I had a great experience a few weeks ago and secured the car I’ve been looking for for ages. Jess in particular was really helpful, informative and friendly. She made sure everything was in place... See more
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Review summary
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We were helped by Luca while looking at a couple different cars that we had been interested in. They were quite different values and at no point was he pushing the higher value car on us. He was hones... See more
Company replied
We had such a great experience dealing with Liam at Prestige Cars Kent. From the very beginning, he was incredibly helpful and took the time to answer all of our questions about the purchase of... See more
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Exceptional service from James Kay at Prestige Cars! James Kay was professional, friendly, honest and incredibly helpful from start to finish. He made the whole process smooth and completely stress-fr... See more
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Company details
Written by the company
View the used cars, parts and servicing available from Prestige Cars Kent in Bromley, Kent.
Contact info
Hewitts Road, BR6 7QR, Orpington, United Kingdom
- 01689 660 385
- prestigecarskent.co.uk
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
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Was looked after and advised well
Was looked after and advised well. Jack was very helpful. Would recommend this company.
September 18, 2026
Unprompted review
Reply from Prestige Cars Kent
Thank you for your lovely feedback! I’m really pleased to hear you were well looked after and found Jack helpful throughout. We really appreciate your recommendation and hope to see you again in the future! 😊
A worthwhile trip
I made the trip from north Essex to Orpington to view a car. Although I ended up not buying the car I had selected online the experience was worthwhile as I was able to see more clearly what was on offer, what my car was worth on the market, and to clarify in my own mind what I really wanted. Jack was helpful and well informed and if the situation arose I would be happy to deal with him again.
September 17, 2026
Unprompted review
Reply from Prestige Cars Kent
Thank you so much for taking the time to share your review. we are pleased Jack helped you explore your options and pleased the visit was worthwhile and helped give you a clearer idea of what you’re looking for. Should the opportunity arise in the future, Jack Will be delighted to assist you again. All the best with your car search!
Next steps after multiple bad service instances
Further to my previous review, 6 weeks ago, to which management replied stating:
‘A member of our Management Team will be reviewing the matters you have raised in full and will contact you directly to discuss your experience further, investigate your concerns and understand what has taken place.’
I was contacted via the phone, apologised to by a manager, he offered no form of resolution or compensation for the wasted fuel, wasted time etc. he stated he would contact the relevant companies to get the hard searches removed, to which he has not done and I have heard nothing back since. This will now become a legal matter until the hard searches have been removed. P.s there are 6 hard searches from this company! DO NOT USE THEM
September 18, 2026
Unprompted review
Reply from Prestige Cars Kent
We are sorry that your concerns have still not been resolved in an amicable manner and apologise for the continued frustration and inconvenience this has caused.
Following your further comments, the matter has been escalated back to a member of our Sales Management Team for a full review of the concerns raised. A member of the team will be in touch with you directly to discuss your experience and the points outlined in your review.
We appreciate your patience while this is reviewed and hope we can work towards addressing your concerns directly.
Effortless sales with Jack
Effortless sales with Jack. Made our experience easy and helped us with all questions.
A good experience with car sales and looking forward to getting our new car ordered.
September 17, 2026
Unprompted review
Reply from Prestige Cars Kent
Jack will be so happy to hear he made the experience easy and straightforward for you both .He will look forward to getting your new car ordered and seeing you again soon. 😊
Awful
Awful. Bought a car, finally when they did call back. Lots of chasing them! Unprofessional experience in collecting car. Not charged so left waiting much longer then overheard the salesman say he could sweet talk us. Minor fault first day of receiving the car and the detail in getting an appointment for the repair was unnecessary and took too long for the minor fault. Was the called 5.50pm to cancel the night before after rescheduling my work. Overall really bad experience. The customer service is lacking maturity and focus. The cars sell themselves.
August 8, 2026
Unprompted review
Reply from Prestige Cars Kent
We are sorry to learn of your experience and for any inconvenience caused both before and after the purchase of your vehicle. We appreciate you taking the time to share your feedback.
We would welcome the opportunity to investigate the concerns you have raised, including the communication, collection experience and arrangements made regarding the reported fault.
