Prestige Cars Reviews 

489
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 169 reviews, reviewers had a great experience with this company. Customers consistently praise the friendly staff and dedicated team members for providing exceptional guidance, ensuring that every step of the vehicle purchase feels comfortable, straightforward, and entirely stress-free. Buyers frequently highlight the smooth user experience, noting that communication remains transparent and reassuring from the initial inquiry all the way to final delivery. However, some reviewers were not happy with unexpected mechanical problems or discovering missing documentation shortly after taking possession of their new vehicles. A few individuals also shared frustrations regarding delayed responses or difficulties when trying to get meaningful support from the team after completing the transaction.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing team members as professional, friendly, and... See more

Service

Consumers find service to be ambiguous, with highly mixed experiences reported across the board. While many... See more

Product

Reviewers highlight ambiguous aspects of product, showing extreme division among consumers. While many... See more

Customer service

Customers consistently note ambiguous experiences with customer service, revealing a stark divide in their... See more

User experience

Reviewers express great satisfaction and delight regarding the user experience, highlighting that the entire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second time working with Lauren, highly impressed by her efforts. Seamless experience both times. She handled everything from start to finish. Can effectively source any vehicle with an emphas... See more

Rated 5 out of 5 stars

WOW WOW WOW. I’ve never known a car dealer like Al prestige’s cars in Southampton. Bought a Lexus yesterday and part exchanged my old car. Every step of the process from A-Z was made as easy as comfor... See more

Rated 5 out of 5 stars

Absolutely outstanding service. I genuinely can not recommend Prestidge cars . As promised my car sold, then Zy contacted me. To arrange collection. Chris the driver arrived to collect car, he kept up... See more

Rated 5 out of 5 stars

I was searching for a Mercedes EQC for some time. I found one at Prestige Cars and from the start Dan took control and helped with getting all the details sorted. He was professional, organized and ar... See more


Company details

  1. Car Finance and Loan Company

Written by the company

"'Our mission is to transform the way people buy used cars in the UK by providing better selection, transparency, convenience and peace of mind in the market. Our aim is to make car buying no different to buying any other product online today, where consumers can simply and seamlessly purchase a used car entirely online and have it delivered to their door with a money back guarantee if they do not like the vehicle. We want to provide faith to all customers by friendly customer service and a unique personal car buying experience'"


Contact info

4.1

Great

TrustScore 4 out of 5

489 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 32% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.1

All reviews

(489)

162 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Took delivery of a car on the 10th very…

Took delivery of a car on the 10th very friendly ,bebe an asset to the company lovely young lady very helpful in southampton found a car sorted same day a short delay part exchanged my car no problems .
Came back couple of days later and was given a service to the car complimentary thank you very happy with service all staff from office to garage staff lovely and helpful

March 10, 2026
Unprompted review
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Rated 1 out of 5 stars

Scamming company

Please do you’re reshare before going to this company, charging 2000 for 2 tyres scamming company, please look on cornishg1 TikTok page they have been doing this an getting away with it

March 11, 2026
Unprompted review
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Rated 5 out of 5 stars

I would highly recommend prestige cars.

Prestige cars have been amazing and I would very highly recommend them. I have bought two cars from them now, as I was so pleased when I bought my first one. Charlie and Elliot were so helpful in finding me the right cars and they made the process so smooth and easy. Communication was really good and any questions or issues were answered/sorted quickly. I would definitely buy from them again.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great people to deal with!

Great people to deal with!
Charlie and Elliott extremely professional and very friendly and helpful with the delivery of our son’s first car.
Car delivered with care exactly when they said it would be and sourced to the exact specifications we wanted.
Would not hesitate to recommend and will definitely use again

February 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Car purchase from Prestige

I told Elliot which car I was looking for and in a very short time he came up with a vehicle at the top of the range and within budget.
Elliot responded to my several queries immediately, I was delighted with the service I received.

January 6, 2026
Unprompted review
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Rated 5 out of 5 stars

I recently purchased a van from…

I recently purchased a van from Prestige Cars and had a fantastic experience. From start to finish, Elliot was incredibly professional and made the entire sales process seamless. I would highly recommend their services to anyone looking for a quality vehicle.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

5 ⭐️ service

Absolutely brilliant service from Prestige Cars. Charlie was fantastic throughout the entire process from sourcing the car to offering reassurance and guidance along the way. Always happy and quick to respond to any questions. Elliot was also brilliant on handover, managed to get the CLA ready on a quick turnaround and arranged a smooth and straightforward pick up. Both lads offered great service throughout and still following the purchase were both happy to answer any questions. Would certainly recommend and will be getting any future cars from these guys. First class!

March 7, 2026
Unprompted review
Rated 4 out of 5 stars

All in all good service

Good communication from start to finish. Clear instruction and help with finance arrangements. Car was exactly as described. In fact a little better as mileage was advertised a little higher than it actually was. Only down side was the delivery charge. Obviously not Prestige fault as I live so far away, but £450 was a big chuck to pull out as extra payment. All in all good to deal with tho.

February 16, 2026
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Rated 2 out of 5 stars

Checks not done!

I purchased a car 2 weeks ago. They said, "Let us know when you're coming to pick it up so we can do a thorough check before you pick it up!" The checks weren’t done because the back door doesn't open with the central locking, and the wing mirrors don’t fold in, which I’ve told them about when I test-drove the vehicle, but nothing was done!

February 25, 2026
Unprompted review
Rated 1 out of 5 stars

Placed a deposit on a car, bad idea!

Placed a deposit on a car, went through the whole process and they decide to sell it to someone else. A waste of time, tried upselling a more expensive car, very fishy smell in the air. Don't trust they even have any cars. Will be reporting.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

WOW WOW WOW

WOW WOW WOW. I’ve never known a car dealer like Al prestige’s cars in Southampton. Bought a Lexus yesterday and part exchanged my old car. Every step of the process from A-Z was made as easy as comfortable to understand, staff were absolutely spot on from the office all the way to the in-house garage mechanics, going above and beyond their duty to make sure you got exactly what you came for. I’ve even been offered a complimentary engine service while I was waiting to collect my new car. Be-Be and her colleague were unbelievable, very professional and accommodating. I’ll definitely be recommending to friends and family back in London. Thank you guys. Keep up the good work.

March 3, 2026
Unprompted review

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