Prestigia.com Reviews 

⭐⭐ 2 out of 5 stars

I booked a hotel stay through this travel agent and somehow managed to be charged in EUR instead of SGD. Not exactly a small detail when there is a significant difference between the two currencies.

Mistakes happen — that I can accept. What I find harder to accept is apparently having to take on a part-time job to get someone else’s mistake corrected.

It took numerous emails and a considerable amount of my time to finally get the incorrect charge refunded. The money was eventually returned, which is why I am giving 2 stars rather than 1.

But apparently my time has no value. There was no compensation, no gesture of goodwill, and not even much recognition that I had spent all this time fixing a problem I didn't create.

So the overall experience was essentially:

They make the mistake → I discover it → I spend hours emailing → they eventually refund me → and apparently that's considered the end of the story.

If you're booking through a travel agent, you would reasonably expect them to get the basics right — including the currency — and if they don't, you would expect them to make resolving it as painless as possible.

Unfortunately, in this case, the refund was easier to get than the customer service.

2 stars. The money came back. My time didn't.

I recently made a booking through Prestigia and noticed what appears to be a discrepancy in the payment information when I contacted the hotel to ensure my booking and was told I still owe the hotel $378.

I have a screenshot of the booking information showing that $189.82 was supposed to be charged at the time of booking and $390.15 was to be paid at the hotel.
My invoice confirmed that a total of $570.05 has already been paid.
Despite all efforts to contact Prestigia via email and phone, I still cannot confirm whether the full amount has been paid and that there will be no additional payment required at the hotel upon check-in or during my stay.

These unexpected charges were not factored into my budget and are simply unaffordable for me at this time. It is unfair to be penalized with extra costs under these circumstances.

Prestigia’s customer service is disgusting and disgraceful. My trip is in 8 days and no response from Prestigia.

Easy and fast , great service

Very easy and fast. Good offer

Waiting on booking number
To make sure reservations is done

Prestigia has acknoweledged the need to provide refund. Dispite numerous e-mails stating that the refund is on its way I was never actually refunded! If you Google the company you will find lots of people advising you to stay away from them. I wish I had read them before.
By the way, I understand that they state in LinkedIn they are a london based company, and they have a giblartar registration but they are actually working from Marrocco!

I booked a stay at Golden Nugget Las Vegas. At checkout, Prestigia's website stated that I would pay $567 directly to them and $62 at the property, and that the total cost of the stay would be $630. The hotel informed me that they charge a $52/night resort fee directly payable to the property. Other sites like Expedia included that in the total cost shown at checkout, but Prestigia did not. I made the booking but had to pay an additional $363 to the hotel, for a total cost of $931. Prestigia customer support was terrible: they refused to issue a partial refund and implied that the $62 at property fee was actually a per-night fee (which is not the case since their checkout page showed the breakdown of $567 to them + $62 at the property = $630) and said that the total booking cost is actually $1069. I requested escalation to a supervisor and did not receive a reply for two weeks, so then I opened a dispute with my credit card company. Support seems to be based overseas.

DO NOT USE THIS SITE. TOTAL SCAM. GITCTO OUR HOTEL -NO RESERVATION. HOTELS ARE WARNING PEOPLE ABOUT SITES LIKE THIS

I did not hear of Prestigia before and wanted to use the service. Unfortunately I did not get to follow through with my plans and had to cancel but Prestigia was very professional and quick with getting my refund back to me. Thank you so much. I will most definitely be using your service in the future!!

When trying to locate my booking online the site does not recognize the booking number provided in the email I received.

I filled out the “can’t find my booking number” in order to get another confirmation email sent and no confirmation email comes through. I did this three separate times and received one email the first time, which was asking me to click the link to verify my email. Nothing about booking at all

Then, there’s talk about a voucher that should be attached to my confirmation email. There’s nothing attached to that email, so I don’t know if I need this voucher or what that is.

Would have given 5 stars if not for this frustrating issue

The price was great and the booking process was easy.

Very convenient and understandable thanks a lot

I was a bit upset when we did not receive the confirmation of our hotel stay, however, once you were informed of the problem you were extremely prompt in resolving the issue. I am really quite pleased.

Reservation canceled without my authorization

I booked and paid for a hotel reservation through Prestigia. They later requested additional verification and told me my reservation would remain unconfirmed until it was provided. However, nowhere in their emails did they tell me that my reservation would be canceled and refunded if I did not provide it.

They canceled and refunded my booking without my authorization, and I never agreed to cancel it. I’m extremely disappointed with how this was handled and with the lack of clear communication.
I also asked multiple times to speak with a manager or someone from upper management regarding the situation, but my requests were never answered or acknowledged.

Booked and paid for a room and the hotel said that they dont have a reservation. I called and get an endless loop of AI, current wait time is 3 minutes, we are sorry everyone is busy so leave a message. Emailed them they responded with the same documents I sent them. It was made on Saturday and it is going to be Thursday and still trying to figure it out. I now have to try to get this figured out and hopefully not lose my money.

Easy process, best price I found!

They totally messed up my reservation and made it with a hotel in a different state. Give them credit back because after contacting them and showing them their mess up, I was refunding my money.

I booked a hotel Palm mountain resort at ONE price and you charged my credit card a MUCH higher price.
Not very happy about that.
How can I rectify this difference in the website amount and what was actually charged
Please
Carl

This is the first time I have heard of Prestigia. I came upon it through my use of Trivago. The booking experience was quick, efficient, and very easy to use. Hopefully, my check-in will be flawless and I will consider Prestigia for my future bookings. I was very happy with the better-than-average pricing I received for a usually higher-priced hotel. Looking forward to my stay.