Preply  Reviews 22,507

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 5,473 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their supportive and understanding approach, highlighting their helpfulness in various situations. The user experience is frequently described as positive, with people finding the platform easy to use and flexible for their learning needs. Many consumers appreciate the excellent customer service, noting quick resolutions to issues and a responsive team. The service provided is also highly regarded, with users finding it professional and effective, and the website is often commended for being clear and well-structured. However, some customers also noted occasional technical issues, such as audio and video delays during lessons. A few other people felt that the platform could be inflexible or automated, leading to some wasted lessons or difficulties in managing their profiles.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the kindness, patience,... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the platform easy to use... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting the professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service, praising its professionalism, quick response times, and... See more

Website

Users describe positive interactions with the website. Many reviewers find the platform amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m learning way more effectively on here than Duolingo. With Duolingo it was just repetitive filler content that wouldn’t get me through even a small conversation with a native Japanese speaker. Howe... See more

Rated 5 out of 5 stars

Preply is a great platform for students who want to learn with flexible scheduling and choose a tutor based on their goals, level, and budget. The platform is easy to use, and it gives students many o... See more

Rated 5 out of 5 stars

The tutors helped me reach my goal, which was to pass the DELE test :) Website and app set up are both fantastic. Tutors are a great quality and the trial lessons really help you figure out if you hav... See more

Company replied

Rated 5 out of 5 stars

Preply is amazing learning App The Spanish teacher ( Maria C ) she is tutoring my son who is only 6 years old and she is very talented and professional, she makes him very excited to learn with... See more

Company replied


Company details

  1. #5 of 6 best companies in English Language Instructor
  2. #7 of 8 best companies in English Language School
  3. #4 of 5 best companies in Foreign Languages Program School

Written by the company

At Preply, we are powering people's progress. We create life-changing learning experiences by helping people find the magic of the best tutors, a personalized journey, and the motivation that helps people learn and keep learning. Over 90,000 tutors teach more than 50 languages to learners from over 175 countries. Powered by a tenfold increase in revenues over the last three years, Preply is now leading the online language tutoring segment globally and has 700+ employees of over 62 nationalities based across Barcelona, Kyiv, London and the US. Preply is driven by a culture of perfecting the experience we provide to our customers; both consumers and enterprises.


Contact info

  • 1371 Beacon Street, Suite 301, 02446, Brookline, MA, United States

  • preply.com

4.3

Excellent

TrustScore 4.5 out of 5

23K reviews

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Rated 3 out of 5 stars

Accurate review

Overall, a pretty decent platform, but with some major improvements needed.
It has some good AI features and a nice collaborative classroom—additionally, lots of resources for students and teachers.
Some major downfalls are that the classroom can bug out sometimes, and the student subscription service is flawed.
Main concerns are tutors aren't paid for trial lessons (they should receive atleast 50%. Time is money, and many hours go into trial classes)
Another concern is how subscriptions and trial-to-subscription ratios count toward your profile as a tutor. Of course, many students will sometimes book single lessons instead of subscribing.
Devs really need to look at making some changes, as these issues are both dysfunctional and unethical.
If these are corrected, the platform will be perfect.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Knowing I have full support during a personal emergency is a huge relief. My user experience is wonderful. Preply's positive customer service makes all the difference and I'm truly grateful.

May 8, 2026
Unprompted review
Rated 3 out of 5 stars

The teaching was good but payment is a scam

The teaching was good, I liked my tutor, but I felt scammed by the payment. I thought I was paying for 12 lessons, but actually I ended up being billed monthly - so I paid an exorbitant amount for those 12 lessons!! I know have 12 lessons in expiry which I have to use up with a certain date or will lose them. Be really careful, you are not buying a package but a subscription. I felt really scammed when I realised.

May 7, 2026
Unprompted review
Rated 1 out of 5 stars

6.30$/hour & not paid for first lessons

9$/ lesson to start out, you don’t get paid for first “trial” lessons, (which students exploit) but Preply does. Then, Preply takes 30%. I taught 8 lessons without seeing a dime, and when I would have started getting paid, it would have been 6.30$ an hour. After 4 hours of English lessons (1.25 hours if you’re actually prepping for lessons), you’re getting a little over 20$. In what world is this ok? Finally, raised my price to the actual, realistic market price for a private English tutor, and no one books. No thank you 🙂

May 8, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

Thank you for taking time to share your opinion. As for the non-paid trial lessons and commission model, it is a part of the agreement, and it is transparently indicated in the FAQ. Our team is actively working on making sure our commission and pricing policies are level with industry standards and will be glad to take your feedback into consideration.

Thank you for using Preply and have a wonderful day! Preply Team

Rated 5 out of 5 stars

Learning effectiveness, varied prices

I’ve been using Preply for over six months now, and I think the platform is a great solution.

You can choose from different teachers and, as a result, different prices.

If I don’t feel comfortable with a particular teacher, I look for and try another one.

I’m learning two languages on Preply, I’m seeing results, and I’m very satisfied.

April 30, 2026
Rated 5 out of 5 stars

The site is clear and easy in use

The site is clear and easy in use, you can choose any teacher who suits you. I have a great teacher for learning Korean language.
There are many options to choose, if you cant or need a break, you can change your schedule with one click.

April 28, 2026
Rated 5 out of 5 stars

Preply is very useful

I have been using Preply for two years and find it very useful. The teachers are excellent, the lesson times are flexible, and the level of the lessons is perfect for me.
I'm satisfied.

May 8, 2026

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