ACT training not provided despite…
ACT training not provided despite payment — still waiting for a solution
I enrolled with the organisation I originally knew as Boğaziçi Kampüs and now communicate with as Prime Campus. I paid the agreed fees, but the ACT (Acceptance and Commitment Therapy) training I requested when enrolling has still not been provided to me.
I was previously told that the training had been postponed and that I would be informed when it restarted. However, my participation was never arranged.
My student portal shows an entry labelled “ACT ve Psikodin…” in the finance section, but I cannot access ACT lessons through my course list.
During a telephone conversation on 2 November 2026, I was told that I had received several complimentary courses and that my training access period had expired. Those other courses do not resolve my concern about the ACT training I was expecting to receive.
That same day, a representative confirmed in writing that the team would check my registration and payments and contact me. As of 4 November 2026, I have not received a concrete solution or a training schedule.
My purpose in sharing this experience is to obtain a clear resolution. I ask the company to review the commitments made when I enrolled and arrange access to the promised ACT training without an additional charge, with written confirmation of the course content, schedule and access details.