Love doing business with you guys and the prices are great. Sometimes it takes a really long time (in my case 5 days for this order), for you to process and ship the order. Then it takes another 5 day... See more
Company replied
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Review summary
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Based on these reviews
I appreciate all of the available options for shipping within the US. Straight forward when it comes to site navigation, information, and a speedy checkout. I already have a tracker for my shipped pa... See more
Company replied
Love the BULK option. FRE MEGA PACK is new to me and not my usual go to. At 15mg I gave it a try. Flavor, a tad too sweet for me. But I loaded up my used White Fox containers and did not miss a beat.... See more
Company replied
Company details
Written by the company
Order nicotine pouches online at Prilla.com
Contact info
901 S 1st St, 89101, Las Vegas, United States
- support@prilla.com
- prilla.com
4.2
Great
2K reviews
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Reply from Prilla, Inc.
Hello Joe,
We're happy to hear that ordering was easy, and our shipping was fast! Thank you for your positive feedback; we appreciate it.
All the best,
Prilla Team
I loved receiving my products at the…
I loved receiving my products at the great speed of shipment they were able to perform. Quality Zyn and many more brands at great prices.....
June 10, 2025
Reply from Prilla, Inc.
Hello Kelly,
We're happy to hear that you loved the fast shipping and the variety of brands available at great prices. Thank you for your positive feedback; we appreciate it!
All the best,
Prilla Team
Easy ordering
Easy ordering, pain in the butt to have to sign for a package (Virginia requirement I guess) but overall good experience.
March 13, 2026
Reply from Prilla, Inc.
Hello,
We're glad you found ordering easy! We appreciate your feedback regarding the signature requirement and are happy you had a good experience overall. Thank you!
All the best,
Prilla Team
Didn't have the flavor of Velo I wanted…
Didn't have the flavor of Velo I wanted (out of stock), but still a great website. Wish they did free shipping over a certain amount.
March 19, 2026
Reply from Prilla, Inc.
Hello,
We're happy to hear that you find our website great! We acknowledge that the Velo flavor you wanted was out of stock, and we appreciate your feedback regarding free shipping options.
All the best,
Prilla Team
Reply from Prilla, Inc.
Hello,
We're glad you find what you need and appreciate our promptness. Thank you for your positive feedback; it means a lot to us.
All the best,
Prilla Team
Reply from Prilla, Inc.
Hello Joseph,
We're happy to hear that you had a good experience with our prices and delivery speed. Thank you for your feedback!
All the best,
Prilla Team
Reply from Prilla, Inc.
Hello Martin,
We're happy to hear that you received your order quickly and at a good price. Thank you for your positive feedback; we appreciate it.
All the best,
Prilla Team
Reply from Prilla, Inc.
Hello Devin,
We're happy to hear that you had a great experience with our fast service and customer support. Thank you for your positive feedback!
All the best,
Prilla Team
Reply from Prilla, Inc.
Hello Michael,
We appreciate you trying our product and sharing your initial impressions. We are happy to hear that they seem good to you thus far.
All the best,
Prilla Team
Reply from Prilla, Inc.
Hello,
We're happy to hear that you had a great experience with our fast shipping, prices, and products. Thank you for your positive feedback!
All the best,
Prilla Team
Stopped shipping to New Hampshire for…
Stopped shipping to New Hampshire for no reason. Have a vague email from them about staying in compliance when i asked. Makes no sense. They seem to have been lobbied, perhaps by the convenience store lobby who charges 500%+ over for nic pouches here making them more expensive than cigarettes. No email, no warning,and fake reasons for not shipping to the live free or die state. This company is why people are buying forced reset triggers. Dictatorships must end
March 3, 2026
Unprompted review
Reply from Prilla, Inc.
Hello,
We’re sorry for the frustration this situation has caused. We understand how disappointing it is when shipping options change and appreciate you sharing your feedback with us.
All the best,
Prilla Team
So far
So far, my experience is only via the website. That is great, easy to use ams packed with
product options. My order is en route to my house via ups
hoping for a clean, undamaged arrival 🤞👍
March 12, 2026
Reply from Prilla, Inc.
Hello there!
We're happy to hear that you found our website easy to use with many product options. We appreciate your positive feedback and hope your order arrives safely and undamaged!
All the best,
Prilla Team
I had sent my order back because I was…
I had sent my order back because I was missing half my order and this was in February it is now March and I never got my refund back. It shows it was sent back to the warehouse on March 4 it is already March 14 the refund never showed up.
March 14, 2026
Unprompted review
Reply from Prilla, Inc.
Hello Desirea,
We’re sorry to hear about the delay with your refund. Please reach out to our support team at contact@prilla.com with your order details so we can check the status and assist you as soon as possible.
All the best,
Prilla Team
Better than Fre 15 MG pouches??
I'm currently using Fre 15 MG pouches and I am looking forward to trying a different brand with better consistency with filling the pouches. Hopefully this new pouch will be better.
March 13, 2026
Reply from Prilla, Inc.
Hello Larry,
We appreciate you sharing your experience. We're happy you're trying our pouches and hope our product meets your expectations regarding filling consistency. We value your feedback!
All the best,
Prilla Team
Fast shipping with a good price to your…
Fast shipping with a good price to your door, how could you go wrong. I'll be ordering again in the near future. Thank you and you definitely have a new customer!
March 3, 2026
Reply from Prilla, Inc.
Hello Rusty,
We're happy to hear that you had a positive experience with our fast shipping and pricing. We appreciate your kind words and are excited to welcome you back as a customer in the future. Thank you for your order!
All the best,
Prilla Team
Pricing was great but products were dry.
Pricing was great. Quality of products were not as good when I ordered direct from the Alp. Everything is very dry.
February 27, 2026
Reply from Prilla, Inc.
Hello Brett,
Thank you for sharing your feedback. We’re glad you found the pricing great, but we’re sorry to hear the product condition didn’t meet your expectations. If you need assistance, please feel free to reach out to our support team at contact@prilla.com.
All the best,
Prilla Team
Easy to order and shipped fast
Ordering was easy with plenty of options to choose from. Just made my second order today and pleased with how fast the first order arrived.
March 10, 2026
Unprompted review
Reply from Prilla, Inc.
Hello Phillip,
We're happy to hear that ordering was easy and you found many options. We appreciate your repeat business and are glad the first order arrived quickly! Thanks for your feedback.
All the best,
Prilla Team
Reply from Prilla, Inc.
Hello Ryan,
We're happy to hear that you find our website solid and appreciate the value we offer per pack. Thanks for your feedback!
All the best,
Prilla Team
Took too long to ship
March 9, 2026
Reply from Prilla, Inc.
Hello Josh,
We regret that our shipping took too long. We'll review our processes to improve. If you have any questions regarding your order, please do not hesitate to reach out to our support team at contact@prilla.com. Thanks for your feedback.
All the best,
Prilla Team
Reply from Prilla, Inc.
Hello Luke,
We are so sorry your order has not arrived. If you still haven't received the order, please do not hesitate to reach out to our support team at contact@prilla.com.
All the best,
Prilla Team
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