My Pretty Strap Reviews 

I purchased a strap and face when it arrived the face didn’t fit so I re ordered the correct size and have been trying to send back for over a week! I’ve emailed a number of times and sent messages via instagram but no one has bothered coming back to me! £18 is a lot of money for a thin bit of metal anyway and now I have one that doesn’t fit and I can’t return as have no instructions! Extremely poor customer service

I just got my first Apple Watch and was excited to get a nice selection of cases and bands. I found pretty straps and fell in love with their products. In fact I purchased several hundred dollars worth in my initial order. Everything was gorgeous! Quality of the bands is great; quality of the cases is about the same as those you can get elsewhere for about half the price. Overall, I’m very pleased and will watch for new styles to come out. My only concern about purchasing from this company in the future is very poor customer service. I accidentally ordered two items in the wrong size and it took weeks to get responses from the company after they received my items for an exchange/credit. P.S. You can find some of their bands at other online businesses for the same price.

I have requested the payment of my commission multiple times, but they only offer empty promises; now, they have stopped responding to my messages altogether.
This is a fraudulent company, and I intend to go to their headquarters to collect the commission I worked so hard to earn.

So online I REALLY liked the looks of the Bijou and the Holy Chic, however… after getting them they are not quite as great in person. The hardest part is the links. We took out as many links as it would allow and it is still a little big on my wrist. The leather on the other one is very stiff so I hope it loosens up a bit. The buckle tongue is kinda too long so it makes it hard to get on and off. So overall not horrible but not worth it to me to order more

I have ordered two watch bands. One was broken and the other is way too big. This company requested I returned the big strap and keep the broken one. I paid extra so the bands are returned faster than usual. It’s been 2 months and I have not heard anything from this company. My UPS tracking shows that it has been delivered on August 21st. I could go on and on with all the complaints. The customer support is a bot that keeps sending emails that are nonsense. They make you go through a ring of fire to return broken and unusable items, but the. Move the slowest to resolve the issue. Please give me my money back.

Returned watch cover that did not match color of band. Went through all the hoops for return. Got confirmation from tracking that the cover was received by My Pretty Strap September 29. Since then, the company has gone dark. So, my experience is similar to that of the other one star reviewers. Update, finally got refund after a little more delay, so have given one more star. No refund on shipping either way.

Bad customer service and order was to receive a free Diva strap, cheap product I don’t know why I’m even giving 2stars, I guess with the hope of company making things right.

I bought a Double Glam iwatch over which meant it had two layers of bling around the outside. It looks beautiful and fits on and off easily but several of the diamonities have caught on scarves and nylon shawls pulling not only the threads ( which is super annoying especially when some of them were expensive and have been a bit spoiled) but pulling out the diamonties- I am missing 5 now- Would not repurchase

Ordering and shipping went smoothly, my disappointment came with the watch strap Jasmine. There are no sizing options, so you end up with a double thickness strap because it has to overlap to close. It is a magnetic closure which isn’t a problem but when you try to loosening the strap the chain links don’t slide backwards through the loop fold. Takes a lot of finicky wiggle work to loosen the strap, almost impossible with one hand. Wish I could show a video, it would be much easier to show you. Don’t recommend purchasing this band.
I am very happy with the Ariel strap, easily adjusted and stylish.

Horrible, horrible customer service. You are lucky if you get a response after a month. Returning is almost impossible. I just wasted over $100 for items I won’t even wear. Stay away - there are other companies out there that are more reliable. I regret this purchase and will advise others not to make the same mistake - stay away.

Great watchband that hold up very well and I love the sparkle

HORRIBLE CUSTOMER SERVICE! I ordered an Apple Watch band from them and it was defective. One side of the clasp would not open. I contacted them via email since they have no phone number listed. They asked for a video of the problem. I sent the video and two days later they had not responded. I contract them and they finally responded that they would send a replacement. It has now been over a week and the replacement has not arrived. I have sent them an email every single day and have gotten no response whatsoever! DO NOT TRUST THIS HORRIBLE SCAM COMPANY!!

Horrid experience.

Cancelled my order well within the window. Shipped anyway, despite me doing everything in my power to cancel.

Kept getting the notifications- it’s almost here! I told them it shipped despite the valid cancellation before it even left the warehouse. They said I had to just wait for it.

