Presenttime Reviews 

I contacted Karlsson about replacement cards for my Boxed Flip XL clock. Even though I bought the clock second-hand, they kindly helped me and sent me the replacement parts.
Everything arrived safely. I really appreciate their kindness and helpfulness.
Thank you so much!

Exceptional customer service – thank you Amzad!
I contacted Present Time after the front cover of my large Karlsson Flip Clock was badly damaged in an accident. I had been trying to find a replacement and was even considering having one specially made, which would have been very expensive.
I contacted Present Time in the Netherlands and Amzad was incredibly helpful. To my surprise, they had the original replacement cover available and kindly sent it to me in the UK completely free of charge.
The replacement has now been fitted and my clock looks fantastic again.
This level of customer service is extremely rare these days. Present Time went far beyond what I expected, and I am genuinely grateful to Amzad and the company for their kindness and help.
Outstanding service and a company I would wholeheartedly recommend. Thank you!

Our Karlsson clock was not working anymore. I contacted them via the website and had contact with Amzad. I told him the problem. He sended me a new clockwork for free. The clock is working perfect again. Super service

Excellent customer service!

I bought a second-hand Karlsson Flip clock, but unfortunately the hour and minute cards were damaged during transport and some were missing. Even though I wasn't the original owner, Present Time kindly sent me a brand-new set of replacement cards.

It's rare to receive this level of support for a second-hand product. I'm very impressed with their customer service and highly recommend the company.

Great customer service, after two years my cuckoo clock stopped chirping. The customer service were amazing. Quick to answer and so helpful.

I received a cuckoo clock as a present. It is sleek, gorgeous and a modern version of a traditional cuckoo clock with a pendulum and a wee bird (albeit the bird is just for show).
It looks great but a bit of a let down as it doesn’t make a cuckoo sound. It makes the sound of a tweety bird. It’s false marketing as nowhere on the box does it indicate that it is anything other than a cuckoo clock NOT a tweety birdy clock.
You would only know if you went on Present Time’s website and played a noise to hear what it was like.
As my clock was bought from a local shop here in Scotland it’s just not something anyone would even think to do. I contacted the company and they said it was very popular and they do have other clocks that make a traditional cuckoo sound however these don’t look like traditional cuckoo clocks.
Suffice to say though I love it as it’s a lovely clock and the bird sound is nice, I am nonetheless disappointed that it is not a cuckoo sound as all marketing would suggest. I love cuckoos and the sound they make and had always coveted having one from a young age.
So be aware what you’re buying and check what sound it makes lest you too are disappointed.