I appreciate all of the available options for shipping within the US. Straight forward when it comes to site navigation, information, and a speedy checkout. I already have a tracker for my shipped pa... See more
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Review summary
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Upon placing my order, the website states orders usually shipped within 24 hour if the items are in stock, which it showed my order was. The UPS shipping label was created 5 days after the order was p... See more
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Love doing business with you guys and the prices are great. Sometimes it takes a really long time (in my case 5 days for this order), for you to process and ship the order. Then it takes another 5 day... See more
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Pricing is fantastic on special deals, so far quality of products is very good and large selection of brands and flavors allows you to try different brands and flavors. You take a risk with bulk buyin... See more
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Company details
Written by the company
Order nicotine pouches online at Prilla.com
Contact info
901 S 1st St, 89101, Las Vegas, United States
- support@prilla.com
- prilla.com
4.2
Great
2K reviews
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Great Customer Service
Great Customer Service! Why you ask, I've never had to contact them in over a year of using this company. Everything I've order has been sent to me and delivered in a timely manner.
January 19, 2026
Reply from Prilla, Inc.
Hello Bobby,
Thank you for the fantastic review! 😊 We’re glad to hear everything has consistently arrived on time and that your experience has been smooth over the past year. We truly appreciate your trust and support and look forward to continuing to serve you!
All the best,
Mary, Prilla Support
Prilla makes it EZ
Simple to find out what I needed, easy to check out and very good C/Service
January 19, 2026
Reply from Prilla, Inc.
Hello,
Thank you for the great review! 😊 We’re glad to hear everything was easy to find, checkout was smooth, and that you had a positive experience with our customer service. We truly appreciate your support and look forward to serving you again!
All the best,
Mary, Prilla Support
Reply from Prilla, Inc.
Hello Zachary,
Thank you so much! 🤘 We’re really glad you found us and that we could help when others couldn’t. We truly appreciate your support and look forward to taking care of you again!
All the best,
Mary, Prilla Support
Below 6/7 Experience
Spent over $300; waited 4 work days until it shipped (on a Saturday) with another 3+ days!of small parcel / slow ups ground transit and also with a spend that high, no free shipping! Repeat buyer for years; took a break and avoided Prilla until time allowed me to forget how slow they process orders.
January 16, 2026
Reply from Prilla, Inc.
Hello,
We’re sorry for the delay and understand your frustration, especially as a long-time customer. Waiting several days for processing and then additional transit time is not the experience we want to provide, and we appreciate you sharing this feedback. We’re actively working to improve processing times and shipping options. If you need any assistance, please do not hesitate to reach out!
All the best,
Mary, Prilla Support
very easy ordering process
very easy ordering process. Extremely prompt service. I ordered on a Wednesday & had product on Saturday
January 8, 2026
Reply from Prilla, Inc.
Hello katrina,
Thank you for the awesome feedback! 😊 We’re glad to hear the ordering process was easy and that your order arrived so quickly. We really appreciate your support and look forward to serving you again!
All the best,
Mary, Prilla Support
Many different strengths and flavors to…
Many different strengths and flavors to choose from. Ordering was easy and straightforward. Website is nicely laid out.
All products were packaged well.
January 7, 2026
Reply from Prilla, Inc.
Hello Terry,
Thank you for the wonderful feedback! 😊 We’re glad to hear you enjoyed the wide selection of strengths and flavors and found the ordering process easy and straightforward. It’s also great to know the website layout and packaging met your expectations. We truly appreciate your support and look forward to serving you again!
All the best,
Mary, Prilla Support
First seemed to have lost order
First seemed to have lost order, customer service sketchy at best, after a few days CS number rerouted to gift center offering $100 Visa gift card after you pay a $4.95 activation fee. Finally, after 10 days received UPS confirmation that a label had created. Today after 12 days indicates order has been shipped. Actually, went to another site and purchased product to be received today as did not believe this company would ever fulfil order. what a mess.
January 14, 2026
Reply from Prilla, Inc.
Hello Mike,
We’re sorry for the frustration and delays you experienced. This is not the experience we want for our customers, and we apologize for the confusion. Please contact our support team at contact@prilla.com with your order details so we can review this and assist further.
All the best,
Prilla Team
Order canceled with out notice
The first time I ordered my order was canceled with no communication. I had to call in and check on the status. And was told. I was given a discount code for my next order and still have not received shipping information for my new order.
January 14, 2026
Reply from Prilla, Inc.
Hello Jonathon,
We’re really sorry for the frustration this has caused and understand how disappointing that experience must have been. Your order should not have been canceled without clear communication, and we sincerely apologize for the inconvenience and confusion around your shipping update.
We’d like the opportunity to look into your new order and make this right. Please reach out to our support team at contact@prilla.com with your order number so we can review the status and assist you as quickly as possible.
Thank you for bringing this to our attention — your feedback helps us improve, and we hope to turn this experience around for you.
All the best,
Mary, Prilla Support
Reply from Prilla, Inc.
Hello,
Thank you for the great feedback! 😊 We’re happy to hear you found our prices competitive, the items available, and that your order shipped quickly. We truly appreciate your support and look forward to serving you again soon!
All the best,
Mary, Prilla Support
It took 14 days to ship!
It took 14 days to ship, not to be delivered, 14 days to leave the warehouse. Never again.
January 12, 2026
Reply from Prilla, Inc.
