So far everything seems good but until I’m actually in my room, and it matches my request I’ll know if it’s good or not. My only other issue has been understanding who I was working with Trivago and e... See more
Company replied
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Review summary
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Reviews shaping this summary
Communications were in French and I’m clearly located in the US. I’ve never heard of your booking firm before and read some negative reviews about your company. I’m hoping this booking is legitimate a... See more
Company replied
you double booked me and it's reflecting in my credit statement. Please refund me as soon as possible. Edit: The team was much more responsive than I anticipated. I appreciate customer support... See more
Company replied
Making my hotel reservation was okay. My only concern is that while they sent me confirmation email about my hotel reservation, they didn’t send me receipt of my payment.
Company replied
Company details
Written by the company
Prestigia.com is a global online travel agency specializing in luxury hotel bookings. Established to provide travelers with an exclusive selection of premium accommodations, the platform offers a curated collection of high-end hotels, boutique resorts, and five-star properties in major destinations worldwide. With a user-friendly interface, Prestigia.com allows customers to search, compare, and book hotels effortlessly. The platform provides competitive pricing, exclusive deals, and personalized recommendations, making it a preferred choice for discerning travelers seeking comfort and elegance. It also offers a seamless booking experience with secure payment options, multilingual support, and dedicated customer service. Prestigia.com distinguishes itself by emphasizing quality over quantity, ensuring that every listed hotel meets high standards of service, location, and guest experience. Whether for leisure or business travel, the website caters to clients looking for unique stays, from beachfront resorts to urban retreats. Additionally, Prestigia.com collaborates with leading hotel brands and independent properties to provide special promotions and loyalty benefits. With a strong presence in major travel markets, the platform continues to expand its offerings, maintaining its reputation as a trusted partner for travelers seeking exceptional hospitality experiences worldwide.
Why Choose Prestigia.com for Your Next Stay?
Written by the company
- Exceptional Quality & Luxury
- Our travel experts carefully select only the finest hotels worldwide, ensuring an unforgettable and exceptional stay every time.
- Best Price Guarantee
- Enjoy exclusive promotions and the most competitive rates—luxury travel at the best price, all year round.
- Unmatched Selection
- Explore a curated collection of over 46,000 top-rated hotels in the world’s most fascinating destinations.
- 24/7 Personalized Support
- Wherever you are, our dedicated customer service team is available 7 days a week to assist you.
Our Best Price Guarantee
Luxury at the Best Price – Guaranteed!
We’re committed to offering the most competitive rates on our exclusive selection of luxury hotels. Book with confidence, knowing you’re getting the best value for your stay.
Contact info
5 Secretary's Lane, GX11 1AA, Gibraltar, Gibraltar
- FR +33 (0) 1 79 97 26 03 / UK+44 203 051 66 62/ ES +34 911 878 182/ IT +39 06 99 26 83 54/ USA +1 201 830 1902
- reservations@prestigia.com
- www.prestigia.com
3.5
Average
13K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The hotel price i got from their site…
The hotel price i got from their site was good and no problems
July 4, 2025
Was booking on Travelocity and somehow…
Was booking on Travelocity and somehow when I finished the booking it ended up being on Prestigia which I've never heard of before and so had to cancel my card. What a royal pain. So hard to get tickets or book anything because the scams are so bad.
April 18, 2026
Unprompted review
Reply from Prestigia.com
Dear Customer,
Thanks for taking the time to leave a review. We understand your frustration about being redirected to our site during your booking process.
Please note that Travelocity is an online travel agency and not a price comparator to redirect you to our website. An online travel agency can't direct you to another travel agency. Therefore, we believe that you were on one of our partner price comparators that directed you to our website.
Nonetheless, we recognize why you'd be concerned about landing on an unfamiliar site – it's a valid worry given the number of scams out there. However, we can confirm that Prestigia is a legitimate booking platform, and our website name should have been clearly displayed during your booking process.
