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Review summary

Created with AI, based on recent reviews

Looking at 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality of the staff, praising their patience, clear explanations, and engaging teaching styles. Many people found the user experience to be highly effective, with well-organized programs, clear lessons, and strategies that made test preparation feel manageable and even enjoyable. The product itself, including practice tests and resources, is consistently described as helpful and instrumental in improving scores. However, some customers were dissatisfied with the company's service, mentioning difficulties with the sign-up process and a lack of individual progress tracking. A few people also felt that the pacing of the course was too fast, making it challenging to keep up at times.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise instructors for being... See more

User experience

Clients share positive opinions on user experience, highlighting that the courses teach smart and efficient... See more

Product

Consumers generally express satisfaction with the product. Many reviewers highlight its effectiveness in... See more

Instructions

Users describe positive interactions with instructions. Customers consistently praise the clear, concise, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the valuable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Studying for the PSAT felt like preparing to battle a dragon armed only with a No. 2 pencil… until I started working with Isabella Raicu. She somehow makes test prep almost fun (yes, I said almost). S... See more

Rated 5 out of 5 stars

My Instructor was Shefali Sanwal. I hadn't even fully finished the course yet and took my August SAT with about 3 weeks left in the course, and had already improved my score 150 points. I've never bee... See more

Rated 5 out of 5 stars

I took PrepExpert’s weekend SAT course taught by Ethan Moy and Alex Yang, and it was honestly super helpful. They explained each strategy in a way that really clicked and shared techniques that made t... See more

Rated 5 out of 5 stars

I’d rate Prep Expert a 5 out of 5. The program is well organized, the lessons are clear, and the strategies actually make the test feel easier to manage. My practice test score improved by 200 points,... See more


Company details

  1. Educational Institution
  2. Association or Organization

Written by the company

As Seen on Shark Tank, Prep Expert is a leading online education company that has helped over 100,000 students improve their SAT & ACT scores, receive admission into top universities, and win over $100 million in college scholarships. Prep Expert services include live online SAT & ACT courses with top 1% instructors, 1-on-1 academic tutoring, college admissions consulting, AI tutoring, and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

Great info, but too much of a sales pitch

My child already took the Prep Expert SAT course. I attended the webinar to get scholarship info. It was very helpful! However, the webinar was VERY heavy on the sales side which was frustrating. I understand and expect a sales component but this was over the top. Also, I had to stay to the end of the webinar to get the slides, and it ran over the stated time (maybe 20+ minutes). Thanks for the great info, but please cut down on the extensive sales portion.

April 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Shefali Sanwal was an incredibly awesome teacher

Shefali Sanwal was an incredibly helpful instructor during my Prep Expert ACT course. She explained strategies clearly and made even the most challenging concepts easy to understand. Her approach to breaking down questions and teaching time-saving techniques really boosted my confidence and performance. Thanks to her guidance, I felt much more prepared going into the ACT. What really stood out was how patient and engaging she was. She took the time to answer questions thoroughly and made sure everyone understood before moving on. Her tips for time management and breaking down complex questions were especially useful, and I found myself improving with each session. Overall, her teaching style made a huge difference in my preparation. I felt much more confident, less stressed, and genuinely ready to take the ACT after learning from her.Thank you Prep Expert and Shefali!

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Incredible Course

Prep Expert was an incredible experience!!! I started the course with a 1230 SAT score and was scoring in the mid-1500s by my final practice test. The strategies were clear, practical, and completely changed the way I approached the exam. My instructor, Mr. Chavaria, explained every question in a calm and easy-to-understand way and always made sure students truly understood the material. The course was extremely well organized and balanced. I would honestly rate it a 20/10 and have already recommended it to several friends!!!

