Pretto Reviews 15,350

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and clear communication, often highlighting their ability to explain complex processes in detail. Many people appreciated the quick response times and the overall smooth, stress-free service, especially those navigating the process as non-French speakers. The user-friendly interface also contributed to a positive and efficient experience for consumers. Reviewers frequently mentioned that the staff went above and beyond, providing excellent support and guidance throughout the entire journey. The ability of the team to communicate effectively in English was particularly valued by many international clients, making the process much easier and less daunting.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the staff for being helpful,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the professionalism and... See more

Response time

Consumers consistently find the response time to be positive. Many reviewers highlight the quick and... See more

Customer service

Customers consistently report highly positive experiences with customer service. Reviewers frequently praise... See more

User experience

Reviewers mention positive feedback about user experience, highlighting it as smooth, efficient, and... See more

Based on these reviews

Rated 5 out of 5 stars

We could not have executed our French dream home purchase without Charlotte. Her ability to handle the special restrictions of American clients was paramount to our journey. Charlotte's native l... See more

Rated 5 out of 5 stars

I'm writing my review in English for any anglophones looking for help navigating the french mortgage process. We worked with Alban who had an expert mastery not only of the English language but also o... See more

Rated 5 out of 5 stars

We had a really great experience with Laurent who helped us throughout the journey . Specially as non native French speaker we absolutely needed help multiple times and Laurent was so kind to provide... See more

Rated 5 out of 5 stars

A smooth project with Henri. It's been a very smooth and effective project with Henri. Communication is always fluid, and he does not hesitate to answer all my questions, especially because he... See more

Rated 5 out of 5 stars

Charlotte is fantastic! As first-time, international buyers, we weren't entirely sure what to expect, but she was there for us every step of the way, helping us navigate unfamiliar territory and answe... See more

Rated 5 out of 5 stars

We worked with Mehdi, and he was incredibly helpful from start to finish. He was clear in his communication through the process, his sage advice and suggestions were useful and based on what works,... See more

Rated 5 out of 5 stars

My broker, Medhi Senhaji-Rhazi, is fantastic. It's been a really easy process because he's been proactive with everything and communicates clearly where we're at. Also, as an anglophone, it's been hel... See more

Rated 5 out of 5 stars

Mehdi has been a great help throughout the whole process of obtaining and signing our loan offer. He made the process clear and efficient, which we valued a lot as non-French speakers. We really recom... See more

Rated 5 out of 5 stars

We are really happy with the service from Pretto. Alban de Villèle guided us to buy our first house, although I do not speak French. He informed us, in English, of all the steps to be prepared, and he... See more

Rated 5 out of 5 stars

Pretto was great from beginning to end. I was buying a property in France, living in the UK, which can be difficult. Mehdi consulted me and explained every step of the process. He was supportive and r... See more

Rated 5 out of 5 stars

The entire process with Pretto was incredibly smooth—from the very first meeting all the way to the final steps, everything was just perfect. A special thank you goes to Cyril Palvadeau, who was al... See more

Rated 5 out of 5 stars

Working with Mehdi was an excellent experience from start to finish. He guided us through the complexities of the French mortgage system with clarity and patience, making the whole process far less st... See more

Rated 5 out of 5 stars

I sincerely thank Pretto, especially Mr. Letaief, for securing an incredible deal on my real-estate investment. He guided me in obtaining 100% financing over 25 years and sourced willing banks. This... See more

Rated 5 out of 5 stars

We came across Pretto while searching for a French, English-speaking broker who could make the process smoother—not more complicated—when it came to communication. Thomas from Pretto exceeded our... See more

Rated 5 out of 5 stars

Great service from start to finish. Clear explanations, fast responses, and very helpful throughout the whole process. Made everything simple and stress-free. Highly recommend.

Rated 5 out of 5 stars

We highly recommend Pretto, and especially our broker, Thomas Miralles. Thomas patiently guided us through the process of securing a non-resident loan from an international bank. He was exceptionall... See more

Rated 5 out of 5 stars

Our agent Cyril explained every step, and provided companion throughout the process. It was really helpful that he can speak good English.

Rated 5 out of 5 stars

Laurent Montabord was super helpful and it was a great help that he is bilingual and due to my extremely basic French we could talk in English. I really liked responsiveness and patience - we ha... See more

Rated 5 out of 5 stars

Alban was very responsive, patient, and helpful. A good experience for us as novices in this field. He also speaks English, which was a plus!

Rated 5 out of 5 stars

Laurent was super helpful in guiding me through every step of the process and explaining the details clearly. This was especially helpful as a non-French speaker new to the French system. He helped ov... See more

Rated 5 out of 5 stars

Pretto made the mortgage process incredibly smooth, and Dennis Koulentianos went above and beyond to secure me a better loan offer from a French bank. As a foreigner who doesn’t speak French, his supp... See more

Rated 5 out of 5 stars

Great experience, highly recommend! Collaboration was easy, the platform is modern and facilitates document exchange. Big shout out to Mathieu who was always super responsive, had great advise and got... See more

Rated 5 out of 5 stars

Mehdi was exceptionally professional and consistently available around the clock. I personally didn’t have to spend any time comparing mortgage or insurance offers—Mehdi took care of everything. He... See more

Rated 5 out of 5 stars

Louise Sebag was amazing throughout the entire process of purchasing our home. Would definetly use this company again.