Hello Douglas,
We’re truly sorry for the delay and understand how frustrating that must have been. Taking 14 days to leave the warehouse is not the experience we aim to provide, and we apologize for the inconvenience this caused. Your feedback is important to us, and we’re actively working to improve our processing times.
All the best,
Mary, Prilla Support
It took over a week just to ship it
It took over a week just to ship it, plus I’ll have to wait another week to get it.
January 13, 2026
Reply from Prilla, Inc.
Hello,
We’re sorry for the longer-than-expected wait and completely understand your frustration. Delays both in processing and transit are not the experience we want for our customers, and we apologize for the inconvenience this caused. Your feedback helps us improve.
All the best,
Mary, Prilla Support
Im happy with the price and excited to…
Im happy with the price and excited to sample a bunch of different brands, shipping was pretty quick
January 6, 2026
Reply from Prilla, Inc.
Hello Jospeh,
Thank you for the great review! 😊 We’re happy to hear you were pleased with the price and that shipping was quick. We hope you enjoy sampling the different brands, and we appreciate you choosing Prilla!
All the best,
Mary, Prilla Support
You sent me a box of lozenges and a box…
You sent me a box of lozenges and a box of nicotene patches which I'm allergic to. I just want my gum..
January 6, 2026
Reply from Prilla, Inc.
Hello Matthew,
We’re really sorry about this mistake and completely understand your concern—especially given the allergy. That’s not the experience we want for our customers. Please contact our support team right away at contact@prilla.com with your order number so we can correct this as quickly as possible and make sure you receive the correct product. Thank you for bringing this to our attention.
All the best,
Mary, Prilla Support
Shipping was horrible
Shipping was horrible. I know the response was they were behind but this was very behind with no notification.
January 13, 2026
Reply from Prilla, Inc.
Hello Sarah,
We’re sorry for the poor shipping experience and the lack of communication. We understand how frustrating delays can be, especially without updates, and we apologize for the inconvenience this caused. Your feedback helps us improve, and we appreciate you sharing it with us.
All the best,
Mary, Prilla Support
Disappointed
You ask for a review of my order I placed a week and a half ago
It still hasn’t shipped yet
Several phone calls, left several messages, no call back
Finally had someone answer the phone, said my order will be rushed
Still waiting
January 13, 2026
Reply from Prilla, Inc.
Hello Troy,
We’re truly sorry for the delay and the frustration this caused. This is not the level of service we aim to provide, especially with the lack of timely updates and callbacks. Your feedback is taken seriously, and we apologize for the inconvenience while waiting for your order to ship. Thank you for your patience, and we appreciate you bringing this to our attention.
All the best,
Mary, Prilla Support
Reply from Prilla, Inc.
Hello,
We’re sorry for the long processing time and the frustration it caused. This is not the experience we want for our customers, and we truly appreciate your patience and understanding.
All the best,
Mary, Prilla Support
Newcomer's Experience
I appreciate all of the available options for shipping within the US. Straight forward when it comes to site navigation, information, and a speedy checkout. I already have a tracker for my shipped package.
Everything was great but, I would like to see more European options available for the US market.
January 12, 2026
Reply from Prilla, Inc.
Hello Daniel,
Thank you for sharing your experience and welcome to Prilla! We’re glad to hear you found the site easy to navigate, checkout straightforward, and that your order is already on the way. We also really appreciate your feedback about expanding European options for the US market—this is something we’ll be sure to pass along to our team. Thanks again for choosing us, and we hope to serve you again soon!
All the best,
Mary, Prilla Support
Risky Business
You order one thing... they send you a completely different product. Never know what you're going to get. Using this website is totally a gamble. You've been warned.
1/13/25: Replying to your comment. I've already submitted a support ticket 3 days ago and have heard nothing back. You have the time to reply here publicly but not to my actual support ticket. Great.
For anyone reading this, you'll notice a big up-tick in 1 star reviews for this company recently. That doesn't happen on accident. Just keep that in mind before ordering.
January 11, 2026
Unprompted review
Reply from Prilla, Inc.
Hello Daniel,
We’re really sorry about this experience. Receiving the wrong item is not acceptable, and we understand how frustrating that can be. This is not the standard we aim for, and we’re actively working with our warehouse team to prevent mix-ups like this. Please reach out to our support team at contact@prilla.com so we can make this right for you as quickly as possible.
All the best,
Mary, Prilla Support
Produits are good but have a…
Produits are good but have a manufacture date 11/2024 and expire in just 4 months. It would be nice to have more current batches
January 5, 2026
Reply from Prilla, Inc.
Hello,
Thank you for your feedback. We’re glad to hear you like the products, and we understand your concern about the batch dates. We work closely with our suppliers to rotate stock and offer the freshest batches possible, and we appreciate you sharing this with us. Your feedback helps us improve, and we’ll be sure to pass it along to our team.
All the best,
Mary, Prilla Support
Trustpilot is a scam!!!!
So I have been using this site for 2 years, and recently placed an order but they charged me without delivering the product. I have reached out multiple times but their "AI assistant" keeps telling me they will email me with updates but they never do. Its been 11 days. It looks like even Trustpilot is a scam
January 9, 2026
Unprompted review
Reply from Prilla, Inc.
Hello,
We’re really sorry for the frustration this has caused, especially as a long-time customer. This is definitely not the experience we want you to have. Please reach out directly to our support team at contact@prilla.com with your order number, and we’ll make sure a human agent reviews your case and provides a proper update or resolution as soon as possible. We appreciate your patience and the opportunity to make this right.
All the best,
Mary, Prilla Support
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