I had an amazing experience thanks to Princess C. Her customer service was truly outstanding from start to finish. She was incredibly attentive, friendly, and went above and beyond to make sure everyt... See more
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Review summary
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Reviews shaping this summary
I had a lovely person help my today there name was Arsenio I just want to say they helped me right away so quickly with my issues I definitely give Arsenio a very high star rating if I could 100 Ve... See more
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Excellent customer service from Prezzee. I had mistakenly purchased an Australian card for someone in New Zealand, and upon request, the refund was processed quickly and smoothly. Thank you for the pr... See more
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After having an issue with a gift card I purchased I msgd with prezzee & was referred to the customer care team where I spoke to a lady named joy,who quickly helped to resolve my issue & replacing the... See more
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Company details
Written by the company
Prezzee Digital Gift Cards makes buying, sending, storing and redeeming digital Gift Cards easier than ever before! Shop online today for the best present!
Contact info
9 Castlereagh Street, 2000, Sydney, Australia
- +61 1800 940 868
- help@prezzee.com.au
- prezzee.com.au
4.6
Excellent
6K reviews
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Good service
To start with it was a little frustrating but Jovy was excellent and resolved my issue quickly very happy with the service thanks Jovy.
April 20, 2026
Unprompted review
Reply from Prezzee AU
Hi Kenneth, thank you for your wonderful feedback! We're delighted to hear that Jovy was able to step in and resolve your issue quickly. Your kind words mean a lot, and we’ll be sure to share them with Jovy. We truly appreciate you taking the time to share your experience.
Couldn’t access my gift card
Couldn’t access my gift card.
Rita helped me reset my account.
Very grateful for the help.
Thank you Rita
April 20, 2026
Unprompted review
Reply from Prezzee AU
Hi Ellen,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Rita Baking the Prezzee consultant…
Rita Baking the Prezzee consultant helped me through out and proficiently, thank you so much Rita 👍🏿
April 20, 2026
Unprompted review
Reply from Prezzee AU
Hi Stephen,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Reply from Prezzee AU
Hi there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Always willing to help me if I get…
Always willing to help me if I get stuck showing me the right way and if I’ve done something wrong helping me put it right well done
April 17, 2026
Unprompted review
Reply from Prezzee AU
Hi there.,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Reply from Prezzee AU
Hi Helen,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Prezzee is very convenient to send gift…
Prezzee is very convenient to send gift cards to family & friends. Be aware that not all recipients have access & knowledge of digital transactions. It is easy for people who have a smart phone with Prezzee App. The Gift Card can be sent via email & opened via Prezzee Website. The reason for my contact with their customer service was because there were unopened Cards which I resolved with recipients.
April 7, 2026
Unprompted review
Reply from Prezzee AU
Hi Pamela,
Thank you for taking the time to share your experience with Prezzee.
We’re glad to hear that you find Prezzee a convenient way to send gift cards to family and friends.
We appreciate your feedback regarding accessibility and digital familiarity, as we understand that not all recipients may be equally comfortable with digital gift cards. As you mentioned, Prezzee gift cards can be accessed via the Prezzee app or through our website using the email delivery link, giving recipients flexible options to redeem their gift.
We’re also pleased to know that our customer service team was able to assist you in resolving the unopened cards with your recipients. Your feedback helps us continue improving both our service and the gifting experience for everyone.
Thank you again for choosing Prezzee—we truly appreciate your support.
Jin was of a big help today
Jin was able to understand my issue quickly and helped me resolve it immediately.
April 17, 2026
Unprompted review
Reply from Prezzee AU
Hi Nicole,
Thank you so much for the compliment about Jin!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Ruth Was incredible
Ruth Was incredible. After making an incredibly silly mistake and deleting a card with a remaining balance. She magically reinstated the gift card to my wallet. Cost of living and here I am deleting money. Ruth Deserves a raise.
April 17, 2026
Unprompted review
Reply from Prezzee AU
Hi Tom,
Thank you for your wonderful review!
We’re so glad to hear that Ruth was able to help recover your gift card—mistakes happen, and it’s great she could turn things around for you.
We’ll be sure to pass along your kind words to her!
My Live Agent was fantastic.