We'd like to help clarify what happened, but unfortunately we weren't able to locate your booking in our system. Could you reach out to our support team with your booking reference or any details you remember about the dates and hotel? That way we can trace back the exact path you took and provide you with a full explanation.
Thanks for giving us the opportunity to address your concerns.
Best Regards,
The Prestigia Team.
Terrible experience
Terrible experience. Arrived in Malta with my booking confirmation to be told that the hotel had not received payment. I spend 2 hours of my holiday phoning, arguing back and forth . Was eventually assured had been paid. Novotel tell me the company are lying. I now paid twice and am now in talks with my credit card company . Totally ruined my 40th birthday stay
April 21, 2026
Unprompted review
Reply from Prestigia.com
Dear Leah,
Thank you for your review.
We have received your review regarding the duplicated payment at the hotel, but unfortunately, we have never received this issue via email as when we advised you that the payment issue was resolved, you've never replied back.
As a solution, our team will reach out to you for the hotel's invoice for the second payment and we will be opening an investigation and resolve the issue to your satisfaction.
Best regards,
The Prestigia Team.
Excellent!!!
April 21, 2026
Unprompted review
Did not disclose full price of booking
Did not disclose full price of booking! I had to pay double the price I have already paid to them directly to the hotel.
I would not recommend them.
July 6, 2025
Unprompted review
Reply from Prestigia.com
Dear Amber,
Thank you for your review.
Please note that we could not locate your reservation using the information provided in the review.
Please update your review with your booking ID or contact us directly at reservations@prestigia.com.
Best regards,
The Prestigia Team
I paid for high tier hotel room and you…
I paid for high tier hotel room and you downgraded me. I was not able to talk to live rep but your AI chatbot still claimed I had high tier reservation while hotel confirmed you downgraded me to basic
April 13, 2026
Reply from Prestigia.com
Dear Stan,
Thank you for your review.
We sincerely apologize for the situation you experienced. The issue was due to an availability problem at the hotel - they were unable to confirm the room type you originally selected. As a result, we offered you an alternative room type in the same hotel as a resolution.
We have sent you a detailed email regarding this matter with all the information about the new room assignment. In that email, we requested your approval and also advised that we can process a full refund if you are not satisfied with the alternative room type offered.
Best regards,
The Prestigia Team
Booked along with my friend
Booked along with my friend
Money was all paid just 24 hours before the travel date they emailed us that we are cancelling your booking as there is no space in the hotel.
Had to make an emergency booking from another website.
They are not reliable and we are still waiting on our money refund which has not happened.
They are not reliable and don’t trust them.
It’s a red flag 🚩 I don’t think so they should be allowed to operate in the UK or anywhere else .
A legal proceeding has been initiated with the regulator to pursue the matter.
April 15, 2026
Unprompted review
Reply from Prestigia.com
Dear Waqas,
Thank you for your review.
To further explain the situation, your booking was originally confirmed at the property. However, the hotel later advised us that they could not honor it due to availability issues on their end. Our team instantly reached out to you to advise you about the situation.
We have also tried to secure alternative solutions, but since the check-in was very close, all the alternatives were either fully booked or not up to the standard of the original reservation.
Lastly, we confirm that your reservation is fully refunded and should be reflected on your bank account shortly, if not already refunded.
Best regards,
The Prestigia Team.
quick and easy to use
April 21, 2026
Unprompted review
Ease of usage and rates
April 20, 2026
Unprompted review
Charged me twice for one bookings
Charged me twice for one bookings. I authorized 207 and they charged me 247 x2.
I just called the hotel and they have no record of my booking. The phone number is answered by an AI bot who just tells you you can’t get a refund. Scammers
April 18, 2026
Unprompted review
Reply from Prestigia.com
Dear Jana,
Thank you for your review.
Please note that our team has been in communication with you since the start of your request regarding the duplicated booking.
Additionally, you made the first booking and received an automatic confirmation voucher. Then again, you made a second booking and received a separate automatic confirmation for it. Both under a non-refundable term.
