Preply  Reviews 22,758

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 5,634 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is often highlighted as exceptional, with many people appreciating the platform's efficiency and ease of use. Reviewers are particularly impressed with the quick response times and the smooth customer service, noting that the website is well-organized and supportive. However, some customers also noted issues with the platform's navigation, finding it difficult to change class approaches or subjects, and some experienced problems with automated billing and credit expiration policies. A few people also felt that the platform was not user-friendly and that customer support became less helpful for experienced tutors.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the tutors for being patient,... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's clarity, ease of navigation,... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting its helpfulness, efficiency, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism and... See more

Website

Reviewers highlight positive aspects of the website, often describing it as clear, easy to navigate, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi there, Overall, it’s an excellent platform. I would just suggest a better way to navigate between the materials provided by the course, as I believe it could be more straightforward. Sometimes... See more

Company replied

Rated 5 out of 5 stars

He is not just an English teacher, but a truly admirable mentor. He keeps us motivated during lessons and sets just the right amount of homework. He uses his fast typing to highlight our weaknesses an... See more

Company replied

Rated 5 out of 5 stars

It s a great place to learn for example languages - in my particular case Italian. I learned more in several months than in 5 years on Duolingo. Definitely recommended! Only a bit annoying thing is th... See more

Company replied

Rated 5 out of 5 stars

Preply is an excellent app for both teaching and learning. As a tutor, I appreciate how organized, reliable, and easy to use the platform is for scheduling and managing lessons. As a learner, I love h... See more

Company replied


Company details

  1. #5 of 6 best companies in English Language Instructor
  2. #7 of 8 best companies in English Language School
  3. #4 of 5 best companies in Foreign Languages Program School

Written by the company

At Preply, we are powering people's progress. We create life-changing learning experiences by helping people find the magic of the best tutors, a personalized journey, and the motivation that helps people learn and keep learning. Over 90,000 tutors teach more than 50 languages to learners from over 175 countries. Powered by a tenfold increase in revenues over the last three years, Preply is now leading the online language tutoring segment globally and has 700+ employees of over 62 nationalities based across Barcelona, Kyiv, London and the US. Preply is driven by a culture of perfecting the experience we provide to our customers; both consumers and enterprises.


Contact info

  • 1371 Beacon Street, Suite 301, 02446, Brookline, MA, United States

  • preply.com

4.4

Excellent

TrustScore 4.5 out of 5

23K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Preply enabled me to teach Online in a…

Preply enabled me to teach Online in a comfortable platform from around the world

May 17, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback. If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Good customer service and with so many…

Good customer service and with so many good tutors in many languages

May 16, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 1 out of 5 stars

Preply is not user friendly

Preply is not user friendly. It has zero customer service and the AI bot isn't fit for purpose. I regret using It and won't recommend. It is a scam

May 16, 2026
Unprompted review
Preply  logo

Reply from Preply

Hello,

I’m really sorry to hear that this has been your experience, and I completely understand how frustrating it must feel when you’re unable to get the support or platform experience you expected.

Please approach our customer support team with a detailed description of the issue. Our team is committed to resolve any outstanding problems you may still have. For that, please, do not hesitate to reach out to us using the online chat tool (in the bottom right corner): we’re open and ready to provide speedy and high quality assistance 24/7 .

Thank you for using Preply and have a wonderful day! Preply Team

Rated 5 out of 5 stars

The problem has been solved In just one minute

The problem has been solved In just one minute and the customer service is so friendly

May 16, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback. If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

It is easy fast and simple

It is easy fast and simple

May 16, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

I love this app

I love this app, AI is amazing to improve teaching experience. Support team also very quick and on point.

May 16, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

There customer care is topnotch

There customer care is topnotch, they literally helped me with my registration when I was stuck and they always answer in time.

May 16, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback. If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Very reliable platform

Very reliable platform, I love the way it helps me connect with my instructor.

May 16, 2026
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback. If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

prompt and professional team

May 16, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback. If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

The most interesting thing is the…

The most interesting thing is the flexible working hours.

May 16, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 1 out of 5 stars

Preplay refuses to use telephones

Preplay refuses to use telephones. It took me an hour of texting to get questions answered. A 10 minute conversation would have been much easier. Also when you read "student comments" 100% are positive. This is very hard to believe. I think they edit them. They are welcome to call me for further explanation. They won't.

May 16, 2026
Preply  logo

Reply from Preply

Hello Kit Brady,

Thank you for taking time to communicate with us. Unfortunately, we don't provide phone support, we are available online via live chat or email. In chat, please make sure you choose the option to 'Talk to agent'. Reach out to us using the online chat tool (in the bottom right corner): we’re open and ready to provide speedy and high quality assistance 24/7.

Thank you for using Preply and have a wonderful day! Preply Team

Rated 4 out of 5 stars

This is such a great service

This is such a great service! My first tutor was awesome and friendly! I wish I could have taken more lessons with her. When I needed to cancel and even get a refund the support team was fast and super helpful!

May 15, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Wonderful Sensei Shunsuke

Wonderful Sensei Shunsuke
Very patient instructor apply a lot of wisdom in his teaching, funny and knowledgeable

May 15, 2026
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Very good platform

Very good platform! I needed help with a change on my profile and in less than 30 min that was done.

May 15, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

The quality of the teacher

The quality of the teacher, her patience, her way to be interesting and the possibility to modify with her de date of the courses, according to the circumstances.

May 15, 2026
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Very good platform

Very good platform

May 15, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

My child's tutor is great

My child's tutor is great. My child remains engaged even after a year and had improved.

May 5, 2026
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Excellent

Excellent, superb service!

May 15, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Preply has been an excellent platform…

Preply has been an excellent platform for learning. The tutors are highly qualified, supportive, and truly committed to helping students improve. The website is well‑managed, easy to navigate, and makes scheduling lessons very convenient. Overall, I’ve had a great experience and would definitely recommend Preply to anyone looking for effective and flexible online learning.

May 15, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look