PrepByGainz
Best meal prep I’ve had …
Can honestly say this is the best meal prep I’ve had. The quality of the food is so good and you can really tell that they take time and really care about the food they serve. I’m so fussy but these meals have made keeping on track so easy. Highly recommend!
April 2, 2025
Unprompted review
Reply from Prep By Gainz
Dear Sophie,
Thank you for taking the time to share your thoughts on our meal prep services! We truly appreciate your feedback, as it helps us improve and better serve you. Here Is to many more happy deliveries.
We're glad to hear you enjoyed your experience, and we look forward to continuing to provide delicious and convenient meals.
Best regards,
Michael Mulholland
Customer Service & Compliance Manager
PrepByGainz
Would not recommend
Unenjoyable experience for a wide variety of reasons, as follows:
- badly packaged (very poor attempt to keep contents cold for more than a couple of hours)
- labels are not printed in decent quality, making them difficult to read with words missing
- random cooking instructions which often don’t heat food to adequate temperature or don’t relate to the specific meal
- potatoes have come uncooked in the form of wedges , meaning no amount of microwaving make them edible!
- very difficult to get a response via email which is necessary due to the website not being user friendly
- very difficult to cancel / freeze subscription
- broken packaging on occasion, deeming meals unsafe to use
- packaging is in no way environmentally friendly
+ though there isn’t the most choice in meals to keep a varied diet if on subscription, some of the meals did taste good.
March 14, 2025
Unprompted review
Reply from Prep By Gainz
Dear Unknown,
Thank you for sharing your feedback.
Due to no name, we are unable to look into your situation directly but we’re truly sorry to hear that our meal prep service didn’t meet your expectations. We take your concerns seriously and are committed to improving our offerings. Please feel free to share any specific details so we can address them directly.
We appreciate your input and hope to have the opportunity to serve you better in the future.
Please do contact us on: hello@prepbygainz.co.uk so we can address this directly for you.
Best regards
Michael Mulholland
Customer Service & Compliance Manager
PrepByGainz
Would not recommend.
Tried the subscription package and would not recommend.
First week - 1 meal the package was broken on arrival and 1 meal was the wrong ingredients.
Second week - 2 meals the packaging was broken on arrival.
Third week - 2 meals were the wrong ingredients (not halloumi cheese) and three meals had a 1 day use by date.
I’ve given two stars as some of the meals were tasty and as described, however the changing of ingredients without saying is not great when you have allergies and meals having to be thrown out on arrival due to broken packaging is just poor planning.
I’ve emailed the company several times, no response so I’d save your money for a more established business.
March 23, 2025
Unprompted review
Reply from Prep By Gainz
Dear Tash,
Thank you for sharing your feedback. We’re truly sorry to hear that our meal prep service didn’t meet your expectations. We take your concerns seriously and are committed to improving our offerings. Please feel free to share any specific details so we can address them directly.
We appreciate your input and hope to have the opportunity to serve you better in the future.
Please do contact us on: hello@prepbygainz.co.uk so we can address this directly for you.
Best regards,
Michael Mulholland
Customer Service & Compliance Manager
PrepByGainz
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Total scam company
Total scam company. Not worth it. Whether the meals are good or not the company does not act professional and have lost a customer
March 22, 2025
Unprompted review
Reply from Prep By Gainz
Dear Nas,
Following checking with the team here, we can recall the time you stormed through our gym into the kitchen barging passed one of the staff members and causing several situations as well as constant grief on social media after all we tried to of to help solve the situation.
Best regards
Michael Mulholland
Customer Service & Compliance Manager
PrepByGainz
Excellent food
Food is excellent. Whole variety of different options. Everything I have eaten from here has been top. Would definitely recommend.
March 10, 2025
Unprompted review
Reply from Prep By Gainz
Dear Harry
Thank you for taking the time to share your thoughts on our meal prep services! We truly appreciate your feedback, as it helps us improve and better serve you. We're glad to hear you enjoyed your experience, and we look forward to continuing to provide delicious and convenient meals.
Best regards,
Michael Mulholland
Customer Service & Compliance Manager
PrepByGainz
Great service
Great service, amazing facilities and even better food!
February 1, 2025
Unprompted review
Reply from Prep By Gainz
Dear Harvey,
Thank you for taking the time to share your thoughts on our meal prep services! We truly appreciate your feedback, as it helps us improve and better serve you. We're glad to hear you enjoyed your experience, and we look forward to continuing to provide delicious and convenient meals.
Best regards,
Michael Mulholland
Customer Service & Compliance Manager
PrepByGainz
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