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Primary Arms Reviews 1,183

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TrustScore 5 out of 5

4.9

Sporting Goods Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their excellent value and competitive pricing. Many people appreciate the fast and secure shipping, noting that orders arrive quickly and are well-packaged. The service is frequently described as excellent, with consumers commending the knowledgeable and responsive staff. However, some customers also noted issues with order fulfillment, including missing items or incorrect shipments, and a few experienced delays in processing or receiving their orders. There were also occasional mentions of limited product selection for specific brands or items, and some reviewers were dissatisfied with the lack of communication regarding shipping discrepancies or the refusal to expedite delayed orders.

What people talk about most

Product

People report positive experiences with product. Customers frequently praise the wide selection of products,... See more

Delivery service

Reviewers frequently mention positive feedback about the delivery service. Customers often highlight the fast... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and fair pricing. Many... See more

Order

Customers consistently note positive experiences with order processing. Many reviewers praise the fast and... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent customer service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast shipping with updates. Couldn't ask for more...the products ship extremely quickly out their door, at the speed you choose, and the prices are either low or competitive. Ordering from other... See more

Rated 5 out of 5 stars

Ordered on Wednesday afternoon, received Friday. I wanted to try a prism on Kuna due to my astigmatism. While the eye relief is a narrow window, I much prefer this to a red dot optic for this applicat... See more

Rated 5 out of 5 stars

Received package within a few days after ordered. Excellent deal on a 507k ACSS REFURB , almost half original price. Will be going on a Sig 365X Was kinda hoping for a snack size Skittles in the pac... See more

Rated 5 out of 5 stars

I was purchasing items that were on sale and since I’m a veteran, the cart would only reflect the veteran’s discount on checkout. Sale prices were substantially less. i called customer support and t... See more

Company details

  1. Sporting Goods Store

Written by the company

Get the best deals on parts and accessories for your AR-15 or AK-47. Primary Arms carries over 200 of the most trusted brands with red dot sights, rifle scopes and more.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

I ordered an EOTECH EXPS3-0 and…

I ordered an EOTECH EXPS3-0 and received the wrong item, I was told I would get a refund and to cut down on wait time I ordered the product again. In the mean time I provided all required pictures and documents to support the refund. And once they got the item back I only got a partial refund. I got my correct item however I was not refunded my shipping cost for the first erroneous shipment. When I contacted customer service I was told that the cost of shipping would not be refunded because it goes to the courier, even through I had received the wrong item from them. So I received the correct item on the second shipment but paid for shipping twice.

November 5, 2025
Unprompted review
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Rated 3 out of 5 stars

It took a long time

It took a long time for you guys to process my order. I get that work loads fluctuate and you get backed up on things. The checkout screen said that it would arrive in 3 days if you select this specific shipping method, and that did not happen. You guys have always been great, this one didn’t match all my previous transactions.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Love Primary Arms..

Love Primary Arms... Always a good selection, good prices(not a fan of tax and shipping but what can you do, I'm in California),...

December 8, 2025
Unprompted review
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Rated 4 out of 5 stars

Customer Service was quite helpful.

Customer Service was quite helpful in aiding me to sort out which prism scope to purchase, eventually deciding on the Glx 2x prism scope. I found managing my cart difficult in that it did not register attempts to remove an item. However, that could have been due to my own inexperience with the site. At this point, I'm looking forward to delivery of my first item purchased from Primary Arms.

November 28, 2025
Unprompted review
Rated 4 out of 5 stars

Pricing was decent but supply lacking

Pricing was decent, but I find it aggravating that they didn't carry everything I needed from the same manufacturer. For example my build I'm doing is in strike industries fde. You didn't carry the gridlock hand guard with fde trim out. But had almost everything else and other strike hand guards. I figure if you offer a brand, offer everything they sell.. also limited barrel options.

November 28, 2025
Unprompted review
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