While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
3.8
Great
18 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The dress is well made and fits great!
November 3, 2025
shipped and delivered very quickly
shipped and delivered very quickly. dress is very beautiful and made of great material
October 13, 2025
Have not received my order
Hi there, I ordered my dresses October 4th. Said that the should be shipped between 5-12days. I still have not received my order. These are for my 50 th Bday and I am going to be very upset if they do not arrive on time. Also, one of the dresses I noticed was under the wrong size and I have been trying to get in touch with someone since October 6 with no response! Where are my dresses Order #5998
October 18, 2025
Unprompted review
Need to send the dress back
Need to send the dress back. Can’t get a response from customer service.
September 5, 2025
Reply from Preppypalette
Just replied. Sorry it took a few hours to respond. I just saw your email from yesterday and sent instructions.
Ordering was easy
Ordering was easy, dress came at a decent time..and just what we thought. So cute and fits perfect too
May 27, 2025
Got this wrong size on my dress and was…
Got this wrong size on my dress and was worst quality ever.
March 27, 2025
Reply from Preppypalette
Hi Ella,
Looks like you received your package 4 days ago. I'm sorry your not happy with your purchase! Please reach out to us to resolve any issues you have. This isn't a customer service platform so we can't help through this app and would love the opportunity to make something right before a review is submitted. Please feel free to email us margaret@preppypalette.boutique
Better than I was expecting!
I love the dresses. My girls love the dresses they agreed to match one night on vacation
February 25, 2025
You sent me the wrong size
You sent me the wrong size. I ordered a medium and you sent me a small instead. The dress is cute and fashionable
February 25, 2025
Reply from Preppypalette
Hi Denver,
It looks like this item was delivered a few weeks ago. I am terribly sorry the wrong size was sent but if you reach out to us through email, we are happy to provide a return label if the item is still new with tags and we can make sure we send the right size. Just email us a pic of the tag stating we sent the small and we will gladly fix the mistake!! Margaret@preppypalette,boutique
SO DISAPPOINTED
The sweater was light brown instead of gray and the back was SOOO long. Which I didn’t no bc she doesn’t put photos on the website of the backs of any items. REALLY DISAPPOINTED ☹️ I’m gonna have to cut it now so that it’s not 2 feet long.
January 31, 2025
Reply from Preppypalette
Hi Belee I'm sorry you were so disappointed with the top! That is one of our best sellers actually! Your welcome to return to us if your not happy with it. As stated on the description this is a high low dolmon sweater top. Feel free to email us for return steps.
Pretty good overall
Package a little ripped when delivered but other than that good
September 26, 2024
Reply from Preppypalette
Sorry that happened! We ship UPS and most the time this doesn't happen but every shipping carrier can be a little rough at times.
Wonderful customer service
Had an issue with a product and customer service was amazing!
September 16, 2024
Reply from Preppypalette
So glad it was taken care of!! Thank you so much for your understanding!
The quality of the dress was terrible
The quality of the dress was terrible. We returned it. Definitely not worth $70 with tax and shipping. Waiting on store credit which we were not happy about either.
September 15, 2024
Reply from Preppypalette
Sorry to hear you weren't happy with that particular dress. We offer over 2000 products each with different qualities. Feel free to email regarding specific questions about the quality and or sizing of any items your interested in going forward so next time you will be happier with your purchase.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.