Lastly, we confirm that your bookings are active and confirmed. Please contact our team at reservations@prestigia.com and they will share with you the hotel confirmation number.
Best Regards,
The Prestigia Team.
I inadvertently clicked on the wrong…
I inadvertently clicked on the wrong date.
Prestigia said they would contact the hotel to alert them of the error and make the switch
So far I have not heard from them. If this isn't fixed, I am out $256.
April 18, 2026
Reply from Prestigia.com
Dear Stephen,
Thank you for your review.
Please note that we understand the situation. However, you have selected the cheapest rate with a non-modifiable and non-refundable cancellation policy.
As a gesture of goodwill, we have contacted the hotel to change the dates and explained that it was due to an error, but the hotel refused to modify the dates and kept the original reservation as it is.
Best regards,
The Prestigia Team.
Sharp practice
In mid March 2026 I booked Hotel Mercier in Amsterdam through Presitigia.com. On 22 March Presitigia.com took the entire amount of the booking from my credit card. On 11 April (a week before my trip) they emailed me to say they could not secure the room and offered me an equivalent room in an alternative hotel for the same money. The hotel was not equivalent (far from it) and no reason for the issue was given.
From what I have read on Prestigia.com it appears this is a standard 'bait and switch' practice they are running.
They have now returned my money, but I will steer clear in future.
Despite Presitigia.com's actions I managed to book a room in Hotel Mercier which was superb.
March 22, 2026
Unprompted review
Reply from Prestigia.com
Dear Michael,
Thank you for your review.
To further explain the situation, your booking was originally confirmed at the property. However, the hotel later advised us that they could not honor it due to availability issues on their end. Our team instantly reached out to you to advise you about the situation.
We have also tried to secure alternative solutions, which were denied from your end.
Best regards,
The Prestigia Team.
Made hotel booking last week and paid
Made hotel booking last week and paid. Recieved confirmation email from prestigia, rang hotel and they have no record of booking.
Tried calling london office phone number, not connecting.
Have emailed but can only feel I am being emailed back by an AI agent
Currently waiting for more information...
Keep getting emails to review the service but no one is actually answering my query
April 17, 2026
Unprompted review
Reply from Prestigia.com
Dear Customer,
Thank you for your review.
Please note that unfortunately, we were not able to locate any reservation with the information provided.
Please update your review with your booking ID for further investigation and assistance.
Additionally, we can assure you that if you have reached out to our customer service team, they are already working on getting your hotel confirmation number from the hotel to share it with you. If not already shared with you.
Best Regards,
The Prestigia Team.
No transparency on cancellation policies and hard to reach
Prestigia does not provide transparency about cancellation policies and sends confirmations/contracts that do not include the conditions of sale. You have to reach out to the call center which takes up to 72 hours to respond. Additionally, the phone numbers they list in their communications do not work ("not in service") - I tried the numbers in Germany, France, and the UK at 9:08AM CET and got the same error message everywhere (and I have a copy of my phone records to prove it).
April 5, 2026
Reply from Prestigia.com
Dear Erwin,
Thank you for your review.
Please note that our phones are fully operational; just make sure to call during our operational hours.
Additionally, the cancellation policy is clearly stated on your booking confirmation and in your member area.
Lastly, you can always cancel your booking via the confirmation voucher you have received.
Best regards,
The Prestigia Team.
Reply from Prestigia.com
Dear customer,
Thank you for your review.
Please note that all information is disclosed on our website during the booking process.
Best regards,
The Prestigia Team.
I am not sure this is a true site or…
I am not sure this is a true site or Fake site that left me feeling uneasy
April 17, 2026
Unprompted review
Reply from Prestigia.com
Dear Joe,
After verification, we can see that you have already canceled your reservation.
You can rest assured that we are a valid company with more than 40 000 hotel partners assisting our customers with hotel reservations all over the world.
We wish to see you as one of our customers again in the future.
Best regards,
The Prestigia Team.
It was an easy process and the pricing…
It was an easy process and the pricing was excellent. I would recommend using Prestigia!
April 18, 2026
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