Pretty You London Reviews 20

Shopped previously via JL and direct and everything good however had a bad experience with their own ebay shop recently. Didn't send item for 2-3 weeks after Xmas, no communication about delays or OOO notice. Sent several messages and totally ignored each time. Bizarre they treat their ebay customers who are most likely also their direct customers, like this.

Joke company. Items are the worst quality for a very expensive price. You can tell they are a joke when the item you bought full price is on a 60% sale the day after. Not even worth it while on sale.
Disgusting place, never buying here again and will make sure to let everyone else know what a poor company this is

I spent £90 on an item, shortly after it was discounted by 60%. The retailer refuses to refund the difference. The only option is to return the original and buy the discounted item. Disappointing.

comfy clothes and slippers great quality very flattering

Buying good quality nightwear for my partner and getting the sizing right first time.

I really appreciated the sizing info for models in the pictures and videos, also that the imagery was not particularly sexualised. Partner delighted at the material, design highlights and colours.

Added: forgot mention the re-usable eco packaging impressed me.

Speedy delivery in lovely sealed bag. Cozy slipper boot. I'm uk5 these are 5/6 little slack on me but ok.

Wery bad place to shop around
Bought item for my missis for Christmas it shows online as available payed for next day delivery and 6 days is been quite tracking shows "parcel on the way" but still nothing when I requested refund trough PayPal i received email after 10/20minuntes from them saying sorry yor item not available in stock!!!!!
Shocking service and company runs by Idiots!!!!!
Ruined my Christmas and waisted my time
PLEASE BE CAREFUL WITH THESE 🤡 🤡 🤡 🤡 🤡
Better do your shipping sowhere else
Andy
Bristol

The packaging and presentation gave a strong first impression of quality. Unfortunately, the product itself did not meet expectations. The king-size duvet cover is far too large for a standard king-size duvet, causing it not to stay in place. After the initial use, a tear appeared along the seam, indicating that the fabric is too delicate and not fit for its intended purpose. Overall, this was a disappointing purchase.

I love the pretty you London products. I have pyjamas, slippers and dressing gown. They are all amazing quality. The rewards programme is also great!

reviewing these because i bought a pair of burgundy bamboo pyjamas somewhere over a year ago and i just pulled them out to chuck in the bin. they feel soft at first but after a few washes they develop an uncomfortable texture and take an age to dry, hence why they’ve been at the back of my drawer for a year. you’re better off getting regular cotton pyjamas.

So, same as others delivery and returns is for single (low quality) item is shocking. They don’t have the cost of a shopfront to run and this is taking the mick. Disappointed and won’t use them again.

I had a whole batch of pyjamas of a certain style shrink in the wash. I followed the care instructions for washing and drying.

I use the same wash cycle for other pretty you pyjamas in the same range, just different styles - no problems in many months!

Pretty You have refused to engage in arranging replacements, because I bought the items 10 months ago. I explained that I have been pregnant since just after placing the order and thats why I only wore and washed them for the first time last week, since I’m now 5 weeks postpartum and can actually fit into them finally!

Customer Services refused to acknowledge this situation - pretty cold for a women’s clothing manufacturer! - and implied that it was strange that all 4 pairs had shrunk. I don’t see how it is strange at all. It is what happened, and its normal to wash 4 items in the same wash.

I have placed multiple orders here and also on Pretty You items via John Lewis, and have spent several hundreds of pounds in the past year. I am being treated as if my custom is worth nothing. If this issue is resolved I would shop here again - if I continue to be ignored by customer services, I won’t.

Please show some empathy and get back to me about this matter. Under Consumer Rights Act 2015 I still have rights to products of sufficient quality, which wash as described - even if 10 months have passed, and I have a very good reason for being unable to have worn and washed them until now. It is still less than a year which even if they had been used for 10 months, the items would still be expected to wash and wear without failure at this point.

I hope to hear back about this issue asap.

Excellent quality products at a good price. Good customer service.

Was really disappointed in the returns process - the company takes a £3.50 processing fee AND charges for postage. So to return a £30 item cost me £7. Not happy.

Never heard of this company until my husband brought me some pjs for xmas from John Lewis ! When I googled the company directly they had a sale so brought some more as for half the price the quality was defo worth it as they wash well . Really impressed with them

Delivery was a little slow but the packaging was nothing like I’ve seen before ! Gorgeous and what a lovely gift they would make

New go to shop for pjs before I look elsewhere ❤️

Delivery is 1st class , I'm beautiful zip up reusable bag. All products are very well made , perfect sizing. Long wearing very happy customer,

Have two waffle dressing gowns now from this firm . A navy & a grey one - love them . Really good size - X/XL - wraps around you !! Sleeves a bit long but not a problem - wash & dry well . Only problem I have is that they are a bit expensive, but when you find something you like 👍.