Prime Airport Transfer Reviews 5

TrustScore 4 out of 5

4.1

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Company details

  1. Airport Shuttle Service
  2. Handicapped Transportation Service
  3. Taxi Service
  4. Transportation Service

Written by the company

Prime Airport Transfer is Hertfordshire’s premier executive private hire service, headquartered in Rickmansworth (Cardinal Point). We specialize in reliable, stress-free airport transfers to Heathrow, Luton, Gatwick, Stansted, and London City Airport. Serving Rickmansworth, Chorleywood, Watford, St. Albans, Hemel Hempstead, and surrounding areas, we pride ourselves on punctuality and professionalism. Whether you are travelling for business meetings or a family holiday, our fleet of modern, executive vehicles ensures a comfortable journey every time.


Contact info

4.1

Great

TrustScore 4 out of 5

5 reviews

5-star
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Rated 5 out of 5 stars

On time and charming driver

On time and charming driver. Smooth ride home.

April 21, 2026
Unprompted review
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Reply from Prime Airport Transfer

Thanks, Laura! We really value being on time and being friendly, so it's great to hear that both of those things went well. We hope to take care of you again soon, and every transfer should feel like a smooth ride home. 🙏

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Rated 5 out of 5 stars

Thank you for the driver that picked up…

Thank you for the driver that picked up my children from Gatwick Airport yesterday evening.
Amazing service and great staff and very reliable.
The driver communicated with me all the way and waited inside the airport for my son and daughter
Thank you again ⭐️⭐️⭐️⭐️⭐️

April 20, 2026
Unprompted review
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Reply from Prime Airport Transfer

Thanks a lot, Margaret! It means a lot to know that your kids were safe and that the driver kept you updated the whole time. We know how important it is to stay in touch when you're not travelling. We expect every driver to wait inside arrivals for their son and daughter. We hope to take care of your family again soon!

Rated 5 out of 5 stars

Top service as usual

Top service as usual.
I have used the guys around 3-4 times and they are great.
Their communication is great.
Regards Henry

April 15, 2026
Unprompted review
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Reply from Prime Airport Transfer

Thank you, Henry.
Repeat customers mean everything to us, and we're really glad the communication has always been on point. Looking forward to your next trip! — Prime Airport Transfer Team

Rated 5 out of 5 stars

Umar and Prime Airport Transfer are brilliant!

Umar was a responsible and safe driver, communication was great throughout, and when my son left his toy penguin in the car (after a very late airport pick up) Umar returned it the very next day. Travelling with two young boys on my own, late at night was tricky, but Umar and everyone at Prime Airport Transfer were so professional, efficient and at the end of the phone throughout the booking process right through to penguin return! I would absolutely use them again and recommend them. Thank you Umar and Prime Airport Transfer!

March 27, 2026
Unprompted review
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Reply from Prime Airport Transfer

Hi Katie, thank you very much for taking the time to leave such a thoughtful review. We are really pleased to hear that Umar looked after you well and kept the journey calm and well communicated, especially after a late airport pickup with two young children. We also know how important it was to get the toy penguin back quickly, so we’re glad we could sort that out for you the next day. Your feedback means a lot to us, and we truly appreciate the recommendation. We’d be very happy to help again whenever you need another airport transfer.

Rated 5 out of 5 stars

Driver was friendly and professional

Driver was friendly and professional. Car was very clean and transportation was prompt.

January 19, 2026
Unprompted review
Prime Airport Transfer logo

Reply from Prime Airport Transfer

Thank you so much for the 5-star review! We are delighted to hear that you had a positive experience with your recent airport transfer from Hatfield. Providing a punctual, comfortable, and professional service is our top priority, and it’s wonderful to know we met your expectations for your journey to Heathrow. We truly appreciate your support and look forward to welcoming you back on board again soon!
"Prime Airport Transfer"

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