Prime Doc Billing LLC Reviews 6

The team at Prime Doc Billing has been a pleasure to work with. They’ve helped us navigate complex billing challenges with expertise and efficiency, and they’re always quick to respond to any questions we have. Their reports are thorough, clear, and easy to understand, which has significantly improved our billing process. We truly appreciate their reliability and support. The management team is friendly, attentive, and consistently goes above and beyond to ensure complete satisfaction. Sincerely Integrative Wellness IV Clinic.

We recently launched a new vascular surgery practice, and Prime Doc Billing has been an exceptional partner from day one. Their team is enthusiastic, energetic, and always available whenever we need support.

Prime Doc guided us through the entire credentialing process with remarkable dedication. Even though we were sometimes delayed in sending documents, their team stayed on top of every insurance company and never let anything fall through the cracks. Thanks to their persistence and expertise, our credentials were approved smoothly.

As we prepare to open our practice, we are extremely grateful for their hard work and professionalism. We look forward to continuing our relationship with Prime Doc for VA services and billing support.

They are truly great people to work with, and we highly recommend Prime Doc Billing to any new or existing medical practice looking for reliable, knowledgeable, and committed billing professionals.
Dr Abid Khan

After a long and frustrating carousel of over ten billing vendors, I was skeptical about trying another company. Most promised the world and delivered chaos, wasting precious time and money while leaving my practice bleeding revenue. Enter Prime Doc. They’ve been a breath of fresh air.

We’ve only been working together since April, but in just a few months, I’ve already seen more action, clarity, and commitment than I did with any of the previous billing companies. What sets Prime Doc apart is that they didn’t just send one already spread-thin biller—they sent a team. A full RCM squad. That was a game-changer.

I’ll admit I was hesitant about outsourcing offshore. I had concerns about communication, time zones, and patient-facing interactions. But they have far exceeded my expectations. Their team, including Romail, who supports our front office as a virtual assistant, is responsive, professional, and precise. We had a 93% unanswered call rate according to our analytics when we were paying two full time employees 100 hours a pay period to answer our phones. Romail has a 95% answer rate. They’ve handled patient inquiries, completed registrations, and submitted VOBs and PAs accurately and quickly.

Ali, the owner, personally meets with us weekly and brings transparency I didn’t know was possible in billing. He and his team have introduced metrics dashboards that make sense: where we are, what’s working, and what we can expect in the next 7, 14, 21 days. They’ve opened our eyes to codes we weren’t using, optimized existing workflows, and even helped identify areas to recapture revenue we didn’t realize we were missing.

To anyone in behavioral health who's been burned by billing vendors: I see you. And I can't recommend Prime Doc highly enough. It’s early, but if this is what the beginning looks like, I’m incredibly hopeful for the future.

— Dr. Colleen Long
Clarity Psychological Testing

Our experience with Prime Doc Billing has been outstanding. Their team has consistently demonstrated exceptional support in navigating complex billing issues, offering solutions that are both thorough and effective. They are impressively responsive—quick to answer questions and always available when we need clarification. The reports they generate are detailed, accurate, and delivered in a timely manner, which has greatly improved our operational efficiency. We truly appreciate their reliability and expertise.

I am delighted to share my outstanding experience with PrimeDoc, a premier medical billing company specializing in verification of benefits, insurance company credentialing, and full interactive daily communication. Their meticulous attention to detail in verifying benefits ensures accurate insurance coverage assessment, enhancing patient satisfaction and streamlining our administrative processes. Their comprehensive insurance company credentialing services have successfully navigated the complexities, broadening our patient base and significantly increasing our revenue streams.

The hallmark of PrimeDoc is their full interactive daily communication. Their commitment to maintaining open and transparent communication channels is truly commendable. Whether resolving billing queries or providing updates on claims, their team is always accessible and responsive. This high level of communication has fostered a sense of trust and reliability, making our partnership with PrimeDoc an invaluable asset.

Moreover, the cost savings we have realized since utilizing PrimeDoc are remarkable. Their efficient processes and proactive approach have minimized claim denials and expedited reimbursements, leading to a substantial reduction in overhead costs and an impressive boost in profitability. The financial stability we have gained through their services has allowed us to invest further in patient care and expand our practice. PrimeDoc stands out as a beacon of excellence in the medical billing industry, and I wholeheartedly recommend them to any healthcare provider seeking top-tier medical billing services.

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MIND MATTERS HEALTH

Wonderful leadership. Fantastic employees who are communicative, interactive, and go the extra mile ALWAYS for top notch customer service. Super helpful in resolving issues, take ownership of their work, and have deep understanding of medical billing.