My Live Agent was fantastic to resolve my issue with. But the system itself to get in contact with a live chat isn't the best. I got kicked from the chat multiple times and ended up just using a computer so I could ensure that it stayed open.
April 17, 2026
Unprompted review
Reply from Prezzee AU
Hi Brianna,
Thank you for your feedback!
We’re really glad to hear that your live agent was able to resolve your issue. We’re sorry to hear about the trouble you experienced with the chat disconnecting—that’s definitely not the experience we want for our customers.
Your feedback has been noted and will be shared with our team as we work on improving the chat experience.
This was very handy as I could afford…
This was very handy as I could afford groceries for the week very happy with it.
April 1, 2026
Unprompted review
Reply from Prezzee AU
Hi Nicholas,
Thank you so much for your lovely feedback!
We’re really glad to hear the gift card was helpful and that it supported you with groceries for the week. Knowing it made a positive difference is exactly why we do what we do.
I had an amazing experience thanks to Princess C.
I had an amazing experience thanks to Princess C. Her customer service was truly outstanding from start to finish. She was incredibly attentive, friendly, and went above and beyond to make sure everything was perfect. Nothing felt like too much trouble, and her professionalism really stood out. It’s rare to come across someone so dedicated to providing such a high level of service. She made the whole experience comfortable. She definitely deserving of five stars! Thank you once again. Michelle D.
April 16, 2026
Unprompted review
Reply from Prezzee AU
Hi Michelle,
Thank you so much for your kind review!
We’re thrilled to hear that Princess provided such outstanding service. We’ll be sure to pass along your feedback—it will mean a lot to her.
I had a great experience with Prezzee…
I had a great experience with Prezzee customer service. Dianne Abaca was incredibly helpful, kind, and professional throughout the whole process. She resolved my issue very quickly and made everything so easy and stress-free.
Really appreciate the excellent support — thank you Dianne!
April 15, 2026
Unprompted review
Reply from Prezzee AU
Hi Issraa,
Thank you so much for your wonderful feedback! We’re delighted to hear that Dianne Abaca provided such helpful, kind, and professional support and was able to resolve your issue quickly and smoothly. We’ll be sure to pass on your kind words to her, it will mean a lot.
If you ever need assistance again, we’re always here to help.
Thankyou Jin 💓🙏🏼💓🙏🏼 for your excellent…
Thankyou Jin 💓🙏🏼💓🙏🏼 for your excellent customer service
Lorraine Turner xx 😘
April 15, 2026
Unprompted review
Reply from Prezzee AU
Hi Lorraine, thank you for your kind feedback, Lorraine! We're glad to hear Jin provided excellent customer service. We truly appreciate you taking the time to share your experience.
The customer service agent Jin had…
The customer service agent, Jin had solved my query smand in no time at all,my problem was solved. Great service, what a superstar!
April 14, 2026
Unprompted review
Reply from Prezzee AU
Hi Anna, thank you for your feedback! We're glad to hear Jin was able to resolve your query quickly. We appreciate your kind words and are happy you had a great service experience!
Excellent service by Real Person
Anthony's patience and knowledge.Resolved my problem quickly and efficiently. Speaking to a real person makes a huge huge difference.
April 12, 2026
Unprompted review
Reply from Prezzee AU
Hi Marilyn,
Thank you so much for the compliment about Anthony!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Great Service!
Mar was super helpful via the Chat window and had my problem solved straight away. Thank you!
April 13, 2026
Unprompted review
Reply from Prezzee AU
Hi Kerris, thank you for your feedback! We're glad to hear Mar was able to assist you through chat and resolve your issue right away. We appreciate you sharing your experience!
Reply from Prezzee AU
Hi Eddye, thank you for your feedback! We're glad to hear the process was easy from purchase to use. We appreciate you sharing your experience!
Ethan - he does an awesome job!
Ethan, my customer care agent was quick to respond and provide a resolution to my issue.
April 8, 2026
Unprompted review
Reply from Prezzee AU
Hi Ashley, thank you for your feedback! We're glad to hear Ethan was quick to respond and able to resolve your issue. We appreciate you taking the time to share your experience.
Reply from Prezzee AU
Hi Andrew, thank you for your feedback! We're glad to hear you received quick responses and helpful answers. We appreciate you sharing your experience.
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