Rated 5 out of 5 stars

Henri’s service was excellent. Clear, well guided care which made the process stress free. Thank you again, I would highly recommend.

Rated 5 out of 5 stars

It was really great working with Guillaume. He was always available for my questions and doubts and helped me throughout.

Rated 5 out of 5 stars

It was a smooth experience, all the information in terms of process & next steps was well communicated, and the best offer was proposed in time. A near-perfect experience.

Rated 5 out of 5 stars

Louise has been great to work with - she helped us navigate a difficult process and really listened to our preferences and concerns. Would highly recommend working with her and Pretto on your next pro... See more

Rated 5 out of 5 stars

Great experience overall. Mathieu secured a very competitive rate for us and took the time to explain everything clearly in English, which made a big difference. The Pretto platform is also very easy... See more

Rated 5 out of 5 stars

Krystel was amazing all through the journey! Very flexible, available and resourceful. Even when there was a little bit of delay, she was very confident we can find a solution. And we got a very good... See more

Rated 5 out of 5 stars

Our experience with Thomas was very smooth, efficient and friendly. He was professional and quick to respond to our questions even during his vacation time. Thank you once again!

Rated 5 out of 5 stars

Le courtier Thomas accompagne de A-Z le chemin de la mise en place de credit, assurance. Très efficace!

Rated 5 out of 5 stars

Laurent helped us in every step of the process. We are very happy for the service received!

Rated 5 out of 5 stars

I can only say thank you! We could do the whole process in English that is a big help for us and it was smooth:)

Rated 5 out of 5 stars

Cyril was very responsive and assuring to work with. He ensured we had enough context on every step and helped us secure a good offer.

Rated 5 out of 5 stars

Un grand merci a Anthony D pour son accompagnement, son adaptabilité et sa disponibilité tout au long du processus!

Rated 5 out of 5 stars

Our advisor, Laurent was always available and explained everything to us so clearly. He made time to ensure that we clearly understood each step and was a wonderful intermédiaire to speak to banks, no... See more

Rated 5 out of 5 stars

Every step with Pretto has been incredible. Madame Sebag accompanied through the whole process with great professionalism. As foreigners with little French knowledge, we got the best help with... See more

Rated 5 out of 5 stars

I started planning to buy a property in November 2025, and after three months I received my loan offer from the bank. Henri from Pretto helped me a lot throughout the entire process — I honestly c... See more

Rated 5 out of 5 stars

Cyril did an excellent job as our broker, guiding us clearly through every step of the process and ensuring everything was delivered on time. As English speakers, we especially appreciated his respons... See more

Rated 5 out of 5 stars

We used the services of Pretto for our first home purchase (primary residence), and our experience was excellent. We worked with Louise, who was extremely professional, helpful, and attentive to eve... See more

Rated 5 out of 5 stars

I had a complex income scenario across multiple countries. Charlotte Jehenne did a fantastic job presenting the file and attracting banks that may not normally take a look at a more complex file like... See more


Company details

  1. Finance Broker
  2. Mortgage Broker
  3. Property Investment

Written by the company

Comparez en ligne en 5 minutes les meilleurs taux immobilier que les banques offriront pour votre dossier. Décrochez votre prêt immobilier avec un courtier expert Pretto !

Pretto s'engage

Written by the company

Trouver le meilleur prêt immobilier n'a jamais été aussi simple
Mettez les banques en concurrence, sans vous déplacer. Profitez de l'accompagnement d'un expert du crédit immobilier, et concentrez-vous sur l'essentiel.
Rapide, transparent, impartial
Un comparateur des banques accessibles 24h/24, 7j/7 et des conseillers réactifs et transparents sur leur négociation avec les banques.
Un service sans engagement
Vous ne payez Pretto qu'à la signature de votre prêt.

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4.9

Excellent

TrustScore 5 out of 5

15K reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Immensely helpful

I don't speak french and having someone that spoke english to help me through an already highstakes and stressful procedure was invaluable. Thanks to our broker we managed to put down an offer on the house we wanted before the other people interested and got it. Without her we would have certainly been late as it would have taken us double the time just to get an appointment with a bank to get the documents needed.
She was always patient and quick to respond to our emails and questions.
We also encountered various problems and having her on our side, knowing we could trust her, was priceless

February 26, 2025
Rated 5 out of 5 stars

Friendly and helpful

The broker spoke english, which was incredibly helpful as my wife doesn't speak french. We needed help navigating moving to a new country and our broker was patient and worked hard to help us. Without them we wouldn't have been able to buy our house.