I’m at work when it’s delivered, so can’t refuse it.

I get it in, keep it in its packaging. I request a return label.

Nothing for a long time.

“You have to open it up and show us” they say. Fine. I do it.

Crickets, again.

Now they’re offering me a pitiful 25% refund. I respond that’s not efficient. Expecting more crickets for a week.

This entire order has been a complete disaster. I’m disputing it with my bank and everything.

Oh- side note- when I was forced to photograph the items outside of the mailer (but still inside the packaging), it’s cheap plastic. Absolutely NOT worth the price tag. Whatever.

Complete swindlers. IF YOU’RE LOOKING FOR HIGH-END APPLE WATCH BANDS AND PROTECTORS, DO NOT BUY THIS. It is BARELY even Temu quality. Get this out of my face please “Pretty Straps”. Should be called Cheap Straps.

Customer service ➡️ Horrible, especially Aeron
Order ➡️ A nightmare
Quality ➡️ Looks very poor

Very unresponsive! They sent me wrong sizes and I contacted them yet the issue was never resolved! $132 wasted!!!! Am left with useless straps that I cannot even use. Please don’t patronize them for your own sanity…

I paid £18 for a watch cover plus £4 delivery. It was just not worth the money,
Too difficult and too expensive to return from the UK to the USA .
Even though it was sent from the UK

⭐ 1-Star Review — Beautiful Strap, Extremely Frustrating Customer Service

I purchased the Honeycomb Black strap from My Pretty Strap, and initially I absolutely loved it. It’s beautiful, comfortable, and fits my wrist perfectly. Unfortunately, less than 80 days later, the small clasp piece I use to secure the strap stopped snapping closed. I’m now literally having to use tape to keep my watch on my wrist so it doesn’t fall off and get damaged.

Their website states that they offer a 1-year warranty, but when I contacted customer service, I was told about a 90-day warranty. There appears to be conflicting information, which has made an already frustrating situation even more confusing. I have a screenshot of the 1-year warranty from their website.

The most frustrating part is that I’m not even asking for an entire new strap. I only need the small clasp/link piece that is no longer functioning. I’ve explained this repeatedly and have sent the same picture approximately four times. After nearly 13 emails back and forth, they still seem to misunderstand what I’m asking for.

They offered to send me a complete replacement strap, which I would be fine with IF it includes the specific small piece I need. That’s literally all I’m trying to confirm. Instead, I followed up today asking for an update and received an email saying they hadn’t heard from me and were going to close my case as resolved.

How can this be considered resolved when I still cannot properly secure my watch?

I even took the piece to someone to see if it could simply be adjusted or tightened. I was told that trying to pinch it closed could actually break it, so that wasn't a solution either.

The strap itself is beautiful, but a watch strap is supposed to stay securely closed. I shouldn’t have to worry about my watch falling off because a small clasp piece stopped functioning after less than 80 days.

At this point, I’m extremely frustrated. I would even purchase the small replacement piece myself, but I don’t feel I should have to pay $20 for a part that should still be functioning under the warranty they advertise.

Beautiful product, but unfortunately the customer service experience has been awful. One star from me—not because I dislike the strap, but because getting a simple replacement part has turned into an unnecessarily complicated process.

Absolutely in love with my new strap and cover. Elevated look as promised. Beyond thrilled. Quality, selections, designs and quick shipping receive 10+ review.

Horrible company to deal with
Cheaply made straps and difficult to size
Don’t throw out your money on their products

Horrible return policy with my pretty straps just wanted an exchange! Never buy from this company

I’ve ordered from Pretty Strap in the past and really like their products. However, on a recent order I never received the items even though the carrier showed they were delivered. I reached out to Pretty Strap Strap and this was their response:

“In these cases, you'll have to reach out to the courier to file a claim or a proof of non-receipt since there was no insurance purchased for your order.

Once you have that proof, please let us know and we'll see what we can do.

-- Best regards, Sarah My Pretty Strap | Customer Support Specialist”

Customer service is lacking here, I feel they should at least assist on notifying the shipper and helping to coordinate a claim, but why wouldn’t the company insure their own products? There isn’t an option on my end to insure, another disappointment in their client services.