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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the delicious taste and luxurious nature of the chocolates. Many people appreciate the careful packaging and the overall presentation, especially when purchasing items as gifts. The ordering process is frequently described as straightforward and easy to use. However, some customers experienced issues with delivery, noting delays, expensive shipping, or problems with specific courier services. A few other people also felt that certain products did not meet their flavor expectations or arrived in less than perfect condition, such as being discolored or melted.

What people talk about most

Product

People report positive experiences with product, often praising the delicious and high-quality chocolates,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the chocolates as exceptional,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the quick delivery, with... See more

Order

Consumers find the ordering experience to be ambiguous. While some reviewers praise seamless ordering, prompt... See more

Based on these reviews

Rated 5 out of 5 stars

Prestat produces the very best chocolates in this country. It’s terrible news that their shop in Piccadilly has closed but on line there are the main choices. Hopefully more types (eg coffee creams) w... See more

Rated 5 out of 5 stars

Great service! Amazing products. My order arrived from the UK is a manner of days. It was carefully packed and all items were is perfect condition. Thanks, Prestat! Cheers!

Rated 5 out of 5 stars

High quality dark chocolate Truffles. Great taste. Brilliant with a cup of coffee. The only thing.. delivery was Expensive.


Company details

  1. Chocolate Artisan
  2. Chocolate Factory
  3. Chocolate Shop
  4. Confectionery
  5. Corporate Gift Supplier
  6. Gift Shop

Written by the company

Prestat, acquired by Domori in 2019, was founded in 1902 by the legendary inventor of the chocolate truffle himself, Antoine Dufour. Amongst the oldest British chocolate brands, Prestat is a longstanding supplier of the Royal Household and has been granted two Royal Warrants, by Her Majesty Queen Elizabeth II and Queen Elizabeth The Queen Mother. Prestat is the largest London based chocolate producer, recognised for its creative recipes, whimsical character, and colourful packaging.


Contact info

4.2

Great

TrustScore 4 out of 5

216 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

DELICIOUS

It was a gift
quickly sent and received
I've been said that chocolate eggs were delicious.
L. from France

March 30, 2026
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Rated 1 out of 5 stars

Do not expect a smooth delivery

Real issues with the delivery company. It is not DPD it DPD interlink the cheaper company that cannot make an effort to deliver. After the first delivery attempt to the WRONG address I downloaded the app, the second attempt was again at the WRONG address this despite downloading the delivery app and adding pictures. The third attempt was at local place. This is not directly Prestat's fault but charging for a premium service and offering a second rate delivery company sours the experience. I've only ordered twice a few years apart and this is the last time.

March 30, 2026
Rated 5 out of 5 stars

Wonderful!

Very quick delivery and beautifully wrapped Easter eggs! Bought for someone who loves all things Prestat!

March 25, 2026
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Rated 5 out of 5 stars

Prestat produces the very best…

Prestat produces the very best chocolates in this country. It’s terrible news that their shop in Piccadilly has closed but on line there are the main choices. Hopefully more types (eg coffee creams) will return and a proper shop too. Prestat is a unique and wonderful brand and their Rose and Violet creams are the very best!! I have shopped there for years.

March 24, 2026
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Rated 5 out of 5 stars

Great Products/Service

Great service! Amazing products. My order arrived from the UK is a manner of days. It was carefully packed and all items were is perfect condition.
Thanks, Prestat! Cheers!

January 20, 2026
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Rated 5 out of 5 stars

It all comes down to Lola

It all comes down to Lola! She is a wonderful Prestat partner. Lola connects with me early on each holiday season and handles it all - simply sending me an easy-to-pay invoice at the end.

December 29, 2025

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