February 26, 2025
Rated 1 out of 5 stars

An unexpected disappointment

Despite the positive reviews it seemed our agent was unprepared for the interview which lasted five minutes. I find it hard to understand how Pretto is a resource for expats when we were told there was zero chance of approval because we are only on a VLS-TS visa. I took the time to carefully assemble the dossier, the web site advised we were fundable, and our immigration status was fully disclosed. I understand it is a tough market for expats but the finances were there, it just felt like we were not worth any effort whatsoever.

February 14, 2025
Unprompted review
Pretto logo

Reply from Pretto

17/02
Hello,

We are sorry that our exchange disappointed you.

It turns out that your visa is temporary. Therefore, French banks have no visibility on the sustainability of your situation.
This is why we are unable to support you, as we have explained.

In the simulation, you indicated that you had a long-term residence permit, which is why you appeared eligible for financing.
We are sorry if this may have given you false hope.

As your broker explained, your income alone will not be enough to reassure the banks for this type of project. For such a project, banks seek reassurance not about your standard of living but rather about the likelihood that you will remain in France.

We regret that we cannot assist you with your project.

Best regards,


Pretto team

Rated 5 out of 5 stars

Approved for loan in Bordeaux!

I just received approval of loan and my experience with Mehdi has been professional and human. Unlike dealing with classic French lenders that often have zero solutions and make every step difficult in a transactional exchange. His expertise in mortgages for a non-resident and mastery of the English language were a key point to doing business with Pretto. Thank you!

December 19, 2024
Rated 5 out of 5 stars

A big thank you to Arthur OLIVIER!

We are truly grateful to Arthur OLIVIER for his professionalism, dedication, and empathy in helping us secure an offer with superb terms.

As I don’t speak French, Arthur went above and beyond by patiently explaining France’s mortgage policies and comparing loan conditions from different banks in excellent English. His clear communication and unwavering support made the entire process so much smoother for us.

Thank you so much, Arthur! We highly recommend his services!

December 13, 2024
Rated 5 out of 5 stars

When I was searching for a courtier I…

When I was searching for a courtier I found Pretto on the internet. This service has proven to be very practical and effective and in a pleasant way also personal. Because during the settlement you are always in contact with the same person. This person was easy to reach by email and even by phone in case you had any questions. Furthermore, the initiative came mainly from the Pretto advisor, so you didn't have to follow up to stay informed about the progress of the project. It was a very pleasant experience for me.

December 3, 2024
Rated 5 out of 5 stars

Amazing support from Pretto's team

Amazing support from Pretto's team, particularly Quentin who has been helpful every step of the way! People say the process is stressful, and I felt NO stress whatsoever working with Quentin. He showed me an offer that was above and beyond expectations, he explained all of the steps, he was strategic in his thinking and collaboration with various banks, and he brought lots of fun and humour to all of our meetings (and spoke immaculate English to ensure I understood all of the nuances of the process)! I'm extremely happy, thank you Pretto!

October 30, 2024
Rated 5 out of 5 stars

Outstanding Service from My Pretto Advisor

I had an exceptional experience with my Pretto advisor. They made the complex process of securing a mortgage feel effortless. From providing clear guidance to giving detailed explanations, they offered tailored recommendations that perfectly matched my financial needs.

What truly stood out was my advisor’s attention to detail and dedication. They were always available to answer my questions, no matter how small, and ensured I felt confident every step of the way. The entire process was transparent, efficient, and stress-free, thanks to their expertise and personalized approach.

I highly recommend Pretto, especially for their excellent advisors who offer top-notch, personalized support!

October 16, 2024
Rated 5 out of 5 stars

Mahrez is an incredible consultant with a great result!

Mahrez was an incredible, knowledgeable consultant with great emotional intelligence! He was thorough, deliberate, and client-oriented.

We had a more complicated case, given that I was trying to buy a house in France, working in Switzerland for 2 years and having property in Germany. He did the complicated math and was convinced that we would get a loan and reassured me the entire way... despite a couple of setbacks.

He could have walked away due to our more complicated case, but he was determined because he knew we were more than qualified.

In the end, with his determination and focus and his knowledge of the market, our worth and his network, we ended up with a great loan and...

in record time - 1,5 months from engagement to loan offer versus 3 to 4 months.

Mahrez, merci beaucoup pour tous!

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience and support !

Cyril accompanied me through all the process when it comes to buying my apartment, he was always reactive and supportive at every step of the journey. His clear and fast communication played a key role on my first apartment purchase. Definitely recommended and hope to be in contact soon again for a new project!
Thank you,
Jose

July 16, 2024
Rated 5 out of 5 stars

I highly recommend Mehdi to anyone looking for a mortgage broker

Mehdi was incredibly helpful throughout the entire mortgage process. He was always available to answer my questions and explain things in a way that I could understand. He was really good at explaining banking concepts that you’re not familiar with. The process was very seamless and fast and the online platform was very intuitive.
I would highly recommend him to anyone looking for a mortgage broker.

June 27, 2024

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