Unfortunately, we have been unable to locate your details on our dealer management system using the username provided with your review. Could you please contact our Customer Care team at customercare@prestigecarskent.co.uk, providing your full name and vehicle registration number, so that we can identify your records and look into this matter further.
We would be grateful for the opportunity to discuss your experience directly and address the concerns raised.
Jess was amazing and understand that I…
Jess was amazing and understand that I wasn’t going to make a decision there and then after test driving the car, I will definitely be back in touch!
September 16, 2026
Unprompted review
Reply from Prestige Cars Kent
Thank you so much, Jess will be more than happy to help whenever you’re ready, and we look forward to hearing from you again! 😊
Customer Service?
Waited 45 minutes past my scheduled appointment to be seen having paid the £99 holding fee. Paid a £500 deposit after seeing the car and arranged a collection date. Called to rearrange the collection date which seemed no issue, only to call the day before to confirm and found that nobody had a clue what was going on.
I was repeatedly promised callbacks that never came. Eventually I was told there was an issue with the car’s engine the night before collection day which I’m unsure as to how it passed their “175 point check.” I was assured I’d receive an update about the car the following day - again, nothing. Emails ignored. Calls ignored. When I finally managed to make contact, I was told they had tried to contact me when they hadn’t.
The deposit was refunded quickly which is the only positive I can give them.
Shocking communication, organisation and a complete waste of time.
August 22, 2026
Unprompted review
Reply from Prestige Cars Kent
We would like the opportunity to discuss the circumstances surrounding your vehicle purchase and appointment in more detail.
Unfortunately, based on the username provided with the review, we have been unable to identify and confirm your details within our dealer management system. We would therefore ask that you contact our Customer Care team at customercare@prestigecarskent.co.uk so we can locate your records and discuss the matter with you directly.
I went to view an Alfa Romeo Stelvio at…
I went to view an Alfa Romeo Stelvio at Presitge Cars and had the pleasure of meeting with Jack.
Jack was absolutely brilliant! He was very friendly and informative. I would highly recommend!
September 12, 2026
Unprompted review
Reply from Prestige Cars Kent
Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience viewing the Alfa Romeo and that Jack was friendly, informative and brilliant throughout your visit. We really appreciate your recommendation and will be sure to pass your lovely feedback on to Jack!
Just been with Jack W who took me on a…
Just been with Jack W who took me on a test drive. Very relaxed, not over selling. I liked the car but unfortunately I can get the same car at another dealer for less. Jack was straight with me explaining why he couldn’t discount and match the other price.
We both shook hands and wished each other well.
I’ll definitely go back to Prestige Cars when in the market again.
September 12, 2026
Unprompted review
Reply from Prestige Cars Kent
Thank you for such a fantastic and honest review! We’re delighted to hear that Jack W provided a relaxed, professional experience and was open and straightforward throughout. We really appreciate you giving Prestige Cars the opportunity, and we’re pleased to hear you’d consider coming back to us in the future. We look forward to welcoming you again!
Polite courteous and professional and…
Polite courteous and professional and understanding thanks
September 10, 2026
Unprompted review
Reply from Prestige Cars Kent
Thank you for your kind review! We’re pleased to hear you found our team polite, courteous, professional and understanding. We really appreciate your feedback and hope to see you again in the future!
Audi A4
Jess was absolutely amazing from start to finish, knowledgable and helpful with any questions or concerns I had when buying my new car. I would 100% recommend Prestige Cars and use them again in future.
August 31, 2026
Unprompted review
Reply from Prestige Cars Kent
Thank you so much for your fantastic review! We’re delighted to hear that Jess was amazing from start to finish and was knowledgeable and helpful throughout your car-buying experience. We’ll be sure to pass your lovely feedback on to her. Thank you for recommending Prestige Cars, and we look forward to welcoming you back in the future!
Selling my car to Prestige Cars Kent…
Selling my car to Prestige Cars Kent was very easy and the team offered me a good price. Great work by Bill, Matt and Bailey. Cheers guys.
