Pride & Pinion Reviews 

881
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, deep knowledge, and helpfulness, making the watch-buying process a pleasure. Many are delighted with their beautiful purchases, often finding them exactly as promised. The overall experience is frequently highlighted as seamless, efficient, and outstanding, complemented by fast dispatch and secure delivery. The team often goes above and beyond, sourcing rare items and offering detailed guidance, creating a highly personalized service. This, combined with a smooth, trustworthy transaction process for buying, selling, or trading, leads many consumers to confidently plan future purchases.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing satisfaction with the quality and... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many describing it as excellent, thorough, and professional from... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

User experience

People report positive experiences with user experience, often describing it as easy, effortless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing customer service from Mark and nothing was too much trouble. First class watch purchased for a special occasion and could not be happier! Excellent condition, box, papers, free cleaning k... See more

Rated 5 out of 5 stars

From the moment I first walked through the vault doors in Pride & Pinion I knew I was in great hands. Mark's professionalism and deep knowledge of the industry made the entire watch-buying process an... See more

Rated 5 out of 5 stars

What an excellent watch company. Been on a waiting list for a few years for a rare Omega and Dara managed to source a new one for me. Very helpful, great communication, updating me every step of the... See more

Rated 5 out of 5 stars

I ordered a Tissot watch for my fiancé for our wedding day. Unfortunately through no fault of their own there was a delay with the courier, but I was contacted straight away by Sophie, who informed me... See more


Company details

  1. Watch Store
  2. Watch Manufacturer
  3. Watch Repair Service

Written by the company

The First Dedicated Luxury Watch Boutique on the Island of Ireland.


Contact info

4.8

Excellent

TrustScore 5 out of 5

881 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(881)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

God Tier experience at Pride n Pinion.

Wonderful experience shopping at PnP. Exceeded my expectations. Very relaxed professional approach that put me at ease making such a large (for me) purchase. I even got a little God Tier swag and a cappuccino out of it; it’s the small things that count.

November 9, 2024
Unprompted review
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Rated 5 out of 5 stars

Great experience

I made my first purchase with pride and pinion last week and from start to finish the gentleman I dealt with, Chris was amazing. He sent over extra pictures and videos of the watch when asked and nothing seemed to be too much trouble. Shipping and overall customer experience was amazing. I look forward to my next purchase with these guys in the near future.

October 22, 2024
Rated 5 out of 5 stars

great team

great team. We conducted a successful transaction through fair negotiation and great trust. Chris, thanks for your help and understanding, I'm glad I had the opportunity to meet you. Regards Eric

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Many thanks to Graham Snoddy for…

Many thanks to Graham Snoddy for sourcing the watch I wanted (AP Code in green) and getting it in time for my 50th birthday! As well as all his kind attention, it was very much appreciated! Hopefully it will not be too long before I am in with you again!!

October 21, 2024
Rated 5 out of 5 stars

Great customer service!

Absolutely wonderful experience here, took their time explaining each watch I tried on and were respectful of my budget. Will absolutely be coming back in the future to buy again.

October 19, 2024
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Rated 5 out of 5 stars

Massive thank you from Gambulls Casino

Gambulls Casino recently had the pleasure of working with Pride and Pinion, and I must say, their service exceeded all expectations from start to finish. From the moment I reached out, they were attentive, knowledgeable, and went above and beyond to ensure I found exactly what I was looking for.

Massive shoutout to Chris, who truly made the experience unforgettable. His expertise and passion for watches were evident, and he took the time to guide me through the entire process with patience and care. Every question I had was answered in detail, and I never felt rushed or pressured at any point.

The quality of the product, combined with the top-notch customer service, made this a seamless and enjoyable experience. I couldn’t recommend Pride and Pinion enough—especially if you’re lucky enough to work with Chris!

Thank you again for everything! And our customer who won the Rolex was over the moon!!!

October 3, 2024
Rated 5 out of 5 stars

Online order

Big thanks to Mark who helped me with al the steps to complete my order. Top Service! Very happy with my new timepiece!

October 10, 2024
Unprompted review
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Rated 5 out of 5 stars

Well worth the wait

Well worth the wait, great company. Lovely buying atmosphere, friendly staff and incredible selection of watches.
All well looked after and as advertised.
Thank you for adding to my timepiece collection

September 27, 2024
Rated 5 out of 5 stars

Top class service received

Top class service received from the team and in particular Graham. Not being based near the Pride & Pinion location communication was done via WhatsApp. Initial queries were reviewed quickly and a personal video was carried out swiftly to provide the detail needed to allow me to make a clear and informed decision on the purchase of a watch. In addition I was after a watch travel role, same level of detail was provided, nothing was too much to ask. Communication was great back and forth which made me feel like a valued customer. Watch and travel role were received a few days later... just perfect!

Would certainly purchase again from Pride & Pinion. I would suggest anyone considering one of the watches or accessories to not just click the buy it now button but reach out to the team who will make the whole process feel much better.

October 3, 2024
Rated 5 out of 5 stars

Great overall experience at Pride and…

Great overall experience at Pride and Piñon. Graham was first class from start to finish sorting an amazing deal on a luxury watch. Nothing was too much for Graham from start to finish. Couldn’t recommend P&P and Graham enough 10/10.

September 26, 2024
Rated 5 out of 5 stars

Graham for knighthood

Graham was brilliant, 1st class service, only thing that let him down was that he didn't offer me a beef butty! but if this man isn't awarded an MBE for 1st class services given in the time piece selling industry, then i don't know what this world is coming too, Graham gets my vote !! :)

September 19, 2024
Unprompted review
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Rated 5 out of 5 stars

5 stars

Luke was very helpful and kept me updated through the whole thing. Watch was in excellent condition.

September 23, 2024

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