Prime Aluminium Reviews 73

We used prime aluminium to supply windows and doors for an extension. The customer service is great, and nothing is too much trouble. Thanks to Holly and the team! We will be using them on our next project.

Really impressed with the service and extremely happy with my windows and bifold doors. Highly recommend

Just had ours fit and I am thrilled with them. The quality is excellent and the fitter really knew his stuff. Fit quickly and they look great.

Very happy with our patio doors.
Good communication on the phone, and received a detailed plans drawn up for me to sign and confirm - very professional.

Happy with the price for brand new doors fit to size. Took three weeks roughly to arrive which was quicker than i expected! They dont fit themselves, however do have a company that they recommend.

I personally listed a fitting job my MyBuilder and found a local fitter to come and install for £350 which i dont think is bad for the price of the doors - some companies that do it all charge thousands!! Happy with the quality and finish, the fitter confirmed they looked good quality too.

I ordered a composite stable door. Very happy with the product and the top service received - competitively priced, excellent quality and looks great!
Prime Aluminium also supply window fly blinds! I ordered 2 and then another 3 because they are just so useful! These have been great for having the windows open, getting fresh air circulating around the house without letting all the bugs, flies and wasps invade!

It’s just so easy to specify the products, and get them delivered, I wouldn’t hesitate to recommend Prime Aluminium - 5 star company!

An all round excellent service and a special mention to Jake and Olivia who are extremely helpful and really nice to deal with. I ordered a bifold door and the price was excellent and the quality of the door is awesome. I would highly recommend and would use again. The delivery arrived on time and I was always informed and kept updated as to when the delivery would take place.

Ordered over the phone which was really straight forward. Delivery was on time, however we was missing some gasket from the parts box, although it was posted out promptly it meant I had to wait until it arrived to carry on the works we had planned. I understand these things happen just a little frustrating when your on site.

After looking around at a number of suppliers we settled on Prime Aluminium and we're more than happy we did. Ordering was a breeze and delivery went ahead as planned. Great experience.

My doors are less than 5 months old external seals have shrunk and are now letting in water.
Tried to claim under the rubber warranty..
They did send me a set of seals and advised me to fit them myself!!
Was also told that if I had a washing machine under warranty, with a split pipe the washing machine company would send me the pipe to fix myself.
There word's not mine!
One of the door sets has the lock striker plate in the wrong position so unable to lock the door, Doesn't say much for the factory quality control

I intend on following the consumer act 2015 process..

Not suitable for DIY very little advice given at the point of sale.

There are many other companies to choose from so I would recommend avoiding this one .

Came across Prime Aluminium online and couldn't find a better price anywhere else. Would use again.

From delivery of the quote to delivery of the product we cannot fault Prime Aluminium in the slightest.

They changed the measurements of our bifolds when we needed them to and supported us throughout the full journey.

Great delivery timescale, great product and fantastic after sales service.

Cannot fault and would highly recommend.

As a aluminium fitter of a lot of different systems I found the quality and value for money really good and I have advised quite a few people to go with prime and I’ve bought doors from them for my customers aswel. Overall great product and service. 👍🏻

Amazing doors

As a fitter with over 20 years experience in double glazing I have bought and installed several doors from prime aluminium and I have to say that I’m amazed with the quality of the product and how easy are to install and use

Thank you prime aluminium I will definitely use you from now on

5* service! Really pleased with windows and doors that were ordered. Not only was the price great but also customer service and communication throughout! Thank you!

The whole experience of dealing with Primealuminium was painless.
From the initial contact to the final installation, everything was very professional.
I have ordered a few times now and I will definitely do again .

In my quest for high-quality doors at a competitive price, Prime Aluminum surpassed all expectations. Their extensive range of products offered exactly what I was searching for, and their commitment to customer satisfaction was evident from the start. Not only did I find beautiful doors that perfectly complemented my space, but the exceptional service I received truly set them apart. Prime Aluminum not only provided me with aesthetically pleasing doors at a competitive price, but they also went above and beyond to ensure that every detail was tailored to my needs. Their expertise in advising on the type of fold and direction of fold was invaluable, resulting in a seamless installation process and ultimately, complete satisfaction with the end result. Overall, my experience with Prime Aluminum was nothing short of outstanding. I wholeheartedly recommend them to anyone in search of superior quality and service in the realm of aluminum products.

Great Bi-folds, windows to match and good price. Good quality, well made and once installed smooth operation. Builders confirmed a good quality product.
Only criticism would be around channels to communicate and a little impersonal. All generally done via WhatsApp or Facebook but phone calls were answered if sometimes delayed. Website could do with adding more depth & details about the products.

The doors are decent for the price. Installation could be a big issue as we had 'Door fitters with 20+ years of experience' who apparently had never seen doors constructed like this and refused the job as well as our builders who did our extension.

When you want to order the doors, the service is quick and responsive but once the order has been placed, the service is terrible. They rarely answered the phone and it always required multiple emails and reminders to get a response. Just bear in mind when thinking of this company. I am fairly satisfied with the doors but they are mid-range at best.

I bough a bi-fold door for my house. It was very easy and simple. I fit the door myself. Not complicated at all. Very helpful customer service. Thank you. I’ll use again definitely.

We found this company on the Internet and decided take a chance and order our French doors and window for an extension and we were very pleased with their product and service.
The fitter we used said he thought they were of a good quality and easy to fit.
The contact we had with the company on the phone was very helpful and delivery was straightforward.