Prettycarelife Reviews 26

this has gotta be the stupidest robot i have EVER seen. we have one and it doesn't even do its job it gets out for not even 10 minutes and it gets itself stuck in the most dumbest places ever WHERE IT SHOULDNT GET STUCK BY THE WAY. you all should just discontinue your shit. be better for everyone. BUY A REAL ROOMBA STOP BUYING CHEAPLY MADE SHIT.

It stop working after 4 months the lights and roller will not work tried to contact prettycare canoot get web sight to work purchased through walmart bad item

I give the vacuum 5 star rating for its lightweight using in a small apartment. Easy to use. Easy to store. Good for one pet apartment. Quiet . Easy to clean after each use. Charmaine Miller

Light weight, efficient and does a good job. Very happy with vacuum! Best I've owned. So easy on stairs and very good at pet hair. Would highly recommend!!!

I had an M2 vacuum cleaner which stopped working. The response to my complaint was swift. Instead of sending parts for me to repair the unit, PrettyCare sent me an upgraded W200. My compliments to the support staff. I would certainly recommend purchasing their products.

I purchased a PrettyCare vacuum from Walmart. It included a one year warrantee. Neither Walmart or PrettyCare will honor the warrantee. The vacuum stopped working after the first two minutes of use. Don’t buy from Walmart. They are committing fraud through false advertising by not honoring an advertised warrantee. The Federal Trade Commission will accept and investigate a fraud complaint.

When things fail, looking for support from this company seems to be a total waste of time. They have you send e-mail but you get no response!
I was given one as a gift because the first owner could not get help. That is what I also find. There are many complaints when folks get and error message of E8 but can't find what that means as there is nobody to ask!

Stopped working about 4 months after I got it. Emailed customer service and they said without an Amazon order number they couldn't help with the problem. Didn't buy it off of Amazon so of course no order number. And apparently the model number would not do. They then wanted me to buy a more expensive vacuum and they would refund me. When asked why they couldn't just send me a new vacuum.. they said because it was unavailable on Amazon to them. It takes them days/weeks to respond to any message. Do not buy from this company. Horrible.

We purchased this light weight cordless W200 model vacuum manufactured by Pretty Care and we love with no cons on our list. The floor attachment swivel around corners with a strong wheel bush and plenty of suction even small balls of sock fluff from our carpets. The second speed is also for the tough balls of fluff. My wife has a little arthritis in her hands now but it doesn't bother her to use it.
Jamie in Burlington, Ontario, Canada

I really like it at first, but then, after a year and half it was acting up and I realized I had to take it apart to clean it etc...what a nightmare! Couldn't put it back together! Had my handyman, a maintenance guy... finally got it back together BUT NOW IT'S TOTALLY DEAD, even though it's 100% charged. PIECE OF CRAP!

I bought a cordless vacuum cleaner from you in 2023. I then experienced that it was not as desired and was forgotten in the store until now. When I took it out again, I understood why it had been forgotten. Unbelievably miserable! The battery doesn't even last 10 minutes and the suction ability is absolutely miserable. It doesn't pick up a single grain of sand...

Amazing after care service (Ana). So much more than I was expecting. The vacuum cleaner is pretty good too.

I purchased a Prettycarelife cordless vacuum cleaner (19 Nov 2023) with '5 year warranty' (W300) and after nine months (Aug 2024) it developed faults with a stuck on/off switch and also unable to recharge battery. Several email enquiries to the seller 'thetechpro' were ignored. Also the email/website uk@prettycarelife were totally unresponsive too. Do not buy this product as Prettycarelife do not accept liability. Also very disappointed with the totally negative 'thetechpro' online eBay store.

Bought a W100 in 2022 and battery will not charge. Can't reach the email on the warranty card. No one will answer so it looks like I got took!

Bought a W200 last January and just took it out of the package and the battery won’t charge. Online troubleshooting is useless and two of there contact numbers are not valid. Nothing I’ve tried works and will never but one of there products again and from what I see on the reviews many people have had similar problems. I am going to ask Amazon why they continue to sell their products.

Got a handheld vacuum from PrettyCare on Amazon after looking at comparisons and reviews there. The vac just stopped turning on after a few months of use so I went to the company website to inquire. It quickly became obvious to me that the reviews on that site are almost all completely fake. When I asked how to fix or exchange my vaccum, the company wanted me to purchase a new vacuum from Amazon for which they insisted they would refund me the cost after purchase. "Shockingly" the original model I purchased is no longer available on Amazon and cannot be reviewed by customers there. I've seen my same story posted by other customers on this forum. It's hard to find scammers that get past Amazon's security checks nowadays, but alas they still exist. I hope you read this and stay away.

I have the 1299 dollar r1 max robot, and it worked great, for the first 3 months. Water started coming out of the back of the base station and I contacted the company to no help, stating they only service people that order products off Amazon. I asked if I could buy the piece that was broken and was told no. The whole company should be shut down. Terrible customer service, and terrible products.

Bought this prettycare v3 from an well known worldwide dealer. Amen.
When asking about guarantee/warranty/technical support ?
as I had bought this in Australia (and they don't seem to be listed in Australia).
The USA address we contacted basically said as you didn't buy this in our shop, we can't help you. NEVER AGAIN!

Ironically this vacuum does not suck. Hence the poor review. It broke quickly. Solution pay twice as much for the next level vacuum. Then they will refund us for the one we paid for. This company clearly isn’t making a quality product and the customer solution is unacceptable. Just one consumers opinion. Seems to be some issues with this company according to most of the other reviews.

WORST PIECE OF CRAP EVER