September 8, 2026
Unprompted review
Reply from Prestige Cars Kent
Thank you for your fantastic feedback! We’re happy to hear that selling your car to Prestige Cars Kent was such an easy and positive experience. It’s great to know that Bill, Matt and Bailey looked after you and helped make the process straightforward. We’ll be sure to pass on your kind words to the team. Thanks again, and all the best!
Absolutely shocking experience
Bought my car less than 6 months ago with the extended warranty. The car developed a fault which I brought in to be repaired by the service centre. They've had my car for more than a week, and after daily calls, they are still unable to tell me when it will be fixed. On top of that, they said a courtesy car isn't available for another month. No sense of urgency whatsoever even when I told them i live rurally and have multiple school runs to do. Absolutely shocking aftercare.
September 1, 2026
Unprompted review
Reply from Prestige Cars Kent
I am sincerely sorry for the inconvenience caused and for any communication issues you have experienced throughout the process. We fully appreciate how frustrating it must be to have your vehicle with us for an extended period without receiving clear information regarding the progress of the repair, particularly given your personal circumstances and reliance on your vehicle.
As discussed during our conversation this morning, your concerns have now been escalated internally, and a member of our management team will be in contact with you to discuss your experience further and work towards a satisfactory resolution.
With regard to a courtesy vehicle, we are sorry that we have been unable to provide one sooner. As with all dealerships and workshops, courtesy vehicles are subject to availability, and unfortunately we cannot always guarantee immediate availability. We can, however, place you on our standby list and will contact you should a vehicle become available sooner.
Once again, I apologise for the inconvenience and frustration caused, and thank you for taking the time to speak with me this morning. We hope to address your concerns appropriately and improve your experience moving forward.
James was friendly and professional…
James was friendly and professional made it very easy to purchase a car he explained everything well.
September 6, 2026
Unprompted review
Reply from Prestige Cars Kent
Thank you for your lovely feedback! We’re so pleased to hear that James was friendly, professional, and made the process of purchasing your car so easy. It’s great to know that he explained everything clearly and made the experience enjoyable. We’ll be sure to pass on your kind words to James. Enjoy your new car! 🚗
James was so helpful with everything…
James was so helpful with everything making it an amazing experience to purchase a car, it was smooth start to finish,
September 6, 2026
Unprompted review
Reply from Prestige Cars Kent
Thank you so much for your fantastic feedback! We’re delighted to hear that James made your car-buying experience so smooth and enjoyable from start to finish. We’ll be sure to pass on your kind words to him. Enjoy your new car! 🚗
Great service from Matt sorting out a…
Great service from Matt sorting out a date for our MOT
September 4, 2026
Unprompted review
Reply from Prestige Cars Kent
We are pleased to hear that Matt has been very helpful and is helping with your MOT.
Reply from Prestige Cars Kent
Jack will be pleased to hear he made your experience a good one.
Joe was sweet made my experience easy…
Joe was sweet made my experience easy and straight forward nice1 Joe 👍🏻
September 3, 2026
Unprompted review
Reply from Prestige Cars Kent
Joe will be thrilled to know his sweet and straightforward approach made your experience so easy! Thank you for sharing your feedback with us!
Very quick and easy sales purchase and…
Very quick and easy sales purchase and experience
September 3, 2026
Unprompted review
Reply from Prestige Cars Kent
Our team will be delighted to hear that your sales purchase was so quick and straightforward! Thank you for sharing your positive feedback!
Matt from servicing …
Although I have not had a particular good experience with Prestige, my recent experience with Matt from the servicing department has been exceptional. He has gone above & beyond to help …… more than any other company I have dealt with. Due to ill health I am unable to communicate on the phone easily but Matt has used What’s App & responded immediately as though on a call & not left me waiting for hours as many do. His patience & diligence to sort the issues with my car were beyond my expectations. Matt I cannot thank you enough… you have no idea how much you have helped. Thank you
September 1, 2026
Unprompted review
Reply from Prestige Cars Kent
Matt will be thrilled to know his patient communication and exceptional dedication made such a positive difference! Thank you for sharing your feedback!
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