February 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing Service

I’d rate Prep Expert a 5 out of 5. The program is well organized, the lessons are clear, and the strategies actually make the test feel easier to manage. My practice test score improved by 200 points, which shows how effective their approach is. The instructors are supportive and take time to make sure students understand the material. By the time I took the real exam, I felt extremely comfortable and confident. Overall, it’s a program that delivers real results and helps reduce test-day stress.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

I enjoyed this ACT course so much

I enjoyed this ACT course so much. Mr. Chavira has helped me improve a lot from this course. The strategies have helped me do better on the practice tests and homeworks. Thank you Prep Expert and Mr. Chavira for preparing me better for the ACT.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very Helpful

My instructor, Mr. Chavira and Mrs. Shriie, were invaluable throughout all of my 12 lessons. They made sure to always ask for questions and help anyone who was confused. The homework was very helpful and their teaching style was very engaging and helped me improve my SAT score tremendously.

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great Course

Before PrepExpert, I have only taken the PSAT, and have not done as well as I would've wished. Throughout the course, Miguel and Alex were very helpful and thorough with the contents. I liked that we could take practice SAT's that were simulated just like the real test. Overall, I feel much better about taking the SAT having learned the tips from this course.

January 11, 2026
Unprompted review
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Rated 4 out of 5 stars

Prep Expert, A 100% Truthful Review

I really liked Prep Expert's workload as it lets people like me, who tend to procrastinate a lot, actually start doing their work. The practice tests are exactly like the test, and they are weekly as well. Additionally, the hard math quiz is really well made as it is something unique and what a lot of students, including me, struggle with. My instructor was Miguel Chavira, and he does a very good job of teaching the curriculum. Additionally, the additional resources he has (Like cheat sheets) are also very helpful. The only downside I would say is the pacing of the course, or how fast the course goes. Throughout this course, I fell behind at times, but it's still easy to catch up due to the recordings of the courses. Overall, I'd rate this class a 4/5!

January 11, 2026
Unprompted review
Rated 1 out of 5 stars

Expensive, little accountability, minimal measurable improvement

I bought Prep Expert’s Capstone course for my son expecting a structured program with clear tracking and measurable improvement. His first practice test score at the start was 1210. After completing the course, his official SAT score was 1290.

That’s an improvement, but not remotely what the marketing and “guarantee” messaging led us to expect for the time and money invested.

My biggest issue: there was no real individual progress tracking throughout the course. We didn’t get a clear, consistent view of:

what his specific weaknesses were,

whether he was actually improving by skill area,

what he needed to change week-to-week,

and whether the program was working until the end.

It felt like a one-size-fits-all class with generic strategies rather than a program that actively diagnoses, tracks, and improves a student’s performance.
I hope they take the accountability and help students to score better.

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

Deceptive guarantee

We bought the unlimited course. My daughter did the 8 week course with the instructor and changed her score only by 20 points. She was diligent with daily reviews and followed the course to a T including the practice SATs. The guarantee of money back did not apply to us because it does not apply to the unlimited course
A bit deceptive
I should have read the fine print.
Would never recommend this.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Ethan's Weekend Review Course

I took PrepExpert’s weekend SAT course taught by Ethan Moy and Alex Yang, and it was honestly super helpful. They explained each strategy in a way that really clicked and shared techniques that made the test feel way more manageable. After using what I learned, I improved by 100 points and scored a 1510 on my practice test. I’m definitely going into the real SAT with a lot more confidence.

November 30, 2025
Unprompted review
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Rated 5 out of 5 stars

100/10 experience!

I had the best experience I could have asked for with Prep Expert! Ilia Kolmogorov was an incredible teacher and helped me personally improve so much. Each class was solidly engaging and had me wanting to work hard. I was taught solid skills that will not only be useful for the ACT, but also for future tests and school assignments. I genuinely got something out of this class, not one bit felt like a waste of time! Eternally grateful for my amazing instructor and for Prep Expert’s material!

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Bad Services and Business Process

I might come back and update my review later but my initial experience with company is that they have terrible process and service in place. They cannot even process credit card unless management approves it. My sons exam is next week but I am waiting for someone to manually process credit so I can schedule tutoring. What year do we live in?
Also, when you sign up you cannot start for 14 hours (for tutoring not sure about other options as I wont be signing up for those given my experience). Also, they wont refund so basically I cant scheduled class nor can I get a refund.
Customer services gives out conflicting information as well. Literally spent half a day trying to sign up to schedule class. Do you know how many other companies out there looking for clients? With this level of service you wont go far.

October 9, 2025
Unprompted review

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